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ForresterFirst Insight

As the coronavirus dominates the global headlines, businesses should take the opportunity to develop business continuity plans specifically for pandemics—focusing on customer, employee, and partner needs. Read more »

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  • Report Customer Service Pitfalls: Six Missteps And How To Avoid Them

    Best Practices For Using Customer Service To Gain Competitive Differentiation
    January 22, 2019 | Riccardo Pasto

    Informed customer experience (CX) professionals leverage customer service to deliver memorable experiences across the three dimensions of CX quality: effectiveness, ease, and emotion. Why do so few...

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