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Webinar Why Paying Employees For Delivering Good CX Is A Bad Idea
September 11, 2018 | Maxie Schmidt-Subramanian, Samuel SternMonetary incentives for good CX delivery backfire. They create bad CX and bad employee experiences. In this webinar, Maxie and Sam explain — and bust — the five myths that lead...
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Webinar The Future Of CX Measurement
February 6, 2018 | Maxie Schmidt-SubramanianThree trends are disrupting how you can measure customer experience. These trends make it imperative for companies to innovate — or face the certainty that even their advanced CX measurement...