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  • Forum CX Europe 2019

    Change The Game: Leading Radical CX Innovation
    November 14, 2019 | Joana van den Brink-Quintanilha

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Webinar How US Companies Improved Their CX Index Scores, 2019

    Wednesday, November 13, 2019, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Rick Parrish

    Forrester’s 2019 US Customer Experience Index (CX Index™) revealed that only 14% of US brands managed to improve CX quality. This webinar explains what many of those brands did to...

  • Webinar Innovate At The Edge

    How Edge Computing Dramatically Empowers CX, EX, And Business Value Enhancements
    Thursday, October 31, 2019, 1:00 p.m.-2:00 p.m. Eastern time (17:00-18:00 GMT) | Brian Hopkins, James Staten

    In this webinar, CIO analysts James Staten and Brian Hopkins help clients better understand what edge computing is; how it extends investments in the internet of things (IoT), cloud computing, and...