Search Results
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Webinar SaaS Billing Technology: A Sleeper Agent For Business Agility
Monday, December 16, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Lily VaronYour ability to keep up with market changes and the quality of your customer experiences will depend on agile billing technology. Everything from customer trust to the company’s accounting is...
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Webinar Developer Engagement Best Practices
Thursday, December 12, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Jeffrey S. HammondOne consequence of digital transformation is that companies are increasingly interested in creating digital platforms and services for developers to use and extend with new digital products and...
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Webinar Healthcare Predictions 2020: Survive And Thrive Amid Innovation And Regulation
Tuesday, December 10, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Jeff Becker, Annalise Clayton, Caleb EwaldViewers should join this webinar to gain a clear understanding of the expected innovation and legislation facing the US healthcare industry in 2020. Virtual care growth will support a broader and...
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Webinar Predictions 2020: B2B Commerce And Marketplaces
B2B sellers double down on digital to remove friction from their channel ecosystems. They adopt new roles, seek new partners, and use M&A to focus on "doing one thing well." Key takeaways: You...
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Webinar Financial Services Firms Should Personalize Across The Lifecycle And On All Touchpoints
Most financial services companies are taking a narrow approach to personalization. Digitally empowered customers are seeking and expecting better, more relevant experiences in their immediate...
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Webinar Medicare Advantage Buyer's Journey And Market Growth
In this webinar, Forrester presents our health insurance buyer's journey told through the lens of Medicare Advantage respondents, uncovering how these consumers shop for and select health plans....
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Webinar Understanding Today's US Investors: Are Your Customers Delegators, Validators, Self-Directed, Or Disengaged Investors?
October 2, 2019 | Vijay RaghavanWealth management firms commonly segment their clients by investable assets. But this is not enough to help firms decide on new products and services or optimize customer engagement models....
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Webinar Use Engagement Marketing To Improve Healthcare Customer Acquisition And Retention
Today’s physicians spend 8 hours a week on the web for professional reasons. Consumers are likely to check “Dr. Google” before taking any other course or action. Pharma marketers...
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Webinar The Essentials Of Voice, 2019
Firms place too much cognitive load on consumers in the context of digital experiences. Conversational interfaces offer one opportunity to lighten this load by allowing consumers to use natural...
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Webinar APIs Storm Healthcare: The Rise Of Health Data Interoperability
September 23, 2019 | Jeff BeckerFor more than a decade, legislators, vendors, and healthcare executives have pursued health data interoperability, beset by technical hurdles and rampant accusations of information blocking. Today,...
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Webinar Notifications In Regulated Industries
Few things are as critical to firms as notifications. An app or a website is overkill for many of the engagements that consumers have with a financial or healthcare institution. From notifying...
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Webinar The Essentials Of Chat, 2019
Firms place too much cognitive load on consumers in the context of digital experiences. Conversational interfaces offer one opportunity to lighten this load by allowing consumers to use natural...
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Webinar From The US To Asia Pacific: How To Engage Digitally Savvy Luxury Consumers Across The Globe
Luxury brands still have lots of ground to cover to create the exceptional omnichannel customer experiences that their customers expect. But how do those customer expectations differ across the...
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Webinar Protecting Your Brand On The Rogue Web: E-Control Is Essential
September 4, 2019 | Sucharita KodaliThe internet has enabled broad availability of goods and services, but that benefit has become a double-edged sword as brands have grappled with counterfeits, gray market goods, IP violations, and...
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Webinar Mobile Notifications: Anticipating Your Customers' Needs And Evolving To Conversations (Advanced)
August 27, 2019 | Julie A. AskConsumers want convenience — and ultimately neither conversations with your chatbots nor your notifications provide it. Consumers want you to anticipate their needs and act on their...
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Webinar Mobile Notifications: Tuning Your Operations To Improve Results (Intermediate)
August 22, 2019 | Julie A. AskForrester believes that notifications provide a North Star for the evolution of digital experiences. Digital business professionals' commitment to notifications now will pull firms forward in their...
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Webinar Mobile Notifications: Just Getting Started (Beginner)
August 19, 2019 | Julie A. AskDigital and mobile experiences are evolving, and mobile is leading customer expectations. Forrester believes that future digital or mobile experiences will assemble content or services dynamically,...
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Webinar Hot Or Not: The Top Retail Initiatives For 2019
July 10, 2019 | Brendan Witcher, Claudia TajimaFor brands to succeed in the dynamic and constantly evolving world of commerce, they must meet rapidly rising customer expectations with exceptional, relevant, and value-oriented...
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Webinar Retailers And Brands Must Value Sustainability
Consumers increasingly include environmental and ethical values in their decisions to buy from brands and retailers. During this webinar, we share how consumer attitudes are changing and what...
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Webinar Build Your Healthcare IoT Platform
May 30, 2019 | Jeff BeckerHealthcare organizations are under immense pressure to improve clinical outcomes and reduce the cost of care. Healthcare internet of things (IoT) networks are driving massive cost savings for...
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Webinar Online Retail In Southeast Asia, 2018 To 2023
Southeast Asia — Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam — has 272 million online adults, of whom about 144 million bought online in 2018. The region is...
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Webinar Banks Must Personalize Or Perish
Personalized recommendations and offers are becoming commonplace. Customers expect personalization in all facets of their life and from all firms they interact with. But banks are getting it...
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Webinar Digital Transformation Snakes And Ladders
February 26, 2019 | Nigel FenwickDigital business transformation is hard. Many efforts fail to deliver. Yet firms will invest billions of dollars into business transformations around the world in 2019. Are there tactics you...
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Webinar Six Tenets Of A World-Class Product Information Management Strategy
February 13, 2019 | Bruce EppingerGrowing revenue and attracting customers require a great customer experience. Product content has emerged as the cost-effective driver of customer experience. Organizations struggle to deliver...
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Webinar What's Going On With Mobile Shopping
February 5, 2019 | Sucharita KodaliVice President and Principal Analyst Sucharita Kodali walks attendees through the future of mobile commerce. The webinar explores the current state of mobile commerce, best practices for...