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  • Report The New Threat Landscape: Proceed With Caution

    Understand The New Threat Paradigm To Make Your Responses More Effective
    August 13, 2010 | Khalid Kark

    The information security threat landscape is changing rapidly, and many security organizations are struggling to keep up with the changing nature, complexity, and scale of attacks. Not only is it...

  • Report The Forrester Wave™: Managed Security Services, Q3 2010

    August 4, 2010 | Khalid Kark

    In Forrester's 78-criteria evaluation of managed security services providers (MSSP), we found that IBM and SecureWorks led the pack because of flexibility, competency, and breadth of coverage....

  • Report ANZ CIOs Should Experiment With The Cloud In 2010

    August 2, 2010 | Tim Sheedy

    Cloud computing is coming to your organization — if it is not there already. However, most IT organizations in Australia and New Zealand (ANZ) do not have a full understanding of the impact that...

  • Report Agile Systems Integrators: Plausible Or Paradoxical?

    Mixing Agile Methods And Systems Integrators Requires An Artful Approach
    July 30, 2010 | Dave West

    Agile methods have become popular because, on average, they produce better outcomes. Agile's focus on learning by execution and a condensed set of engineering practices increases the cadence of...

  • Report Hot Insurance Tech Companies To Watch In 2010: Q2 Update

    July 29, 2010 | Ellen Carney

    Effective vertical strategies are becoming more critical for tech vendors as they try to address the core business problems — not just the pure technical problems — of their customers. This is...

  • Report The Coming Upheaval In Tech Services

    Four Economic And Technology Factors Will Combine To Recast The Business
    July 29, 2010 | John McCarthy, Pascal Matzke

    The tech services market is about to undergo a massive transformation that will call traditional provider business models into question. Four factors will combine to dramatically change the...

  • Report US And Global IT Market Outlook: Q2 2010

    Despite Financial Market Jitters, 8% 2010 Global ICT Market Growth Is On Track
    July 21, 2010 | Andrew Bartels

    Financial markets in Q2 2010 have been shaken by fears that the Greek debt crisis will metastasize across the European Union (EU) and beyond. Nevertheless, Q1 demand data was strong; we continue to...

  • Report Market Overview: Service-Level Management Tools For Outsourcing Governance

    July 15, 2010 | Patrick M. Connaughton, Philipp Karcher

    The advent of new service delivery models and the rise of multisourcing have complicated an already difficult task for clients — monitoring vendor performance and ensuring that contractual...

  • Report Case Study: Dimdim Enters The Web Conferencing Market With Smart Product Design And Marketing

    Dimdim Points To How Small SaaS Firms Can Thrive In Crowded Markets
    July 14, 2010 | TJ Keitt

    Interest in software-as-a-service (SaaS) is heating up; 55% of firms tell us they are deploying the technology, will be deploying it in the next year or so, or are interested in it. In response,...

  • Report EMEA IT Outsourcing Deals: 2009 Review

    Despite A Rocky 2009, Outsourcers Are Poised For Growth In 2010
    June 7, 2010 | Pascal Matzke

    In 2009, we recorded 409 outsourcing deals in Europe, the Middle East, and Asia (EMEA). This represents a 20% increase on the number recorded in 2008. However, at the same time, we find that total...

  • Report Global Banking Platform Deals 2009

    2009 Was Not The Best Of All Times
    May 28, 2010 | Jost Hoppermann

    Forrester surveyed 17 vendors of globally deployed banking platforms on their 2009 deals. Considering participants of both the 2008 and 2009 surveys, deal volume shrunk by 18% from 2008 to 2009....

  • Report Contracting For Innovation With Technology Service Providers

    Leading Service Providers Weigh In On How They Help Clients Innovate
    April 23, 2010 | Christopher Andrews

    While innovation has been critical to the success of businesses for years, in the past decade interest in the term has exploded. Yet despite all of the hype, managing and measuring innovation...

  • Report Market Momentum: IT Services And Outsourcing Market, H2 2009

    The Market Sees Convergence Driven By Nontraditional Services Players
    April 13, 2010 | Pascal Matzke

    The global market for IT services and outsourcing is in the midst of a fundamental transformation. While overall services revenues for 2009 are set to decline, the vendor landscape has already...

