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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Forum Data Strategy & Insights

    Learn best practices for running an insights-driven business and building a forward-leaning data strategy
    December 1, 2020 | Austin | Brandon Purcell, Noel Yuhanna, Boris Evelson

    Are you ready to turn your organization into an insights-driven enterprise? Join more than 20 Forrester analysts, industry speakers, and over 650 data and analytics practitioners for two days at...

  • Forum Technology & Innovation

    learn best practices for driving innovation across your enterprise.
    November 3, 2020 | Chicago | Liz Herbert, Matthew Guarini, Brian Hopkins

    In today’s innovation-driven business environment, technology leaders have a unique opportunity to move beyond the traditional back-office IT function and become the catalysts of business...

  • Forum Security & Risk

    Learn best practices for data security and cybersecurity risk management.
    September 22, 2020 | Washington, D.C. | Laura Koetzle, Stephanie Balaouras, Heidi Shey

    As attackers get more sophisticated and new technologies emerge, the strategies to protect your organization’s valuable data must also evolve. Attend Security & Risk 2020 to learn about...

  • Forum CX Singapore

    Supercharge Your CX Practice In One Day
    September 3, 2020 | Singapore | Frederic Giron

    CX Singapore 2020 is a one-day intensive event that will arm you with the tools and inspiration necessary to take your customer experience practice to the next level. Join us on September 3, 2020...

  • Forum CX North America

    Cutting-edge, interactive CX programming
    June 16, 2020 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

    Join 50 Forrester analysts and 1,500 CX industry leaders at CX North America for three days of innovative customer experience thought, tech, and strategy.

  • Forum CX North America

    Cutting-edge, interactive CX programming
    June 16, 2020 | New York City | Andrew Hogan

    Join 50 Forrester analysts and 1,500 CX industry leaders at CX North America for three days of innovative customer experience thought, tech, and strategy.

  • Webinar Your Recipe For A Tasty Content Experience

    Thursday, June 11, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Nick Barber

    Selecting, deploying, and driving adoption of your digital asset management (DAM) system is like baking a cake; you need heaps of business case, generous amounts of metadata and taxonomy, and a bit...

  • Forum Technology & Innovation EMEA

    Learn how you can become an engine of innovation at your organization.
    June 4, 2020 | London | Pascal Matzke

    As a technology leader, you have a unique opportunity in the year ahead. You can expand your role from manager of internal technology to your organization’s innovation leader. Are you ready...

  • Webinar 5G In Retail

    Thursday, May 28, 2020, 5:00 a.m.-5:40 a.m. Eastern time (10:00-10:40 GMT) | Dan Bieler, Xiaofeng Wang

    The retail sector is going through a dramatic transformation. Rather than just selling products, leading retailers are expected to deliver services and experiences. Interactive and ongoing customer...

  • Forum Technology & Innovation APAC

    Learn how to become the catalyst of innovation in your enterprise.
    May 26, 2020 | Mumbai | Amit Bhatia, Frederic Giron, Leslie Joseph

    In 2020, technology leaders in the innovation-driven Asia-Pacific region have a chance to rise above the day-to-day management of IT systems and become a true catalyst of business...

  • Webinar Learn Which Key Technologies To Adopt With Forrester’s Smart Manufacturing Tech Tide™

    Wednesday, May 20, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Paul Miller

    Smart manufacturing is increasingly critical to manufacturers’ ability to win, serve, and retain customers. To accelerate their performance in smart manufacturing, companies are evaluating...

  • Webinar Find Your Right Fit In An SAP Transformation Services Partner

    Using The Forrester Wave™
    Wednesday, May 20, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Liz Herbert, Amanda LeClair

    SAP services partners are evolving as quickly as the SAP app portfolio. Fresh off our 2020 Forrester Wave evaluation of SAP services partners, Liz Herbert and Amanda LeClair share the top trends in...

  • Webinar Use Adaptive Intelligence To Power Next-Generation Customer Insights

    Tuesday, May 19, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | James Staten, Fatemeh Khatibloo

    Far too often, enterprises base their roadmaps, innovations, and business agility purely on insights gleaned from the data available within their four walls. To win in this era of hyperadoption,...

  • Webinar The Future Of Services, Chapter 1: Disruption Comes To The Services Industry

    Wednesday, May 13, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Ted Schadler

    Technology is both the means and the mandate to transform businesses and the providers that serve them. Even in challenging times, technology escalates a company’s demands for tech-driven...

  • Webinar Today, 5G And Edge Computing Are Advancing IoT Value

    Tuesday, May 12, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Michele Pelino, James Staten

    Here in 2020, we have arrived at a time when two fantastic technology advancements are dramatically improving real-time, onsite insights about what is going on in your company’s endpoints....

  • Webinar Invest In Customers' Financial Well-Being To Create Value And Drive Growth

    Thursday, May 7, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Aurelie L'Hostis

    Financial services providers are under high pressure to redefine their sense of purpose, as their interests no longer align with those of the customers they serve. Firms should pursue a value-based...

  • Webinar Why CX? Proof That Investing In Experience Improves Revenue, Costs, And Risk

    Wednesday, May 6, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Judy Weader, Maxie Schmidt-Subramanian

    Customer experience (CX) leaders are struggling to keep executive attention — and their own jobs — because they’re failing to make a case that resonates with their leadership....

  • Forum CX Sydney

    The Time Is Now: Lead With Experience
    April 30, 2020 | Virtual Event | Michael Barnes

    CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...

  • Webinar Understanding Ecosystems And The Trifurcating Partner Channel

    Wednesday, April 29, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Jay McBain

    We are in the middle of a major transformation of how companies go to market — in fact, 76% of business leaders agree that current business models will be unrecognizable in the next five...

  • Webinar Data Virtualization Or Data Fabric: Which Is Right For You?

    Wednesday, April 29, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Noel Yuhanna, Gene Leganza

    Today, organizations are investing in self-service and real-time data integration architectures to support trusted and timely insights. Many are leveraging data virtualization or data fabric...

  • Webinar Future-Proof Your Workforce Strategy With Adaptive Talent Management

    Get Started Delivering The Future Of Work Today
    Tuesday, April 28, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Mark Brandau

    Yesterday’s approaches to talent management do not support the future of work and customer-obsessed strategies. A new approach that focuses on talent adaptivity is required to effectively...

  • Webinar Benchmark Your Supply Chain And Digitally Disrupt Your Market

    Tuesday, April 28, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | George Lawrie

    To stay ahead of restless and demanding customers, application development and delivery professionals must commit to digital supply chain transformation. With the prospect of major disruption to...

  • Webinar Rethink Your EA Discipline: Analyze The Data From The Most Recent EA Survey

    Monday, April 27, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Gordon Barnett

    Enterprise architecture (EA) leaders are becoming strategic enablers by positioning their discipline where it adds value, building the right architectural capabilities, and delivering EA services...

  • Webinar The Future Of SAP II: Digging Deeper On S/4 HANA And C/4 HANA Decisions

    Friday, April 24, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Liz Herbert, George Lawrie, Kate Leggett

    This is the second of a two-part series on the future of SAP and what it means for customers. In this part, we dig deeper on S/4 HANA, the S/4 HANA business case, S/4 HANA decisions, and the...

  • Webinar Crawl, Walk, Run Your Way To Omnichannel Advertising Acumen

    Thursday, April 23, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Joanna O'Connell, Jim Nail

    Advertising efforts born out of a disconnected multichannel approach are coming at the cost of business performance and consumer experience alike. Omnichannel advertising, however, is not a...

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