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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Case Study: Reference Architectures And The Quest For Transformation Success

    Saudi Telecom Company's IoT Reference Architecture Helps Drive The Firm's Transformation From Network To Service Provider
    April 6, 2020 | Gordon Barnett

    Customer-obsessed firms that aspire to thrive in the digital era are dependent on enterprise architecture (EA) discipline for guidance on how to enable transformation of business models. At Saudi...

  • Report Case Study: How Emirates NBD Made Every Day CX Day

    Your Blueprint For Turning The Annual CX Day Celebration Into A Culture Change Catalyst
    October 2, 2018 | Samuel Stern

    At its best, CX Day is a celebration of both a firm's customers and its commitment to serving them. But CX Day is just one day. The real challenge is transforming that day's excitement and...