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The Employee Experience Playbook For 2018

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • For Infrastructure & Operations Professionals


    Report The State Of IoT Management

    Bet On Emerging Ecosystems To Help Smooth Business Integration

    Connected solutions enable businesses to optimize processes, enhance offerings, and transform their own business models. They generate streams of valuable customer and operational data. While...

  • For Infrastructure & Operations Professionals


    Report Redefine Your Workforce Enablement Policy To Empower Employees

    July 28, 2016 | Christopher Voce, Christian Kane

    Supporting a customer-obsessed model requires that an organization manage six levers: structure, culture, talent, metrics, process, and technology. To arm employees with the technology they need to...

  • For Infrastructure & Operations Professionals


    Report Habitat For Engagement: Unleash Workforce Potential With Agile Enablement

    Eight Technology Shifts That Underpin Workforce Enablement
    February 4, 2015 | Christopher Voce, David K. Johnson

    The technology your firm's employees use every day is an enormous source of personal innovation and competitive advantage. Yet, the overwhelming direction of infrastructure and operations (I&O)...

  • For Application Development & Delivery Professionals


    Report Quick Take: Google Amps Up Android

    Android L-Preview Links Phones and Tablets To Cars, TVs, And Wearables
    July 1, 2014 | Jeffrey S. Hammond, James Staten, Christopher Voce

    Google I/O is the hottest developer conferences in the world for a reason: Android is the fastest growing and most-used mobile platform. That's not to say that Google is not a web juggernaut, too....

  • For CIO Professionals


    Report Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

  • For Infrastructure & Operations Professionals


    Report How To Connect Your Mobile Workforce To Cloud-Based Email

    December 12, 2011 | Christopher Voce, Christian Kane

    Interest in cloud-based email is mounting as pressures for IT infrastructure and operations professionals (I&O) to manage and secure smartphones and tablets for an increasingly mobile workforce are...

  • For Sourcing & Vendor Management Professionals


    Report Five New Microsoft Licensing Twists That Every IT Buyer Should Know

    Buyers May Need To Refine Their Microsoft Licensing And Adoption Strategies
    July 9, 2010 | Duncan Jones, Christopher Voce

    Forrester has studied Microsoft's recent pricing and licensing changes and found several that could have profound implications for enterprise IT departments, including price increases and...

  • For Infrastructure & Operations Professionals


    Report Plan Now For Licensing Windows 7

    Analyzing Your Options For Upgrading Today Can Save You Down The Road
    July 22, 2009 | Christopher Voce, Benjamin Gray

    Windows XP has remained the corporate desktop operating system (OS) standard for most enterprises for several years, but its reign will end with the availability of Windows 7 to IT professionals as...

  • For Infrastructure & Operations Professionals


    Report Thinking About Desktop Virtualization? Rethink Your Windows Licensing Strategy

    June 5, 2008 | Natalie Lambert, Christopher Voce

    As a desktop operations professional, you've managed to avoid getting down in the weeds with Microsoft licensing — unfortunately, times have changed. Desktop virtualization is forcing desktop...