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  • Chris Gardner
  • Customer-obsessed operating model

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  • Report Beware The Automation Paradox

    Prepare For An Automated World Full Of Surprises And Requiring Higher Skills
    October 4, 2019 | Charles Betz, Chris Gardner

    Automate all the easy things, and what's left for people to do? The hard things. This maxim has never been truer. Automation reduces toil, but is this always a good thing? When systems become too...

  • Report Seven Recommendations For I&O Leaders Driving DevOps In 2018

    December 12, 2017 | Robert Stroud, Eveline Oehrlich, Chris Gardner

    Firms like Allstate, Target, and Hyatt Hotels have proven that development and operations (DevOps) is neither a fad nor a privilege of born-digital unicorns. Whether you're just beginning your...

  • Report The Software-Defined Data Center Comes Of Age

    October 30, 2017 | Richard Fichera, Chris Gardner

    Traditional data center thinking has ended. Better automation tools, container abstractions, software-defined networks (SDNs), and composable infrastructure have ushered in unprecedented...