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  • For Security & Risk Professionals

    Report

    Report TechRadar™: Endpoint Security, Q1 2017

    Consolidation Will Lead To A Less Fragmented Market
    January 27, 2017 | Chris Sherman

    Security professionals face a fragmented market when selecting enterprise endpoint security tools; current and emerging technologies each offer benefits and challenges, a different employee...

  • Report

    Report How Kelly Services Implemented Onboarding To Retain Quality Workers

    October 22, 2009 | Claire Schooley

    Kelly Services did not have a formal onboarding program. New hires spent a few hours hearing about the company, its policies and procedures, and then learned on the job — some succeeded,...

  • For Security & Risk Professionals

    Report

    Report Unmasking Consumer Privacy Tools

    Uses, Benefits, And Implications For S&R Pros
    September 5, 2014 | Heidi Shey

    Consumerization is alive and well, and today's engaged tech-savvy employees will bring in tools and services of their choosing to help them do their jobs better and more efficiently. This includes...

  • For Security & Risk Professionals

    Report

    Report Industry Spotlight: US Healthcare Security Budgets And Priorities, Q4 2015 To Q3 2016

    Healthcare Technology Innovation Continues To Outpace Security
    February 2, 2016 | Chris Sherman, Stephanie Balaouras

    IT security teams within US healthcare providers historically have had much smaller budgets than in other industries. As a result, they have struggled to implement advanced security capabilities...

  • For B2B Marketing Professionals

    Report

    Report What B2B Tech Customers Expect From Your Channel Partners

    Bolster Channel Partners' Productivity By Mapping Them To Customer Demand
    November 24, 2009 | Tim Harmon

    Tech vendors tend to develop channel ecosystems that reflect their product and domain competencies, i.e., from the vendor's perspective, not the customer's. But customers are maturing in terms of...

  • For Customer Insights Professionals

    Report

    Report Forrester Research World Mobile And Smartphone Adoption Forecast, 2015 To 2020 (Global)

    ForecastView Spreadsheet
    September 24, 2015 | Satish Meena

    The number of smartphone subscribers surpassed feature phone subscribers in 2014, and by 2020, we expect over 85% of total mobile handset subscribers to use smartphones as primary phones. With the...

  • For B2B Marketing Professionals

    Report

    Report B2B Sales Force Digital Transformation: Three Global Leaders Share Best Practices

    Fuel Your Evolution With An Innovation Mindset
    July 26, 2017 | Mary Shea, Jacob Milender

    B2B marketing and sales leaders must transform their sales forces to keep pace with digitally oriented buyers. By gleaning best practices from three global digital sales leaders at Cisco Systems,...

  • For Application Development & Delivery Professionals

    Report

    Report Solution Overview: Internet/Multichannel Banking Platforms

    May 18, 2010 | Jost Hoppermann

    Forrester surveyed a total of 16 vendors offering a variety of different Internet/multichannel banking solutions. The overall outcome? Many of the solutions enable multichannel business processes...

  • For Infrastructure & Operations Professionals

    Report

    Report The Enterprise Mobility Outlook For Asia Pacific In 2014

    How I&O Pros Can Best Support Enterprise Mobility And Prepare Their Firms For Disruption
    January 23, 2014 | Katyayan Gupta

    Mobile device adoption at Asia Pacific (AP) organizations will grow in 2014, driven by a large young online population, declining hardware prices, and the increasing affordability of wireless...

  • For B2B Marketing Professionals

    Report

    Report B2B Marketers Dip A Toe Into Emerging Tactics

    Further Adoption Hinges On Evidence Of Customer Use And Peer Success
    July 19, 2007 | Laura Ramos

    Business-to-business (B2B) marketers are using interactive tactics to chart new, unfamiliar waters. They are beginning to see how interactive marketing lets them target buyers more precisely,...

  • For Security & Risk Professionals

    Report

    Report Lessons Learned From The World's Biggest Customer Data Breaches And Privacy Incidents, 2015

    December 2, 2015 | Stephanie Balaouras, Heidi Shey

    Breaking news of a massive customer breach dominates headlines for days. However, months and even years later, affected customers still struggle with the aftermath and firms are still absorbing the...

  • For Application Development & Delivery Professionals

    Report

    Report An Effective HR Organization Aligns With Business And IT Strategies

    October 8, 2013 | Claire Schooley

    The human resources (HR) department must work jointly with enterprise leaders, including business and IT professionals, to build a workforce that can implement the firm's strategy. This requires...

