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The SaaS Transformation Playbook For 2019

Drive Greater Speed, Innovation, And Adoption With SaaS Transformation

Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS)...

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  • Report The Forrester Wave™: Services Providers For Next-Generation Oracle Application Projects, Q3 2016

    The 13 Providers That Matter Most For Oracle Cloud Projects And How They Stack Up
    September 6, 2016 | Liz Herbert

    A growing number of customers are moving business applications to Oracle Cloud and are seeking service partners that can help them with business strategy, implementation, and support related to...

  • Report Vendor Landscape: Cloud Strategies Of Leading Global Infrastructure Outsourcing Providers

    If You Can't Beat The Hyperscale Public Clouds, Manage Them
    December 15, 2015 | Bill Martorelli, Dave Bartoletti

    Most large firms have already adopted cloud computing in some form, with many aggressively expanding their use. Cloud strategies of the global infrastructure outsourcing service providers have...

  • Report The Forrester Wave™: Oracle Application Services Providers, Q1 2014

    The Nine Providers That Matter Most And How They Stack Up
    March 25, 2014 | Liz Herbert

    In Forrester's 35-criteria evaluation of Oracle application services (hereafter referred to simply as "Oracle services") providers, we identified the nine largest global partners in terms of...

  • Report The Forrester Wave™: North American Workplace Services, Q2 2013

    Evaluating Leading Providers Amidst A Category Redefinition
    April 30, 2013 | Bill Martorelli, Wolfgang Benkel

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

  • Report The Forrester Wave™: Global Workplace Services, Q1 2013

    Evaluating Leading Providers Amidst A Category Redefinition
    March 25, 2013 | Bill Martorelli, Wolfgang Benkel

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

  • Report SAP In The Cloud: Market Update And Lessons Learned From Early Adopters

    December 8, 2011 | Liz Herbert

    The cloud continues to get a lot of attention — and scrutiny — from IT buyers. Most IT buyers have accepted the value of the cloud for process areas such as human capital management and customer...

  • Report Global Banking Platform Deals 2010: Functionality

    Demand Centers And Functional Heterogeneity Make Selection More Difficult
    May 26, 2011 | Jost Hoppermann

    Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Core banking and channels continue as important factors in many regions. Beyond that, regional functional...

  • Report The Forrester Wave™: Oracle Services Providers, Q2 2011

    How To Sift Through A Crowded Field Led By Accenture, IBM, And Infosys
    May 20, 2011 | Liz Herbert

    Forrester evaluated 14 leading global services providers in the Oracle applications market to assess strengths, weakness, and differences in strategy. This report will help Oracle application...

  • Report Sizing The Cloud

    Understanding And Quantifying The Future Of Cloud Computing
    April 21, 2011 | Stefan Ried, Ph.D., Holger Kisker, Ph.D.

    Building a solid cloud computing strategy and business plan requires insights into the future market size and growth dynamics of this still complex market. In this report, Forrester provides a...

  • Report The Forrester Wave™: SAP Services Providers, Q2 2011

    Market Consolidation Continues; New Delivery And Pricing Models Prevail
    April 20, 2011 | Liz Herbert

    The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers...

  • Report Follow Four Steps To Broaden The Scope Of Your Telecom Expense Management Solutions

    I&O Execs Can Move From Tactical To Strategic TEM Deployments To Increase Efficiency And Avoid Costs
    April 18, 2011 | Onica King

    It's time for I&O execs to explore telecom expense management (TEM). At its onset, TEM offered a very tactical value proposition. It was all about auditing the organization's wire-line invoices to...

  • Report APeJ IT Services Report: 2010

    April 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides vendor strategists with an overview of the IT services market in APeJ in 2011. The research is based on interviews with key MNCs and local vendors in the Asia Pacific IT...

  • Report US Tech Market Outlook: Q1 2011

    Building A Springboard In 2011 For Even Stronger Growth In 2012
    April 1, 2011 | Andrew Bartels

    While overall US tech market growth of 8.0% in 2011 will be a bit slower than the 8.9% growth in 2010, this year will still be a bright year for tech vendors. Yet, based on their own revenue...

