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  • Craig Le Clair
  • CIO
  • Business & IT Alignment

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  • Report The Revenge Of The Atoms

    Algorithms Plus Atoms Reshape The Age Of The Customer

    The digital world of bits empowered customers like never before. But a new era of continuous delivery, powered by AI and automation, promises to help companies regain some leverage in their...

  • Report Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key...

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