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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Webinar Build Brand With Your Site's Visual Design

    May 28, 2009 | Ron Rogowski

    A Web site's visual design is an important component of reinforcing a brand's image. But the right visual design can do more than reinforce a brand; it can help build brand equity by providing...

  • Webinar Customer Experience Trends To Watch

    November 18, 2008 | Megan Burns

    As consumer expectations change, technology advances, and companies pay more attention to customer experience, the standards for a great customer experience are only going to get higher. This...

  • Webinar Best And Worst Of Phone Self-Service Design, 2008

    November 13, 2008 | Adele Sage

    Forrester applied its IVR Review methodology to the phone self-service experiences at 16 firms — four each of the largest airlines, banks, department stores, and MP3 player manufacturers....

  • Webinar Best And Worst Of UK Site Design, 2008

    October 1, 2008 | Marta Baigorri

    How good is the overall customer experience offered by top firms' Web site today? To find out, Forrester applied its Web Site Review methodology to the site experiences of 12 firms across four...

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