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  • Report RPA Operating Models Should Be Light And Federated

    A 10-Point Control Framework Helps Manage The Digital Workforce Of The Future
    August 18, 2017 | Craig Le Clair

    Early enthusiasm for robotic process automation (RPA) has led to a tapping of the brakes due to business, infrastructure, and operations concerns. Enterprise architecture (EA) pros are seeking...

  • Report Ranking The Most Agile US Banks

    June 19, 2014 | Craig Le Clair

    Banks are burdened with sizable infrastructure, struggle to service traditional and emerging channels, are severely boxed in by increasing compliance demands, and are not particularly nimble — also...

  • Report Business Agility Starts With Your People

    A Digital Business Requires An Organization Able To Sense And Execute On Change
    June 17, 2014 | Craig Le Clair

    Adaption to change is crucial. At today's rate of change, acute awareness and reaction are mandatory. We surveyed 300 global businesses to dig deep into how prepared, i.e., agile, they are for...

  • Report Business Agility Drives Higher Performance

    Channel Integration Is The Most Important Dimension Of Agility
    November 12, 2013 | Craig Le Clair

    Companies can boost performance by making their business more agile. Survey respondents scored themselves across Forrester's 10 market, organizational, and process agility dimensions, and revealed...

  • Report The 10 Dimensions Of Business Agility

    Enabling Bottom-Up Decisions In A World Of Rapid Change
    September 9, 2013 | Craig Le Clair

    Change is accelerating. Only the agile company can survive. But what constitutes agility in the modern era? An agile enterprise embraces change as a matter of routine, whether that change is driven...

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