  • Report Trends 2011 And Beyond: Business Intelligence

    Agility Will Shape Business Intelligence For The Next Decade
    March 31, 2011 | Boris Evelson

    Forrester continues to see ever-increasing levels of interest in and adoption of business intelligence (BI) platforms, applications, and processes. But while BI maturity in enterprises continues to...

  • Report Forrsights: The Evolution Of IT Security, 2010 To 2011

    Cybersecurity And Services Fuel The Next Phase Of Market Growth
    February 15, 2011 | Heidi Shey, Jonathan Penn

    In Q3 2010, Forrester surveyed 2,058 IT security decision-makers at North American and European small businesses and enterprises to gauge the current state and identify the key trends and future...

  • Report 2010 To 2012 Global Tech Industry Outlook

    2011 Looks Like 2010, But With Software Leading Instead Of Hardware
    January 10, 2011 | Andrew Bartels

    2010 is ending with debt worries and questions about the future of the euro in Europe, doubts about the strength of the US recovery, and worries about overheated economies and higher inflation in...

  • Report US Tech Industry Outlook For 2011

    Insurance Transformation Exposes Key Opportunities For Technology Vendors
    December 14, 2010 | Andrew Bartels

    The US insurance industry represents 3.2% of gross domestic product (GDP) and generated nearly $1 trillion in revenues in 2009, but even with that big number, premium growth has been declining for...

  • Report Security And The Cloud

    Looking At The Opportunity Beyond The Obstacle
    October 20, 2010 | Jonathan Penn

    Concerns about security are the most prominent reasons that organizations cite for not adopting cloud services. Therefore, creating more comprehensive security capabilities is a prerequisite for...

  • Report It's Time To Clarify Your Global ERP Strategy

    October 19, 2010 | George Lawrie

    As enterprise firms restructure through mergers and acquisitions and expand their global presence, they face huge IT and master data synchronization costs in supporting multiple legacy and...

  • Report US And Global IT Market Outlook: Q3 2010

    We Forecast Slower But Still-Robust 7% To 8% Growth
    October 15, 2010 | Andrew Bartels

    US economic growth is falling short of our already modest expectations and will expand at a snail's pace of less than 2.5% for real GDP in 2010 (avoiding a double-dip recession. As a result, we...

  • Report Cloud Computing Offers Both Near-Term And Long-Term Benefits For SAP Customers

    Emerging Options Spawn Interest — But The Landscape Is Still Forming
    October 15, 2010 | Bill Martorelli, Liz Herbert

    SAP consumes millions of dollars in implementation spend and millions more in ongoing support and operations for many organization's IT budgets. Now, newer cloud and software-as-a-service (SaaS)...

  • Report Global Banking Platform Deals 2009: Regions And Functionality

    A Cold Breeze And Only One Hot Region Characterize The 2009 Market
    August 19, 2010 | Jost Hoppermann

    Forrester surveyed 17 vendors of globally deployed banking platforms on their 2009 deals. The regional analysis shows that Asia Pacific has been the single highly active region. Most of the...

  • Report The Coming Upheaval In Tech Services

    Four Economic And Technology Factors Will Combine To Recast The Business
    July 29, 2010 | John McCarthy, Pascal Matzke

    The tech services market is about to undergo a massive transformation that will call traditional provider business models into question. Four factors will combine to dramatically change the...

  • Report US And Global IT Market Outlook: Q2 2010

    Despite Financial Market Jitters, 8% 2010 Global ICT Market Growth Is On Track
    July 21, 2010 | Andrew Bartels

    Financial markets in Q2 2010 have been shaken by fears that the Greek debt crisis will metastasize across the European Union (EU) and beyond. Nevertheless, Q1 demand data was strong; we continue to...

  • Report Market Overview: Service-Level Management Tools For Outsourcing Governance

    July 15, 2010 | Patrick M. Connaughton, Philipp Karcher

    The advent of new service delivery models and the rise of multisourcing have complicated an already difficult task for clients — monitoring vendor performance and ensuring that contractual...