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  • Report RPA Operating Models Should Be Light And Federated

    A 10-Point Control Framework Helps Manage The Digital Workforce Of The Future
    August 18, 2017 | Craig Le Clair

    Early enthusiasm for robotic process automation (RPA) has led to a tapping of the brakes due to business, infrastructure, and operations concerns. Enterprise architecture (EA) pros are seeking...

  • Report Business Agility Starts With Your People

    A Digital Business Requires An Organization Able To Sense And Execute On Change
    June 17, 2014 | Craig Le Clair

    Adaption to change is crucial. At today's rate of change, acute awareness and reaction are mandatory. We surveyed 300 global businesses to dig deep into how prepared, i.e., agile, they are for...

  • Report The BPM COE Is Here: Now What?

    Answers To Frequently Asked Questions
    June 20, 2008 | Craig Le Clair

    Forrester receives many inquiries from information and knowledge management (I&KM) professionals within enterprises implementing business process management (BPM) centers of excellence (COEs). Many...

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