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  • Report Disrupting Finance: Insurance Comparison Engines

    Comparison Engines Make It Easy To Gather And Compare Insurance Quotations, Streamlining Insurance Purchasing
    November 17, 2017 | Benjamin Ensor

    Comparison engines are the oldest and, in some ways, most successful digital disruptors in financial services. They make it easy for customers to get quotations from dozens of insurance companies...

  • Report Forrester Data: Online Insurance Forecast, 2017 To 2022 (EU-7)

    ForecastView Document
    September 7, 2017 | Michael O'Grady

    This report looks at the factors that drive the size and growth of the motor, property, and travel insurance markets in the UK, Germany, France, Spain, Italy, the Netherlands, and Sweden. The...

  • Report Global Customer Experience Trends, 2017

    Insights From Forrester's Customer Experience Index™
    June 13, 2017 | Rick Parrish, Dylan Czarnecki

    How good are customer experiences globally? In this report, we use Forrester's Customer Experience Index (CX Index™) data from 2015 and 2016 to reveal CX trends around the world. We dive deep into...

  • Report The State Of Digital Insurance, 2016

    October 17, 2016 | Oliwia Berdak

    Insurers have so far been shielded from digital disruption by an older demographic, underwriting expertise, and regulatory barriers. But this is about to change. This report explores how digital...

  • Report Trends 2016: European Digital Insurance

    Digital Technology Brings New Opportunities To Insurance
    June 13, 2016 | Oliwia Berdak

    European insurers have seen rebounding revenues, but plenty of disruptions threaten profitability. In addition to a host of macroeconomic concerns, hyperadoption — the rapid and simultaneous uptake...

  • Report The France, Germany, And UK Customer Experience Index, 2015

    Benchmarking France, Germany, And UK Brands That Create The Most Loyalty With Their Customer Experience
    September 28, 2015 | Joana van den Brink-Quintanilha

    Three-quarters of companies want to improve their customer experience (CX) in 2015. Forrester's Customer Experience Index (CX Index™) benchmarks 203 companies that do business in the UK, France,...

  • Report The State Of Mobile Insurance, 2015

    July 21, 2015 | Oliwia Berdak

    Six years after the appearance of the first insurance apps, eBusiness executives at insurance firms have rolled out a widening range of functionality across mobile platforms. However, much of...

  • Report Trends 2015: European Digital Insurance

    eBusiness Executives Must Drive Digital Business Transformation
    March 16, 2015 | Oliwia Berdak, Ellen Carney

    After a number of lean years, European insurers are eager to return to growth in 2015. But with economic growth in Europe still subdued, this aim can only be achieved by winning new customer...

  • Report The State Of Mobile Insurance, 2014

    Digital Teams Continue To Expand Their Mobile Services
    July 2, 2014 | Oliwia Berdak

    Insurance companies are rolling out a widening range of mobile insurance functionality for both consumers and agents. While there's substantial and growing consumer interest in mobile insurance,...

  • Report The State Of Mobile Insurance, 2013

    Digital Teams Are Starting To Serve Customers Through Mobile Devices
    January 22, 2013 | Benjamin Ensor, Ellen Carney

    Insurance companies are rolling out a widening range of mobile insurance functionality for both consumers and agents. While there's substantial consumer interest in mobile insurance, actual use is...

  • Report Trends 2012: European Insurance eBusiness And Channel Strategy

    Start Working On Your Digital Agenda Now!
    April 11, 2012 | Auke Douwe Veenstra

    Despite the fact that we are in the midst of a European crisis that could influence the insurance business dramatically, eBusiness and channel strategy executives in this region should be sensitive...

  • Report Forrester Research Online Insurance Forecast, 2010 To 2015 (Europe-7)

    ForecastView Spreadsheet
    October 29, 2010 | Tushi Banerjee

    Online Insurance Forecast: Includes online buyers for motor insurance, home insurance, and other insurance policies. In addition, the forecast includes average online premium paid for motor and...