  • For Security & Risk Professionals

    Report

    Report Security Leaders, Earn Your Seat At The Table

    CISOs Must Be On The Board Agenda Or Risk Being Sidelined
    April 29, 2015 | Martin Whitworth

    If CISOs want to be taken seriously as senior business executives, they must be prepared to engage with board members. This means effectively communicating on matters concerning information and...

  • For CIO Professionals

    Report

    Report Local Software-As-A-Service ISVs And SIs In Asia Pacific

    March 27, 2008 | Dane Anderson

    This report provides vendor strategists with a comprehensive overview of the leading local SaaS providers and independent software vendors (ISVs) in the Asia Pacific region (excluding Japan)....

  • For Application Development & Delivery Professionals

    Report

    Report Trends In Data Quality

    October 23, 2009 | Rob Karel

    This set of data charts will examine key trends in data quality gleaned from Forrester's August 2009 Global Master Data Management/Data Quality Online Survey.

  • For B2B Marketing Professionals

    Report

    Report Tune Your Sales Force To Enable Perfect Pitch

    It's Time To Redesign Your Selling Systems To Succeed With The Modern B2B Buyer
    May 13, 2016 | Mary Shea, Shanta Samlal-Fadelle

    Forrester expects the B2B sales force in the US to contract by 1 million by 2020. As buyers engage more via digital channels, sales leaders need to both grow their business and make it more...

  • For B2C Marketing Professionals

    Report

    Report Forecast Overview For The eBusiness, Channel & Product Management Professional

    September 5, 2007 | Michelle de Lussanet

    This Forecast Overview organizes Forrester's vast body of forecasts relevant to professionals in eBusiness, Channel & Product Management. This document lists all the existing relevant US and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Learn To Innovate From Digital Transformation Leaders

    Digital Innovators At Forrester's Digital Transformation Forum 2017 Apply The New Rules Of Digital Business
    June 22, 2017 | Amanda LeClair, Danielle Jessee

    Digital transformation means business transformation. Forrester's Digital Transformation Forum 2017 brought digital business leaders to the main stage to share their unique journeys to and through...

  • For Application Development & Delivery Professionals

    Report

    Report Global Banking Platform Deals 2009

    2009 Was Not The Best Of All Times
    May 28, 2010 | Jost Hoppermann

    Forrester surveyed 17 vendors of globally deployed banking platforms on their 2009 deals. Considering participants of both the 2008 and 2009 surveys, deal volume shrunk by 18% from 2008 to 2009....

  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Privileged Identity Management, Q1 2014

    The Nine Providers That Matter Most And How They Stack Up
    February 3, 2014 | Andras Cser

    The privileged identity management (PIM) market has matured significantly during the past three years, and it continues to play a significant role in protecting an organization's data and in...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Network-Based IVR/Voice Portals, Q2 2009

    Tellme And Nuance Are Leaders, With Verizon And Voxeo Close Behind As Strong Performers
    June 15, 2009 | Elizabeth Herrell

    In Forrester's 53-criteria evaluation of network services providers for IVR/voice portal (VP) vendors, we found that Tellme and Nuance lead the pack with their all-inclusive platform support for...

  • For Customer Insights Professionals

    Report

    Report All Show, Little Go: Cities Must Link Insights To Action

    True Systems Of Insight Help Transform Insights Into Actions
    December 13, 2016 | Jennifer Belissent, Ph.D.

    Last week in Barcelona, Smart City Expo and World Congress (SCEWC) showcased the latest in technology-based management of dynamic urban environments and their populations. In its sixth year, 568...

  • For B2B Marketing Professionals

    Report

    Report Make Competitive Intelligence Sales-Ready Using Forrester's Customer Conversation Framework

    Engineering Valuable Content For Sales Enablement Success
    December 17, 2010 | Dean Davison

    Competitive and market intelligence (CMI) leaders and their teams currently structure the bulk of CMI content around a product point of view, forcing sales teams to figure out how and when to build...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Forrester Data: Mobile And Tablet Commerce Forecast, 2016 To 2021 (US)

    ForecastView Spreadsheet
    October 7, 2016 | Susan Wu

    2015 was a pivotal year for mobile commerce in the US. Smartphones are clearly driving the growth, while tablets are stagnating. Roughly 85% of the American online population owns a smartphone, and...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Green Answers For Sourcing Executives

    IT Forum EMEA Catchup
    August 30, 2007 | Euan Davis

    A panel discussion at Forrester's IT Forum EMEA revealed just how far green issues have risen up the corporate agenda and how much sourcing professionals need to do to keep abreast of these...

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