Forrester

Search Results

• Report Your Digital Experience Technology Strategy Starts With A Customer Journey Map

  Strategic Plan: The Digital Experience Delivery Playbook

  August 15, 2018 | Ted Schadler

  As firms like REWE Group and Schneider Electric have learned, digital experience strategy shapes the technology you need — an investment that can take five years and cost between $20 million and...

• Report The Sorry State Of Digital Transformation In 2018

  A Survey Of 1,559 Business And Technology Decision Makers Bears A Troubling Message Of Reluctance To Change

  April 24, 2018 | Ted Schadler

  How's your digital transformation going? What processes are you focusing on? Who's leading the transformation? What technologies are a priority? What challenges do you face? To answer these...

• Report Digital Rewrites The Rules Of Business

  The Vision Report In The Digital Business Playbook

  February 26, 2018 | Nigel Fenwick, Ted Schadler

  Digital technology dramatically improves the economics and capabilities of every business. Using hardware, software, algorithms, and the internet, it's 10 times cheaper and faster to engage...