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The Digital Operations Platforms Playbook For 2020

Drive Your Adaptive Enterprise With SaaS

Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's digital operations platforms (DOP)...

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  • Webinar Forrester's Top 15 Trends For Customer Service In 2012

    May 17, 2012 | Kate Leggett

    Organizations of all types strive to differentiate themselves through delivering an outstanding customer experience. Customers know what good service is and demand it from each interaction they...

  • Webinar ERP's Evolving Landscape: Implications For IT Apps Professionals

    June 9, 2009 | Paul D. Hamerman, R "Ray" Wang

    As maintenance revenue sustains ERP vendors through the recession, the market is poised for recovery and evolution. Four key forces of change will impact ERP during the next five years, including...

  • Webinar The ROI Of CRM App Upgrades: Is 2009 The Right Time To Make The Move?

    April 15, 2009 | William Band

    With vendors like Oracle and SAP touting new releases of their CRM products, some businesses running older versions of CRM apps are mulling over taking the upgrade plunge. But in a down economy,...

  • Webinar How To Use Forrester CRM Data And Tool Kits To Thrive In Tough Times

    February 25, 2009 | William Band

    Although the economy has taken a nosedive, the underlying trends driving the need for effective and efficient customer management processes have not disappeared. In fact, the need for companies to...

  • Webinar Achieving A Perfect Order To Combat The Evil Forces Of A Recession

    February 19, 2009 | R "Ray" Wang

    Declining sales, shrinking operating margins, and labor force reductions, drive Business Process & Applications professionals to streamline core business processes such as opportunity to cash. ...

  • Webinar The Forrester Wave™: Business Process Analysis, EA Tools, And IT Planning, Q1 2009

    February 9, 2009 | Henry Peyret

    With this third generation, the enterprise architecture tools products are morphing into EA management tools. They help an increasing number of EA stakeholders to collect the right artifacts and...

  • Webinar Living With Risk: Spreadsheets In The Enterprise

    February 6, 2009 | Scott Tiazkun

    The reports on the death of the spreadsheet have been greatly exaggerated. Indeed, spreadsheets remain the tool of choice for many finance functions and for many personnel in various lines of...

  • Webinar Should Your Email Live In The Cloud? A Comparative Cost Analysis

    January 28, 2009 | Ted Schadler, Christopher Voce

    Cloud-based collaboration services have come of age. Microsoft's entry into the market for hosted Exchange and SharePoint, IBM's announcement of cloud-based Lotus Notes and Bluehouse, and Google's...

  • Webinar HR Analytics Become A Must

    January 9, 2009 | Zach Thomas

    Human resources (HR) departments are viewed as service centers providing critical but non-strategic services to the business. In a turbulent economy where workforce reductions are contemplated...

  • Webinar Why Enterprise Feedback Management (EFM) Is Finally Taking Off, And What It Means For Market Researchers

    December 18, 2008 | Brad Bortner

    For several years, prognosticators have been claiming that the centralization of all customer-facing information gathering into a system that is fully integrated into CRM systems was the next big...

  • Webinar Bridging The Embedded Software Development Gap

    December 16, 2008 | Roy C. Wildeman

    To compete on innovation and deliver high-end functionality, manufacturers are embedding more and more software into their products — and finding that software bugs and compatibility failures...

  • Webinar The Forrester Wave™ Customer Service Software Solutions, Q4 2008: How To Choose The Right Customer Service Solution In Poor And Turbulent Economic Times

    December 12, 2008 | Natalie L. Petouhoff, Ph.D.

    In this economic downturn, we are often asked if executives should halt spending on customer service. The answer is unequivocally, no. There is nothing more important than retaining the customers...

  • Webinar Voice Of The Customer Best Practices

    December 9, 2008 | Bruce D. Temkin

    A cornerstone to great customer experience is tailoring your activities to the needs and desires of target customers. But how do you know what they need and desire? By developing repeatable...

  • Webinar When SOA Worlds Collide — Where Your SOA Strategy Meets Your Vendors'

    December 3, 2008 | Larry Fulton

    Your SOA strategy encompasses your organization's vision for SOA; the processes and tools you use to govern, build, and deploy services; and even the way you define your business processes.You will...

  • Webinar How Enterprises Source Innovation From Crowds

    December 3, 2008 | Chris Townsend

    As enterprises continue to seek new sources of innovation beyond the company walls, crowdsourcing has grown steadily in popularity. Nonetheless, the practice of sourcing innovation from crowds is...

  • Webinar Customer Experience Trends To Watch

    November 18, 2008 | Megan Burns

    As consumer expectations change, technology advances, and companies pay more attention to customer experience, the standards for a great customer experience are only going to get higher. This...

  • Webinar Seven Recession-Proof Packaged Apps Strategies

    November 17, 2008 | Paul D. Hamerman, R "Ray" Wang

    As the global economy enters into a recession, enterprises must not only respond to this change but also anticipate and prioritize investment strategies in packaged apps. Forresters analysts...

  • Webinar Best And Worst Of Phone Self-Service Design, 2008

    November 13, 2008 | Adele Sage

    Forrester applied its IVR Review methodology to the phone self-service experiences at 16 firms — four each of the largest airlines, banks, department stores, and MP3 player manufacturers....

  • Webinar The Forrester Wave™: Enterprise CRM Suites, Q3 2008

    November 5, 2008 | William Band

    CRM applications are business software that enable customer-facing business processes such as lead generation and cross-sell (marketing), opportunity management, forecasting and quoting (sales),...

  • Webinar Preview: Business Data Services Software Survey 2008

    October 31, 2008 | Merv Adrian

    This year's BDS Software Survey will once again ask buyers in enterprises and SMBs about their plans and purchase intentions for the year ahead. With an uncertain economy and substantial changes in...

  • Webinar Forrester's SaaS Maturity Model

    October 20, 2008 | Stefan Ried, Ph.D.

    This teleconference is targeting vendor strategy professionals who are considering moving in a software-as-a-service (SaaS) delivery of their products and applications. It clarifies technical terms...

  • Webinar How To Select The Right Customer Hub/CDI Solution

    October 8, 2008 | R "Ray" Wang

    Customer hubs provide the information supply chain tools that deliver on the failed promises of customer relationship management (CRM). In this third evaluation of the customer hub/customer data...

  • Webinar Improve Strategic HCM Processes And Technologies

    October 1, 2008 | Zach Thomas

    It's no secret that people are the most expensive and important asset for firms, but many firms struggle with the processes and technologies to manage this asset. The Forrester Best Practices...

  • Webinar Enabling Key Business Processes Through ECM

    September 5, 2008 | Sheri McLeish, Craig Le Clair

    Putting your ECM system to work to enable business processes ignites operations across industries. From HR onboarding, medical records, and AP invoice management to contract and medical records...

  • Webinar How Tech Vendors Can Help Indian Firms Innovate

    September 5, 2008 | Navi Radjou

    India is rapidly evolving from an exporter of tech innovation to a consumer of tech innovation. With an economy growing at 7.5%, Indian companies are eager to transform their products, services,...

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