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• Forum CX Singapore 2019

  Change The Game: Driving Radical CX Innovation

  August 28, 2019 | Singapore | Frederic Giron

  First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

• Forum CX Sydney 2019

  Change the Game: Driving Radical CX Innovation

  May 9, 2019 | Sydney | Michael Barnes, Riccardo Pasto, James Staten

  Good news. CX leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and more focused on business impact....

• Report Case Study: HDFC Bank Starts Its Journey To Improve Its Online Customer Experience

  How A Bank Drives Customer Engagement With Hyperpersonalized Experiences

  May 6, 2019 | Ashutosh Sharma

  To offer the right banking products to the right people, HDFC Bank needed to improve how it engaged existing and prospective customers online. Including a small degree of personalization in its...