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  • For Customer Experience Professionals

    Forum

    Forum CX Singapore 2018

    Forum For CX Leaders Focused On Digital Customer Experience Solutions
    August 29, 2018

  • For Customer Experience Professionals

    Forum

    Forum CXNYC 2018

    Forum For Customer Experience Leaders
    June 19, 2018

  • For eBusiness & Channel Strategy Professionals

    Forum

    Forum Digital Transformation Europe 2018

    Forrester's Forum For Technology Management And Digital Business Leaders
    June 14, 2018

  • For eBusiness & Channel Strategy Professionals

    Forum

    Forum Digital Transformation India 2018

    Forum For Technology Management And Digital Business Leaders
    May 29, 2018

  • For Customer Experience Professionals

    Forum

    Forum CX Sydney 2018

    Forum For CX Leaders Focused On Digital Customer Experience Solutions
    May 10, 2018

  • For eBusiness & Channel Strategy Professionals

    Forum

    Forum Digital Transformation 2018

    Forum For Technology Management And Digital Business Leaders
    May 8, 2018

  • For B2C Marketing Professionals

    Forum

    Forum Consumer Marketing 2018

    Forum For B2C Marketing Leaders
    April 5, 2018

  • For Customer Experience Professionals

    Webinar

    Webinar The Future Of CX Measurement

    Tuesday, February 6, 2018, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Maxie Schmidt-Subramanian

    Three trends are disrupting how you can measure customer experience. These trends make it imperative for companies to innovate — or face the certainty that even their advanced CX measurement...

  • For B2C Marketing Professionals

    Webinar

    Webinar Values-Based Consumers, Part 3: Forrester Futurology

    Tuesday, January 23, 2018, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Michael Facemire, Anjali Lai, Henry Peyret

    This roundtable discussion will examine how values-driven consumers will change their behaviors and what it means for companies and institutions in the future. Key takeaways: The way that...

  • For eBusiness & Channel Strategy Professionals

    Webinar

    Webinar Lessons In Leading Digital Transformation In Financial Services

    Thursday, January 18, 2018, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Oliwia Berdak, Aurelie L'Hostis

    Digital business transformation is neither cheap nor easy. Banking and insurance executives often feel daunted by a multiyear program with a multimillion-dollar price tag. To help executives make...

  • For CIO Professionals

    Webinar

    Webinar Predictions 2018: Digital Will Disrupt Siloed Healthcare Ecosystems

    Wednesday, January 17, 2018, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Kate McCarthy

    Digital transformation is paramount for healthcare organizations. Payers and providers face unprecedented regulatory uncertainty and increasing customer expectations. This webinar highlights...

  • For Security & Risk Professionals

    Webinar

    Webinar The Top Cybersecurity Threats In 2018

    Tuesday, January 16, 2018, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Josh Zelonis

    Join Forrester Senior Analyst Josh Zelonis as he explores cybersecurity attack trends and the impact they will have on your business in 2018 and beyond. Key takeaways: Learn why vulnerability...

  • For CIO Professionals

    Webinar

    Webinar Stop Talking About Data, And Start Doing Insights-Driven

    Tuesday, January 9, 2018, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Brian Hopkins, James McCormick

    A new kind of company — we call them insights-driven businesses — has formed. These customer-obsessed firms systematically harness insights across their organization and implement them in software...

  • For Customer Insights Professionals

    Webinar

    Webinar Use Storytelling To Drive More Actions From Data And Insights

    Tuesday, December 19, 2017, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Cinny Little

    Firms have advanced rapidly in democratizing data and getting a full view of the customer. But there’s a big problem: These advances are not turning into parallel growth in taking more...

  • For CIO Professionals

    Webinar

    Webinar Innovation Trends For 2018: Where Should You Focus Your Innovation Spend?

    Monday, December 18, 2017, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Dan Bieler, Bobby Cameron

    Innovation point/counterpoint: Where should you focus your innovation spend for 2018 — on updating your innovation practice or on emerging technologies? Join us for this spirited...

  • For Infrastructure & Operations Professionals

    Webinar

    Webinar Predictions 2018: Cloud Accelerates Enterprise Transformation Everywhere

    Thursday, December 14, 2017, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Dave Bartoletti, Lauren E. Nelson

    It’s already that time of year again: pumpkin spice and predictions for the new year! Forrester’s cloud computing team has been busy gathering, analyzing, and prioritizing our...

  • For eBusiness & Channel Strategy Professionals

    Webinar

    Webinar Best Practices From Industry Wave™: Retail Mobile Web

    Thursday, December 14, 2017, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Brendan Miller, Jennifer Wise

    For most retailers, mobile web is now their most visited digital channel, while it continues to be their worst converting. Brendan Miller's and Jennifer Wise's Industry Wave report benchmarks...

  • For Customer Experience Professionals

    Workshop

    Workshop Take Your Journey Mapping To A New Level

    A Workshop For Customer Experience Professionals
    December 14, 2017 | TJ Keitt

    As companies increasingly recognize the value of customer journey maps and get business value out of them, leaders naturally ask how they can apply these powerful tools more broadly. This...

  • For Application Development & Delivery Professionals

    Webinar

    Webinar Predictions 2018: Mobile Evolves Into The Digital Experience Conductor

    Wednesday, December 13, 2017, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Michael Facemire, Julie A. Ask, Thomas Husson

    2018 is the year that mobile becomes core to the digital ecosystem. Devices are evolving to seamlessly work together. Tooling is following that evolution, allowing developers to build for these...

  • For Customer Experience Professionals

    Workshop

    Workshop Journey Map Like A Pro

    A Workshop For Customer Experience Professionals
    December 13, 2017 | Kelly Price

    As companies look to improve customer experience (CX), they seek out tools that will help them understand customer interactions with the business. Enter customer journey maps — essential...

  • For Customer Experience Professionals

    Workshop

    Workshop Journey Map Like A Pro

    A Workshop For Customer Experience Professionals
    December 13, 2017 | Joana van den Brink-Quintanilha

    As companies look to improve customer experience (CX), they seek out tools that will help them understand customer interactions with the business. Enter customer journey maps — essential...

  • For Security & Risk Professionals

    Report

    Report The Forrester Tech Tide™: Identity And Access Management, Q4 2017

    Road Map: The Identity And Access Management Playbook
    December 12, 2017 | Andras Cser, Merritt Maxim

    Identity and access management (IAM) is critical to protecting customers from identify theft and privacy abuses, limiting the potential for and impact of a cyberattack, and streamlining numerous...

  • Charts & Figures

    Charts & Figures Tech Tide™: Identity And Access Management, Q4 2017

    Road Map: The Identity And Access Management Playbook
    December 12, 2017 | Andras Cser, Merritt Maxim

  • Charts & Figures

    Charts & Figures Invest: Customer Identity And Access Management

    Road Map: The Identity And Access Management Playbook
    December 12, 2017 | Andras Cser, Merritt Maxim

  • Charts & Figures

    Charts & Figures Divest: Enterprise Password Management

    Road Map: The Identity And Access Management Playbook
    December 12, 2017 | Andras Cser, Merritt Maxim

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