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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Forrester Infographic: Lessons On Experience-Led Transformation

    This Companion Piece To Our Forrester Wave™ Describes Best Practices In Experience-Led Transformation
    January 6, 2020 | Ted Schadler

    In "The Forrester Wave™: Global Digital Experience Agencies, Q4 2019," we evaluated 14 agencies, consultancies, and tech service providers and spoke with 48 customer references. Almost one-quarter...

  • Report Forrester Infographic: Services Buyers Demand Digital Skills And Faster Speed

    Respondents Turn To Consultancies, Agencies, And Technology Service Providers For Transformation Assistance
    July 26, 2019 | Amanda LeClair

    Business and tech services firms have made big investments in their quest to deliver end-to-end transformation services — but buyers' behaviors are not shifting evenly. This infographic highlights...

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