  • Report How Italian Consumers Use The Net To Research And Buy Financial Products

    Few Italians Have Embraced The Net To Research And Buy Financial Products
    February 24, 2010 | Alexander Hesse

    The Internet's role as a distribution channel for financial products is small and growing slowly in Italy. In Q2 2008, only 10% of Italian adults researched and 3% bought a financial product...

  • Report How UK Consumers Use The Net To Research And Buy Financial Products

    The Internet Is A Core Distribution Channel For Most Retail Financial Products
    February 18, 2010 | Benjamin Ensor, Lauriane Camus

    The use of the Internet to both research and buy financial products has grown enormously in the UK over the past decade. As a result, the Internet is now a core distribution channel for most retail...

  • Report How German Consumers Use The Net To Research And Buy Financial Products

    The Adoption Of Online Financial Services Is Growing Slowly In Germany
    January 29, 2010 | Vanessa Niemeyer, Ph.D.

    The importance of the Web for researching and buying financial products is growing slowly but steadily. More than one in four German consumers researched at least one financial product online in...

  • Report How Spanish Consumers Use The Net To Research And Buy Financial Products

    The Web's Role As A Distribution Channel Is Limited But Growing
    January 26, 2010 | Alexander Hesse

    The Internet's role as a distribution channel for financial products is growing in Spain — but from a low base. In Q2 2007, 14% of Spanish adults researched and 3% bought a financial product...

  • Report How Swedish Consumers Use The Net To Research And Buy Financial Products

    Swedes Have Embraced The Net As A Sales Channel For Financial Products
    January 13, 2010 | Alexander Hesse

    The Web is an important distribution channel for financial services in Sweden, which has some of the highest rates of online retail financial activity in Europe. Nearly half of Swedish consumers...

  • Report How Dutch Consumers Use The Net To Research And Buy Financial Products

    The Web's Role As A Sales Channel Is Growing Fast In The Netherlands
    November 20, 2009 | Alexander Hesse

    The Internet's role as a distribution channel for financial products is growing fast in the Netherlands. Nearly half of Dutch consumers researched at least one financial product online in the past...

  • Report Technographics® Survey Highlights: European Technographics Online Financial Services Survey, Q4 2008

    March 20, 2009 | Olesia Klevchuk

    This highlight deck summarizes the key findings from Forrester¿s European Financial Services Online Survey, Q4 2008.

  • Report Trends 2009: Insurance eBusiness And Channel Strategy

    Navigating The Recession And Making Customers Happy
    January 9, 2009 | Chad Mitchell

    Insurance eBusiness and channel strategy executives can successfully navigate the recession in 2009 by focusing on retaining customers and increasing efficiency. In this environment, we expect to...

  • Report Europe's Financial Comparison Site Jungle

    A Diverse Range Of Sites Are Battling To Control Online Product Distribution
    September 4, 2008 | Alexander Hesse

    Nearly three out of 10 European online financial researchers use personal finance comparison sites today. But there isn't a clear-cut price comparison sector in Europe. Instead, there is a jungle...

  • Report Financial Comparison Sites Are Here To Stay

    eBusiness Executives Need Strategies To Address Their Rising Popularity
    September 4, 2008 | Alexander Hesse

    The growth of online financial product research has been accompanied by the growth of an increasingly popular personal finance comparison site sector. The reason for this popularity is simple....

  • Report European Online Insurance Sales Forecasts By Country, 2006 To 2011

    September 4, 2007 | Benjamin Ensor

    European online non-life insurance sales forecasts per country (UK, France, Italy, Spain, Sweden, Germany and the Netherlands).

  • Report European Online Insurance Sales Forecasts By Type, 2006 To 2011

    August 4, 2007 | Benjamin Ensor

    European online non-life insurance sales forecasts per insurance type (motor insurance, home insurance, travel insurance and other non-life insurance)

  • Report European Car Insurance Cross-Channel Experience, 2007

    We Apply Our Cross-Channel Review Methodology To Four Car Insurance Firms
    July 19, 2007 | Craig Menzies

    Forrester reviewed four European car insurance providers — The AA and Direct Line in the UK, AXA in Germany, and Macif in France — using Forrester's Cross-Channel Review methodology. Overall, the...

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