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  • Internet of Things (IoT)

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  • For Customer Experience Professionals

    Report

    Report Case Study: Design Thinking Drives Innovation With Drop, A Connected Kitchen Product

    October 14, 2014 | Allegra Burnette

    Drop is a new iPad-connected kitchen scale that seeks to reduce bakers' anxiety and enhance the social experience of making food. To accomplish this goal, the team at Drop followed a...

  • For Security & Risk Professionals

    Report

    Report Healthcare's IoT Dilemma: Connected Medical Devices

    Separating Fact From Fiction: The Real Risks Connected Medical Devices Pose
    May 20, 2016 | Chris Sherman

    The healthcare industry is coming off its worst year for data breaches, leaving patients and consumers wondering just how healthcare delivery organizations (HDOs) plan to turn things around....

  • For Security & Risk Professionals

    Report

    Report Secure IoT As It Advances Through Maturity Phases

    Predict And Prevent Attacks Targeting The Internet Of Things
    January 7, 2016 | Tyler Shields, Michele Pelino

    The Internet of Things is not a future trend; it is here today, and the risk of attack is real. IoT exploits are reported occurring with increasing frequency, creating a state of concern for...

  • For CIO Professionals

    Report

    Report Creating IoT-Enabled Products — The Two Major Vendor Partnership Options

    Customers Must Choose From A Diverse And Fragmented Set Of Vendors That Help With Building Connected Products
    March 17, 2017 | Frank E. Gillett

    Product CTOs working with CIOs to add the internet-of-things (IoT) to their products quickly learn that doing so involves more than adding in sensors. They face four major challenges that unfold as...

  • For CIO Professionals

    Report

    Report The Top Emerging Technologies To Watch: 2017 To 2021

    Fifteen Technologies Will Help Your Business Become Customer-Obsessed
    September 12, 2016 | Brian Hopkins, Adam Silverman

    A new crop of emerging technology stands poised to unleash another cycle of raised consumer expectations, changing behaviors, and disruption. The stakes for CIOs are high — a wrong investment could...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Digital Platform Engineering Services, Q2 2016

    The Seven Vendors That Matter Most And How They Stack Up
    April 22, 2016 | Nate Fleming, John McCarthy

    In our 15-criteria evaluation of digital platform engineering services (DPES) firms, we identified seven vendors making inroads in this emerging business technology services market — EPAM Systems,...

  • For Infrastructure & Operations Professionals

    Report

    Report Top Technologies For The Infrastructure & Operations BT Agenda

    February 4, 2015 | Laura Koetzle, Glenn O'Donnell

    Your company's only route to sustainable competitive advantage is to deliver a superior customer experience. Because your customers, channels, competitors, and coveted talent are digital, your...

  • For B2C Marketing Professionals

    Report

    Report The Top Emerging Technologies For B2C Marketers

    Eleven Technologies To Future-Proof Your Customer-Obsessed Marketing Strategy
    April 6, 2017 | Joe Stanhope, Mary Pilecki

    New technologies are always emerging in response to customers' demands, marketers' needs, or just an urge to redefine experiences. To help B2C marketers focus their long-term technology investment...

  • For CIO Professionals

    Report

    Report Predictions 2015: Software Platforms Drive Internet-Of-Things Adoption

    How The Connected World Will Advance
    November 13, 2014 | Frank E. Gillett, John McCarthy

    The Internet of Things (IoT) has gotten huge visibility as firms like Cisco Systems and General Electric (GE) promote the size of the market and number of connected devices and IBM talks about...

  • For Security & Risk Professionals

    Report

    Report Quick Take: Poor Planning, Not An IoT Botnet, Disrupted The Internet

    Dyn Outage Underscores The Need To Plan For Failure
    October 24, 2016 | Jeff Pollard, Joseph Blankenship

    On October 21, internet users went through a real exercise in one way the internet could die. Critical infrastructure exists on the internet as well as in the real world, and this attack crippled...

  • For CIO Professionals

    Report

    Report The Top Emerging Technologies Through 2020 — The CIO Perspective

    CIOs Need To Make Emerging Technologies Part Of Their BT Agenda
    October 31, 2014 | Frank E. Gillett, Brian Hopkins

    In today's competitive environment, investing in business technologies is central to companies' ability to win, serve, and retain customers. Companies that create and lead in new disruptive...

  • For Infrastructure & Operations Professionals

    Report

    Report IoT Smart Building Solutions Transform The Workplace

    Look Beyond Efficiency And Use The IoT To Boost Worker Experience And Productivity
    August 4, 2016 | Michele Pelino, Andrew Hewitt

    As firms embark on digital transformations in search of business growth, many are looking at internet-of-things (IoT)-enabled solutions for building management. While some may associate initial...

