7 results in Reports
 
Sort by:
Refine
  • Transform IT to win, serve, and retain customers
  • Craig Le Clair

Search Results

  • Report The RPA Services Market Will Grow To Reach $12 Billion By 2023

    Despite Growth, Scale Remains Elusive For Enterprises
    July 10, 2019 | Leslie Joseph, Craig Le Clair

    Forrester surveyed the top robotic process automation (RPA) service providers and collected data on their customers, geographic focus, revenue, and the scale of implementations. We used this data...

  • Report Gauge Your RPA Maturity

    February 21, 2019 | Craig Le Clair

    The search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. To help infrastructure and operations (I&O) professionals evaluate...

  • Report Now Tech: Customer Communications Management, Q1 2019

    Forrester's Overview Of 17 CCM Providers
    January 11, 2019 | Craig Le Clair

    You can use customer communications management (CCM) to format, personalize, and distribute content to support physical and electronic communications and improve the customer experience. But to...

  • Report Reinventing Work In The Era Of Automation

    Automation Is Creating A Radically Different Economic Reality For Jobs
    August 24, 2018 | Craig Le Clair

    Three unstoppable forces — scale, control, and convergence — will reorganize traditional work into four segments: automation deficits, automation dividends, the talent economy, and restructured...

  • Report Look To Four Use Case Categories To Push RPA And AI Convergence

    Text Analytics Leads The Way
    August 9, 2018 | Craig Le Clair, Boris Evelson

    Even Forrester's ambitious growth projections for robotic process automation (RPA) are being exceeded. Why? New AI building blocks now drive greater value. This report highlights four use cases:...

  • Report The Forrester Wave™: Robotic Process Automation, Q2 2018

    The 15 Providers That Matter Most And How They Stack Up
    June 26, 2018 | Craig Le Clair

    In our 30-criteria evaluation of robotics process automation (RPA) providers, we identified the 15 most significant — Another Monday, AntWorks, Automation Anywhere, Blue Prism, Contextor,...

  • Report AI Is Ready For Employees, Not Just Customers

    Human-Machine Collaboration Should Start With Employees
    March 27, 2018 | Craig Le Clair

    Your customers aren't the only ones who can benefit from advancing artificial intelligence (AI) support — your employees can, too. Chatbots help employees who service customers, and you can build...