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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Forum CX Singapore

    Supercharge Your CX Practice In One Day
    September 3, 2020 | Singapore | Frederic Giron

    CX Singapore 2020 is a one-day intensive event that will arm you with the tools and inspiration necessary to take your customer experience practice to the next level. Join us on September 3, 2020...

  • Webinar Connect Your VoC Data Dots To Achieve CX Success

    Monday, June 29, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Faith Adams

    Customers often cross multiple channels or lines of business as they engage with a brand, but the ability to visualize and understand the experience that customers went through continues to be a...

  • Forum CX North America

    Cutting-edge, interactive CX programming
    June 16, 2020 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

    Join 50 Forrester analysts and 1,500 CX industry leaders at CX North America for three days of innovative customer experience thought, tech, and strategy.

  • Forum CX North America

    Cutting-edge, interactive CX programming
    June 16, 2020 | New York City | Andrew Hogan

    Join 50 Forrester analysts and 1,500 CX industry leaders at CX North America for three days of innovative customer experience thought, tech, and strategy.

  • Forum CX Sydney

    The Time Is Now: Lead With Experience
    April 30, 2020 | Virtual Event | Michael Barnes

    CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...

  • Webinar Measure And Predict Journey Performance The New And Right Way

    You know customer journeys matter. But unless your company is the exception, you probably don’t know how well each journey performs. Does it deliver value to customers? Meet short-term and...

  • Forum CX Europe 2019

    Change The Game: Leading Radical CX Innovation
    November 14, 2019 | Joana de Quintanilha

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Webinar Make The Most Of Your VoC Technology Investments

    July 2, 2019 | Faith Adams

    Customer experience (CX) pros continue to invest in technologies to propel their voice of the customer (VoC) efforts forward — but the market has become quite crowded, making it cloudy for...

  • Webinar Hardwire Your Business Performance To CX And Customer Engagement, Or Die Trying

    September 18, 2018 | Tom Mouhsian

    In the age of the customer, companies across all sectors are awakening to the need to be customer-centric, which is fueling transformation campaigns, technology innovations, culture development,...

  • Webinar Why Paying Employees For Delivering Good CX Is A Bad Idea

    September 11, 2018 | Maxie Schmidt-Subramanian, Samuel Stern

    Monetary incentives for good CX delivery backfire. They create bad CX and bad employee experiences. In this webinar, Maxie and Sam explain — and bust — the five myths that lead...