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FORRESTERNOW

As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Webinar Customer Experience Predictions 2021: Trust And Zero UI

    Wednesday, December 9, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | David Truog, Tristan Back

    Customer experiences (CX) and the work of the people who create them evolve continually, but the pandemic has been changing CX faster than ever — and those changes will accelerate in 2021....

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