  • Report US And Global IT Market Outlook: Q1 2010

    The Tech Market Recovery Has Begun
    April 8, 2010 | Andrew Bartels

    The tech recovery has started in the US and around the world. Q4 2009 IT market indicators showed an end to declines, setting the stage for stronger growth in 2010. The US IT market is set to grow...

  • Report The M2M Market Is A Blossoming Opportunity

    Strategists: Put M2M In Your Road Map
    March 16, 2010 | Michele Pelino

    Machine-to-machine (M2M) technologies are not new, but today multiple forces align and are taking the broad M2M market to the next level. Declining M2M device costs, widely deployed IP networks,...

  • Report Market Overview: Managed Security Services

    Look Beyond Cost Savings And 24x7 Support To Select An MSSP
    March 10, 2010 | Khalid Kark

    The managed security services market is growing at a healthy clip due to a confluence of several factors, most notably staffing and skill pressures, an ever-evolving threat landscape, and an...

  • Report Market Overview: Virtual Event Platforms For B2B Marketers

    Avoid The Pitfalls Of Early Adopters By Choosing The Right Platform And Services
    February 25, 2010 | Jennifer Belissent, Ph.D.

    Tech marketers are beginning to embrace virtual events as a way of reaching diverse audiences to meet a wide range of objectives — from brand awareness and demand generation to customer experience...

  • Report Take Advantage Of New Ways To Save Money On Database Costs

    February 23, 2010 | Noel Yuhanna

    Today, databases and related infrastructure have grown to become a significant part of most IT budgets, and continued growth in the volume of data and the number of database applications threatens...

  • Report SaaS Valuation Criteria

    Key Considerations For Sourcing SaaS Strategically
    February 22, 2010 | Liz Herbert

    Firms are increasingly sourcing SaaS strategically for enterprisewide deployments that span mission-critical deployments — email, customer support, and financial applications. Firms making SaaS...

  • Report The Forrester Wave™: Information-As-A-Service, Q1 2010

    IBM, Informatica, Composite Software, And Denodo Technologies Lead, With Microsoft And Red Hat Close Behind
    February 10, 2010 | Noel Yuhanna, Mike Gilpin

    In Forrester's 123-criteria evaluation of information-as-a-service (IaaS) — also known as data services — vendors, we found that IBM, Informatica, Composite Software, and Denodo Technologies led...

  • Report Infrastructure-As-A-Service (IaaS) Clouds Are Local And So Are Their Implications

    Know Where Your Cloud Is Before Deploying
    February 9, 2010 | Onica King, James Staten

    Many leading infrastructure and operations professionals looking for more innovative ways to reduce costs and increase operational flexibility are choosing public IaaS cloud computing solutions....

  • Report London 2012: Athletes And New Services Will Push Boundaries, Not The Underlying Technologies

    February 8, 2010 | Mike Cansfield

    In the first of our series of reports on the information and communications technology (ICT) behind the London 2012 Olympic Games, we looked at the six lessons that vendor strategists can draw from...

  • Report Market Overview: Applications Outsourcing Suppliers Adjust To The "New Normal"

    February 8, 2010 | Bill Martorelli

    Suppliers of application development and maintenance (ADM) were whipsawed during 2009 by the impact of severe economic uncertainty and the subsequent partial recovery throughout the middle and...

  • Report European Satisfaction With IT Services Firms Indicates The Obstacles Facing Offshore Providers

    Client Satisfaction Findings From Forrester's European IT Services Survey
    February 3, 2010 | Sudin Apte

    Large multinational services firms (MNCs) like Accenture, HP, and IBM have the most client relationships in Forrester's survey of 300 European companies, and their clients were more satisfied than...

  • Report Make Sure You Capture IT Service Providers' Value-Add When They Front Third-Party Cloud Services

    February 3, 2010 | Andrew Parker

    Sourcing execs face a growing barrage of cloud computing offerings from suppliers across the tech industry. Although some offerings promise real benefit to enterprise users, the whole new range of...

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