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Webinar The Canada Customer Experience Index, 2019
Modest Gains Amid Stagnation Give Canadian CX Its Best Year Yet
During this webinar, we delve into the latest results from Forrester’s Canada Customer Experience Index. We discuss trends in CX quality at the brand and industry level, the role that emotion...
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Webinar The US Customer Experience Index, 2019
Small Gains Emerge Amidst Widespread Stagnation
During this webinar, we delve into the latest results from Forrester’s US Customer Experience Index™. We discuss trends in CX quality at the brand and industry level, the role that...