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  • Customer Experience Management
  • Sharyn Leaver

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  • Report The Customer-Obsessed Enterprise

    Lead The Competition With A Clear Vision For Customer Obsession
    June 25, 2018 | Keith Johnston, Sharyn Leaver

    Customer-obsessed firms already enjoy higher revenue growth, customer satisfaction, and employee satisfaction — and will prevail as the age of the customer intensifies. Forrester surveyed more than...

  • Report Maximize Business Value With Fast, Connected Technology

    The Vision Report In The IT Transformation Playbook
    June 22, 2018 | Matthew Guarini, Sharyn Leaver, Christopher Mines

    The age of the customer has shifted into high gear. Compelling experiences, delivered digitally, separate winners from laggards in this new era. The pervasive need for digital experiences exposes...

  • Report Gauge Your IT Maturity

    Assessment: The IT Transformation Playbook
    September 25, 2017 | Bobby Cameron, Sharyn Leaver, Laura Koetzle

    The age of the customer sets the context for technology-based transformation. But what specific steps will optimize the business value of technology? How can you use technology to win, serve, and...

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