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  • Jost Hoppermann
  • Customer Relationship Management (CRM)

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  • Report Big Data In Banking: It's Time To Act

    Compete In The Age Of The Customer By Making Use Of All The Available Data
    April 15, 2014 | Jost Hoppermann, Martha Bennett

    Big data is a key trend for many industries, including financial services in general and banking in particular. Key business drivers in the banking industry, such as improving customer service,...

  • Report Banking IT In 2023 Updated

    Banking IT In 2023 Becomes Banking IT Today As Well As Banking IT In 2026
    September 7, 2011 | Jost Hoppermann

    Application development and delivery teams in financial services must design and select future-proof, forward-looking business applications capable of coping with future business scenarios. To...

  • Report Global Banking Platform Deals 2010: Functionality

    Demand Centers And Functional Heterogeneity Make Selection More Difficult
    May 26, 2011 | Jost Hoppermann

    Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Core banking and channels continue as important factors in many regions. Beyond that, regional functional...

  • Report The Banking Platform Of The Future

    Implementing Ubiquitous And Industrialized Banking
    December 8, 2009 | Jost Hoppermann

    Ubiquitous banking, industrialization, new core competencies, and the right balance of collaboration among competitors are key drivers for the banking platform of the future. A new interaction- and...

  • Report The Forrester Wave™: Global Banking Platforms, Q1 2009

    A Compact Group Of Banking Platforms Offers Agile Banking Support
    January 30, 2009 | Jost Hoppermann

    Forrester evaluated world-leading banking platform products across 108 criteria and found that Infosys Technologies with Finacle, TCS Financial Solutions (TCSFS) with TCS BaNCS, and Temenos with...

  • Report The Future Shape Of Banking Architecture In 2023

    Industrialized Banking And The New CRM Will Support High-Touch
    November 14, 2008 | Jost Hoppermann

    Forrester's research on banking IT in 2023 identified a series of requirements and the architectural layers of the future banking platform. The key layers show: (1) a focus on personalized customer...

  • Report Intelligent Devices Will Drive Ubiquitous Banking

    Smart Devices Will Shape High-Touch Banking
    September 23, 2008 | Jost Hoppermann

    An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the...

  • Report Bank Branches Are Here To Stay — But With Key Differences

    High-Tech Will Drive High-Touch Banking
    September 19, 2008 | Jost Hoppermann

    An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the...

  • Report Financial Services Of The Future: Collaborative Competition Will Be The Norm

    August 20, 2008 | Jost Hoppermann

    An increasing number of banks are working on long-term business and IT visions of the future, realigning IT strategies on a continual basis. To help enterprise architects better understand the...

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