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Infrastructure & Operations | Office Productivity | Transform IT to win, serve, and retain customers | Will McKeon-White is in my interests.
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The Employee Experience Playbook For 2019
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Report The Forrester Wave™: Enterprise Service Management, Q4 2019
The 15 Providers That Matter Most And How They Stack Up
In our 23-criterion evaluation of enterprise service management (ESM) providers, we identified the 15 most significant ones — Atlassian, Axios, BMC Software, Broadcom, Cherwell Software, EasyVista,...
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Report Three Trends Are Transforming The Service Desk
Increase Service Quality And Speed By Addressing ESM, Collaboration, And Intelligence
Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers' needs and...