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Forrester Wave™: Enterprise Service Management, Q4 2019
October 10, 2019
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Report Microsoft Is About To Shake Up Low-Code Platforms
Determine Power Apps' Place In Your App Dev Strategy Now
The low-code development market is red hot as enterprises seek new ways to build more software more quickly. About 100 vendors are jockeying for dominance, but a new sheriff just came to town....
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Report Predictions 2020: Cloud Computing
New Hyperscale Alliances, Cloud-Native Innovations, And Security Demands Will Reshape The Cloud Battleground — Again
More than any other force, cloud computing has reshaped the business technology landscape. In 2020, cloud application, platform, infrastructure, and management vendors will battle fiercely for...
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Report The Forrester Wave™: Enterprise Service Management, Q4 2019
The 15 Providers That Matter Most And How They Stack Up
In our 23-criterion evaluation of enterprise service management (ESM) providers, we identified the 15 most significant ones — Atlassian, Axios, BMC Software, Broadcom, Cherwell Software, EasyVista,...
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Report Three Trends Are Transforming The Service Desk
Increase Service Quality And Speed By Addressing ESM, Collaboration, And Intelligence
Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers' needs and...
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Report Now Tech: Digital Process Automation For Deep Workloads, Q3 2019
Forrester's Overview Of 20 DPA-Deep Providers
September 3, 2019 | Rob KoplowitzYou can use digital process automation for deep workloads (DPA-deep) to automate complex business processes, to manage dynamic cases, and as a standard low-code development platform. But to realize...
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Report Gauge Your Infrastructure Automation Maturity
Assessment: The Infrastructure Transformation Playbook
August 16, 2019 | Chris GardnerTo convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...
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Report The Forrester Wave™: Infrastructure Automation Platforms, Q3 2019
The 11 Providers That Matter Most And How They Stack Up
August 7, 2019 | Chris GardnerIn our 31-criterion evaluation of infrastructure automation platform providers, we identified the 11 most significant ones — BMC Software, Chef Software, HashiCorp, Micro Focus, Microsoft,...
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Report The Forrester Tech Tide™: Internet Of Things, Q3 2019
Eighteen Technologies Underpin IoT Solutions
July 25, 2019 | Michele PelinoA diverse array of internet-of-things (IoT) technologies is necessary to enhance operational efficiencies and enable personalized customer experiences across vertical markets and use cases. To help...
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Report Transform Insights Into A Better Employee Technology Experience
Collect, Analyze, And Put Qualitative And Quantitative Data To Work
July 16, 2019 | Andrew HewittVery few organizations have processes and tools in place to holistically monitor, manage, and optimize employee technology experience. Underperforming devices, poorly designed apps, and sluggish...
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Report Master The Gamut Of Software Development Automation
Apply Forrester's Framework To Create A Holistic Automation Strategy
The impact of automation on efforts to win, serve, and retain customers is unquestionable. However, it can be difficult for application development and delivery (AD&D) professionals to determine...
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Report How To Budget For Employee-Facing Technology For 2020
Align Technology Purchases To Business Imperatives For EX Success
June 10, 2019 | Andrew HewittInfrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce...
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Forum Digital Transformation & Innovation India 2019
Master Tech-Driven Transformation
The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...
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Report How To Wake Up From The Nightmare Of Workplace Technology Distraction
Build A Solid User Experience To Enable A More Focused Workforce
April 26, 2019 | Andrew HewittTo remain competitive in a world of increasingly connected customers, businesses have turned to the latest digital technologies to improve employees' productivity, collaboration, and connection to...
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Report Get The Most Out Of IoT-Connected Business Operations Services Engagements
Insights From The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018
The market for internet-of-things (IoT) professional services is robust but immature. Consequently, technology stakeholders driving connected business operations initiatives must sift through...
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Report The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019
The Eight Providers That Matter Most And How They Stack Up
In Forrester's evaluation of the emerging market for standalone chatbots for IT operations, we identified the eight most significant providers in the category — Avaamo, Botpress, EdgeVerve...
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Webinar Get Control Over Your Bots With Forrester’s Automation Framework
Every organization has automation, and its impact on winning, serving, and retaining customers is unquestionable. However, it can be difficult to align islands of automation and rationalize your...
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Report Design For Dependability By Embracing A Future Of Trusted Technology
Reliable Services Are Critical For A Secure, Always-On Economy
February 25, 2019 | Naveen ChhabraAs the world evolves into a connected web of services that weave devices, users, and data in a seamless user experience, the megacloud providers have set expectations — for always-on capabilities,...
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Report The Employee Experience Technology Ecosystem
Tools And Technology: The Employee Experience Playbook
If you hold a traditional view and think about employee experience (EX) from the vantage point of the employee life cycle, from initial hiring to the exit interview, you're missing your single...
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Report The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018
The 14 Providers That Matter Most And How They Stack Up
In our 27-criterion evaluation of global internet-of-things (IoT) services for connected business operations providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini,...
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Report Predictions 2019: Cloud Computing
Cloud Comes Of Age As The Foundation For New Digital Application Platforms, Both Inside And Outside The Data Center
Public cloud adoption is mainstream today, but only a small fraction of core business applications run in a public or private cloud. In 2019, a major transformation of legacy apps using powerful...
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Report Reinventing Work In The Era Of Automation
Automation Is Creating A Radically Different Economic Reality For Jobs
August 24, 2018 | Craig Le ClairThree unstoppable forces — scale, control, and convergence — will reorganize traditional work into four segments: automation deficits, automation dividends, the talent economy, and restructured...
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Report Technology And Process Lessons From The Cloud Giants
Large Cloud Providers' Process And Technology Practices Can Transform Your Enterprise Operations
February 27, 2018 | Richard FicheraThe economics and efficiencies of the world's largest cloud and hosting service providers are a seemingly unattainable aspiration for enterprise technology teams. You can close this gap if you...