  • For CIO Professionals

    Report

    Report The Digital Agenda Comes To B2B Industries

    Firms In Traditional Manufacturing Finally Arrive In The Age Of The Customer
    November 23, 2015 | John McCarthy

    The digital-led wave of change that has swept over the B2C markets for the past five years is now making its presence felt in the B2B sectors of the global economy. Rising client expectations are...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Bringing Interoperability To The Internet Of Things

    Experiment Now, Standardize Later
    July 24, 2014 | Rowan Curran

    The buzz around the Internet of Things (IoT) is at fever pitch across the tech community. Many companies that are not traditionally involved in the world of sensors and machine-to-machine (M2M)...

  • For Security & Risk Professionals

    Report

    Report An S&R Pro's Guide To IoT Security

    How The Internet Of Things Will Shatter Traditional Enterprise Security
    August 14, 2015 | Tyler Shields, Michele Pelino

    The Internet of Things (IoT), or what Forrester refers to as the connected world, combines technologies that enable devices, objects, and infrastructure to interact with monitoring, analytics, and...

  • For CIO Professionals

    Report

    Report CIOs And CTOs Will Turn To Services Firms For Help With IoT And Smart Products

    The Business Case, Integration, And Transformation Hurdles Will Challenge Firms' Current Skills And Force Them To Leverage Third-Party Help
    August 26, 2015 | John McCarthy

    The adoption of Internet-of-Things (IoT) technology has begun to accelerate. Innovative use cases are emerging as companies discover ways to streamline their business processes and improve their...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How To Design Internet-Of-Things Engagements In Retail, Hospitality, And Travel

    Build IoT Engagements With The Customer-Obsessed Transparency Framework
    August 17, 2016 | J. P. Gownder, Adam Silverman

    Retail, hospitality, and travel firms have begun to invest in, test, and implement internet-of-things (IoT) projects. But IoT opens up numerous privacy concerns for customers while also potentially...

  • For Infrastructure & Operations Professionals

    Report

    Report Bridge The Broken Internet-Of-Things Promise

    In Retail, Hospitality, And Travel, The Promise Of IoT And Wearable Technologies Exceeds The Current Capacity To Execute
    November 12, 2015 | J. P. Gownder, Michele Pelino

    Internet-of-Things technologies have shown the potential to help businesses deliver new digital customer experiences while achieving digital operational excellence on the back end in industries...

  • For Customer Insights Professionals

    Report

    Report Brief: IoT And Insights Are Two Sides Of The Same Coin

    At Mobile World Congress, Data Trumps Devices
    March 11, 2016 | Jennifer Belissent, Ph.D.

    More than 100,000 people descended on Barcelona, Spain last week to be part of Mobile World Congress (MWC), one of the world's largest annual technology events. MWC boasts speakers and exhibitors...

  • For Infrastructure & Operations Professionals

    Report

    Report The Internet Of Things Heat Map, 2016

    Where IoT Will Have The Biggest Impact On Digital Business
    January 14, 2016 | Michele Pelino, Frank E. Gillett

    Internet of Things (IoT)-enabled applications are poised to revolutionize digital customer experience and enhance digital operational excellence — but where will they apply at your company? Some...

  • For CIO Professionals

    Report

    Report Brief: Embedded Systems Close The Experience Gap In Connected Cars

    Tech Mahindra Enables The Connected Aftermarket For Cars
    October 29, 2014 | Stefan Ried, Ph.D.

    Over the past few years, automotive firms have invested heavily into creating great customer experiences around the process of choosing and buying cars. But once a car is sold, automakers tend to...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: IoT Software Platforms, Q4 2016

    The 11 Providers That Matter Most And How They Stack Up
    November 15, 2016 | Michele Pelino, Andrew Hewitt

    In our 25-criteria evaluation of internet of things (IoT) software platform providers, we identified the 11 most significant ones — Amazon Web Services (AWS), Ayla Networks, Cisco Jasper, Exosite,...

  • For Application Development & Delivery Professionals

    Report

    Report Amazon Moves To The Edge Of The Internet Of Things

    AWS Greengrass Extends Amazon's Serverless Programming Model Beyond The Public Cloud
    December 2, 2016 | Jeffrey S. Hammond, Frank E. Gillett

    Application development and delivery (AD&D) teams that build connected products or connected business operations turn to cloud-based internet of things (IoT) platforms to accelerate their efforts....

  • For CIO Professionals

    Report

    Report Case Study: Bosch Software Innovations Drives Digital Transformation For Bosch And Its Clients

    Lessons For How To Leverage A Separate Software Engineering Group To Transform Into A Digital Business
    August 2, 2016 | Dan Bieler

    In the age of the customer, traditional manufacturing businesses must rework the structure and culture of their organizations to address rapidly changing client expectations. Bosch is a fascinating...

  • For CIO Professionals

    Report

    Report Healthcare Must Embrace Zero Trust To Address PHI Vulnerabilities

    March 6, 2017 | Kate McCarthy, Chris Sherman

    Healthcare payer and provider organizations invest in securing protected health information (PHI) but must also invest in strategies that holistically secure the whole environment. From POS systems...

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