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The Employee Experience Playbook For 2019
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Report How To Budget For Employee-Facing Technology For 2020
Align Technology Purchases To Business Imperatives For EX Success
June 10, 2019 | Andrew HewittInfrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce...
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Report The State Of Chromebooks, 2019
When The Conditions Are Right, Chromebooks Can Improve Both Customer And Employee Experience
Eight years into their existence, Chromebooks haven't taken the enterprise market by storm — but have slowly but surely gained enterprise mindshare. I&O leaders are reassessing how Chromebooks can...
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Report How To Wake Up From The Nightmare Of Workplace Technology Distraction
Build A Solid User Experience To Enable A More Focused Workforce
April 26, 2019 | Andrew HewittTo remain competitive in a world of increasingly connected customers, businesses have turned to the latest digital technologies to improve employees' productivity, collaboration, and connection to...
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Report Industry Spotlight: Improving Employee Mobility In Financial Services
Do Right By Your Regulations, But Don't Forget About Employee Experience
November 1, 2018 | Andrew HewittMobile infrastructure and operations (I&O) teams in financial services firms face the daunting task of creating productive mobile experiences for employees while also navigating the unique security...
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Report Offer A Deeper Purpose To Tempt Digital Talent Away From Silicon Valley
Traditional Industries Competing With Cool Tech Firms For Staff Must Shift The Fight Away From Pay And Perks To Win
August 6, 2018 | Paul MillerTraditional businesses must embrace digital to win, serve, and retain customers. From manufacturing and utilities to retail and healthcare, many are attempting the transition. In the process,...