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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Webinar Customer Experience Trends To Watch

    November 18, 2008 | Megan Burns

    As consumer expectations change, technology advances, and companies pay more attention to customer experience, the standards for a great customer experience are only going to get higher. This...

  • Webinar Best And Worst Of UK Site Design, 2008

    October 1, 2008 | Marta Baigorri

    How good is the overall customer experience offered by top firms' Web site today? To find out, Forrester applied its Web Site Review methodology to the site experiences of 12 firms across four...

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