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  • Report The Coming Upheaval In Tech Services

    Four Economic And Technology Factors Will Combine To Recast The Business
    July 29, 2010 | John McCarthy, Pascal Matzke

    The tech services market is about to undergo a massive transformation that will call traditional provider business models into question. Four factors will combine to dramatically change the...

  • Report EMEA IT Outsourcing Deals: 2009 Review

    Despite A Rocky 2009, Outsourcers Are Poised For Growth In 2010
    June 7, 2010 | Pascal Matzke

    In 2009, we recorded 409 outsourcing deals in Europe, the Middle East, and Asia (EMEA). This represents a 20% increase on the number recorded in 2008. However, at the same time, we find that total...

  • Report Market Momentum: IT Services And Outsourcing Market, H2 2009

    The Market Sees Convergence Driven By Nontraditional Services Players
    April 13, 2010 | Pascal Matzke

    The global market for IT services and outsourcing is in the midst of a fundamental transformation. While overall services revenues for 2009 are set to decline, the vendor landscape has already...

  • Report The State Of Enterprise IT Services: 2009

    Business Data Services North America And Europe
    November 6, 2009 | John McCarthy, Pascal Matzke

    As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last...

  • Report Market Momentum: IT Services And Outsourcing Market, H1 2009

    July 29, 2009 | Pascal Matzke

    Forrester's biannual review of the key events in the IT services and outsourcing market reveals how providers are responding to the severe macroeconomic conditions and continuing their...