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  • Report Deliver Outstanding Customer Experience With Agile Resource Management

    Organize By Capability To Increase Productivity
    October 25, 2016 | Margo Visitacion

    Delivering outstanding customer experiences at speed requires companies to seamlessly combine planning and delivery. Firms making the transition to digital business more frequently use technology...

  • Report Case Study: Philips' Journey Toward Becoming A Connected Business

    Lessons Learned From Philips' CIO About The Strategic, Operational, And Cultural Transformation
    March 24, 2014 | Dan Bieler

    The connected business is central to the age of the customer. To succeed in the age of the customer and thrive in times of digital disruption, businesses need to transform into highly collaborative...

  • Report Focus On Customer Value To Grow Organizational Maturity

    January 2, 2014 | Derek Miers

    Most organizations aspire to implement outside-in, customer-focused, cross-functional processes that transform the culture of their organization and set it on the path toward continuous...

  • Report Integrated Business Services — Operating At The Pace Of Business Change

    Vision: The Adopting Integrated Business Services Playbook
    November 14, 2013 | Bobby Cameron

    A new business operating model is enabling both agile response to increasingly powerful customers' demands and enterprisewide efficiencies — maintaining end-to-end value delivery over time while...

  • Report Case Study: Technology Innovation Enables Nongfu Spring To Strengthen Market Leadership

    July 1, 2013 | Charlie Dai

    It's not easy for a local Chinese company to grow to occupy the leading position in a highly competitive market segment. But Nongfu Spring did this in the bottled water manufacturing industry in...

  • Report The State Of EA 2010

    EA's Top Focus: Overcoming Long-Standing Obstacles
    March 4, 2011 | Alex Cullen, Tim DeGennaro

    Forrester's "State Of EA 2010" report shows consistent themes and incremental progress by the enterprise architecture (EA) function in most firms. EA leaders are part of senior IT management and...

  • Report Get To Know Your 2010 Business Analysts

    January 31, 2011 | Mary Gerush

    In Q3 2010, Forrester Research and the International Institute of Business Analysis (IIBA) partnered to survey 1,461 business analysts (BAs), systems analysts, software requirements engineers, and...

  • Report Trends In Information Architecture Practices

    IA Engages The Business But Is Slow To Show Value
    March 30, 2010 | Gene Leganza

    Over the next several years, businesses will look to developments in technology to enable powerful new views into markets, populations, business processes, and supply chains. But will they be in a...

  • Report Product-Centric Development Is A Hot New Trend

    A Distinctive Approach To Software Development That Delivers Exceptional Value
    December 23, 2009 | Dave West, Roy C. Wildeman

    Today's application development leaders face unprecedented pressure to deliver more top-line business value, improve partnership with the business, and cut through the stifling technical complexity...

  • Report The State Of Enterprise Architecture 2010: Organization, Priorities, And Support

    December 17, 2009 | Gene Leganza, Alex Cullen

    The EA team of 2009 reports high into the IT organization (either to the CIO or senior planning roles beneath the CIO), has broad acceptance and support, and spends about half its time on strategic...

  • Report IT Globalization Examples — Drivers, Hurdles, And Opportunities

    August 7, 2009 | Bobby Cameron

    CIOs are increasingly pursuing globalization in support of their firms' efforts to attack new markets and achieve greater efficiencies. But globalization is both an emerging and complicated change,...

  • Report Vendor Management In The Manufacturing Sector

    October 3, 2008 | Tim Sheedy

    This data chart examines the latest vendor management data from our Enterprise IT Services Survey, North America And Europe, Q2 2008 as it pertains to the manufacturing sector.

  • Report 2008 IT Services: Vendor Management Organization Landscape By Industry

    September 30, 2008 | Ellen Daley

    Firms reporting about their centralized vendor management group, where in the company this group resides, what vendor relationships this group manages, and what the drivers for these firms in...

  • Report Case Study: A Manufacturing Company Positions IT For BT

    May 13, 2008 | Alexander Peters, Ph.D.

    A global manufacturing firm had a highly fragmented IT organization with redundant functions, nonexistent standards, and a management structure that viewed IT as a cost rather than as an enabler of...

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