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  • Forum CX Europe 2019

    Change The Game: Leading Radical CX Innovation
    November 14, 2019 | Joana van den Brink-Quintanilha

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Forum CX SF 2019

    The Rise of XD: Master the New Art (and Science) of Experience Design
    October 17, 2019 | San Francisco | Andrew Hogan

    Just what we need: another abbreviation. But this one is for real. Experience design — or XD — is rapidly emerging as the discipline to rule them all. If exceptional CX is the goal, XD...

  • Forum CX Singapore 2019

    Change The Game: Driving Radical CX Innovation
    August 28, 2019 | Singapore | Frederic Giron

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Webinar Introducing Forrester's Values-Based Experience Framework

    Wednesday, August 7, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Rick Parrish

    Brands’ moral, social, and political values are now a core issue for most consumers. Unfortunately, companies lack a systematic approach to bringing their own values to life in the...

  • Webinar Make The Most Of Your VoC Technology Investments

    Tuesday, July 2, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Faith Adams

    Customer experience (CX) pros continue to invest in technologies to propel their voice of the customer (VoC) efforts forward — but the market has become quite crowded, making it cloudy for...

  • Forum CX NYC 2019

    Change The Game: Leading Radical CX Innovation
    June 11, 2019 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Workshop Journey Map Like A Pro

    A Workshop for Customer Experience Professionals Collocated with CX NYC 2019
    June 10, 2019 | New York City | TJ Keitt

    Despite making customer experience a strategic priority, Forrester's research shows that many companies still fail to deliver a great customer experience across all customer touchpoints. A common...

  • Workshop Elevate Customer Experiences Through Experience Design

    A Workshop for Customer Experience Professionals Collocated with CX NYC 2019
    June 10, 2019 | New York City | Andrew Hogan

    Customer experience is the new battle ground to win, serve, and retain your customers. Creating great customer experiences is more than knowing design thinking or the key user experience...

  • Workshop Smarter Design: Data, AI and The Future of CX Design

    A Summit Collocated with CX NYC 2019
    June 10, 2019 | New York City | Brandon Purcell

    AI and machine learning are powerful tools that can undercover new insights from reams of unstructured data, discern patterns and inferences invisible to the human eye, and drive rapid, iterative...

  • Forum CX Sydney 2019

    Change the Game: Driving Radical CX Innovation
    May 9, 2019 | Sydney | Michael Barnes, Riccardo Pasto, James Staten

    Good news. CX leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and more focused on business impact....

  • Webinar Modernize Your Design Organization For Scale And Inclusion

    April 29, 2019 | Gina Bhawalkar

    Establishing an internal experience design team is a key ingredient for creating great customer experiences, but many firms struggle to evolve their experience design organizations to 1) meet...

  • Webinar Master Digital Voice Experience

    April 9, 2019 | Jennifer Wise

    Voice-based digital experiences are all the rage, with consumers using remotes, cars, speakers, and even microwaves that listen and/or talk. Companies that want to leverage this new touchpoint are...

  • Webinar Modernize Customer Research To Up-Level Your Customer Experiences

    March 6, 2019 | Kelly Price

    Research is a requisite for creating great customer experiences, but many firms struggle to effectively integrate meaningful insights into the way they make decisions. This webinar outlines...

  • Webinar 2019 Customer Experience Predictions: CX Under Fire!

    January 10, 2019 | Harley Manning

    Customers expect their experiences to keep getting better. The trouble is, they haven’t — or at least not enough to keep up with those rising expectations. This situation has been going...

  • Forum CX Europe 2018

    Forum for Customer Experience Professionals
    November 14, 2018 | London

  • Forum Privacy & Security Europe 2018

    Forum For Security Professionals
    October 9, 2018 | London

  • Forum CXSF 2018

    Forum For Customer Experience Professionals
    October 2, 2018 | San Francisco

  • Webinar Hardwire Your Business Performance To CX And Customer Engagement, Or Die Trying

    September 18, 2018 | Tom Mouhsian

    In the age of the customer, companies across all sectors are awakening to the need to be customer-centric, which is fueling transformation campaigns, technology innovations, culture development,...

  • Webinar Why Paying Employees For Delivering Good CX Is A Bad Idea

    September 11, 2018 | Maxie Schmidt-Subramanian, Samuel Stern

    Monetary incentives for good CX delivery backfire. They create bad CX and bad employee experiences. In this webinar, Maxie and Sam explain — and bust — the five myths that lead...

  • Forum CX Singapore 2018

    Forum For CX Leaders Focused On Digital Customer Experience Solutions
    August 29, 2018

  • Webinar Power Your CX Decision Making With Prioritization: Why And How

    August 7, 2018 | Ryan Hart

    Around the world, the opportunity for breakaway CX is wide open. Less than 14% of companies say they have even a basic process to prioritize CX projects. Those that do have a process are at an...

  • Webinar Test Drive! The 2018 US Mobile Auto Insurance App Industry Wave™

    August 1, 2018 | Ellen Carney, Gina Bhawalkar

    Meeting the mobile needs of auto insurance customers demands an understanding of where you — and your rivals — are now and how you’ll iterate your way to success. Starting in...

  • Webinar The Billion-Customer Opportunity: Digital Accessibility

    July 26, 2018 | Gina Bhawalkar

    Now more than ever, making digital products accessible is a growth opportunity for firms to reach untapped segments ready to spend. Seizing the opportunity starts with understanding the...

  • Forum CXNYC 2018

    Forum For Customer Experience Leaders
    June 19, 2018 | New York

  • Forum CX Sydney 2018

    Forum For CX Leaders Focused On Digital Customer Experience Solutions
    May 10, 2018 | Sydney

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