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The Employee Experience Playbook For 2020

Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...

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  • Report Sourcing Microsoft's Secure Productive Enterprise

    Which Companies Should Embrace This Comprehensive Suite And Which Should Buy À La Carte
    May 19, 2017 | Duncan Jones

    Microsoft's product strategies and licensing programs change so frequently that the optimum strategy for your organization now may be very different from what was best two or three years ago. This...

  • Report Brief: Should You Renew Your Enterprise Agreement For Microsoft Office?

    Analyzing The New Decision Criteria That Should Drive Your Microsoft Licensing Strategy
    May 31, 2016 | Duncan Jones

    Sourcing leaders considering renewing a Microsoft enterprise agreement (EA) face a very different decision to the one they made three years ago. Significant changes to Microsoft licensing, in line...

  • Report Four Questions That Should Guide Your Microsoft Strategy

    Transitioning To Cloud-Based Subscription Models Provides A Unique Opportunity To Realign Your Commercial And Adoption Strategies
    April 24, 2015 | Duncan Jones

    Do you think that you understand Microsoft from previous dealings with the company? Think again. Microsoft's ongoing strategic transformation has significant implications for any technology...

  • Report Brief: Rethink Your Microsoft Licensing Strategy

    Microsoft's Office 365 ProPlus Subscription Product Fundamentally Changes Enterprises' Software Assurance Decision
    June 11, 2014 | Duncan Jones

    Sourcing professionals who are considering renewing or signing a Microsoft enterprise agreement (EA) in the next few months need to re-evaluate their plans, now that Microsoft has fundamentally...

  • Report Managed Mobile Workplace Services In Europe

    IT And Network Players Go Head To Head
    January 28, 2014 | Henning Dransfeld

    Mobile workplace services will be a cornerstone for mobile productivity and employee satisfaction for years to come. European CIO organizations are aware of the need for a strategic approach to...

  • Report Rolling Out The Mobile Workplace In Europe: The Recipe For A Strategic Approach

    European IT Departments Are Serious About The "Second Wave" Of Mobile Enterprise Deployment
    October 18, 2013 | Henning Dransfeld

    Mobile enterprise deployments are gathering speed in Europe, according to Forrester's Forrsights Mobility Survey, Q2 2013. The survey shows that Europe is strongly positioned in comparison to North...

  • Report The Global BYOD Management Services Ecosystem

    Mobile BYOD Outsourcing Can Help You Ensure A Proper Control-Cost Balance
    September 3, 2013 | Brownlee Thomas, Ph.D.

    Enterprises with distributed operations and a large or fast-growing population of information workers (iWorkers) need to accelerate their readiness for the "untethered" workplace. In an...

  • Report Sourcing Dynamics For The New Mobile Workplace

    Support The Second Wave Of Mobile Workplace Services By Understanding The Needs Of Three Key Stakeholder Groups
    August 1, 2013 | Henning Dransfeld

    The future mobile workplace will become divided into three stacks according to individual, business unit, and overall business infrastructure requirements. To be effective in this new environment,...

  • Report The Forrester Wave™: EMEA Workplace Services, Q2 2013

    Providers Driving Workplace Services In EMEA
    May 14, 2013 | Wolfgang Benkel, Bill Martorelli

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

  • Report The Forrester Wave™: North American Workplace Services, Q2 2013

    Evaluating Leading Providers Amidst A Category Redefinition
    April 30, 2013 | Bill Martorelli, Wolfgang Benkel

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

  • Report Navigating The Microsoft Services Landscape

    Trends And Tradeoffs Of Leading Microsoft Services Players
    November 2, 2012 | Liz Herbert

    Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

  • Report How To Negotiate A Better Microsoft Office 365 Deal

    Concentrate On Who You Are Buying For And How You Want To Buy
    July 12, 2012 | Mark Bartrick

    As many businesses are now evaluating moving their Microsoft Office applications online and into the cloud as a way of reducing infrastructure and staffing costs, sourcing and vendor management...

  • Report Determine The Right Practices For Your Organization's BYOD Stipends

    SVM Worries About Impact On Revenue Commitments And Discount Eligibility For Corporate-Liable Users — Don't!
    July 3, 2012 | Brownlee Thomas, Ph.D.

    This report answers three questions about enterprise mobile bring-your-own-device (BYOD) practices: 1) what the major trends are regarding BYOD adoption; 2) how firms are managing their BYOD...

  • Webinar Microsoft Office 365

    May 17, 2012 | Mark Bartrick

    Microsoft just dropped the price of its much-hyped cloud solution Office 365. It would seem that selling it is not proving as easy as Microsoft had hoped. In this Webinar, we review what Office 365...

  • Report Sourcing In An Age Of Mobility

    January 13, 2012 | Clarence Villanueva

    Three major trends affect the currents of sourcing for enterprise mobility: virtualization, bring-your-own-device (BYOD) programs, and connected smart devices. Behind these trends lurk chilling...

  • Report TechRadar™ For SVM Professionals: Software-As-A-Service, Q4 2011

    Software-As-A-Service Still Growing, Taking Over In More Areas Of Technology
    January 3, 2012 | Liz Herbert

    As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management (SVM) professionals are taking ownership of the research, purchasing,...

  • Report How Fixed-Mobile Convergence Helps MNCs Reduce Telecom Costs

    Build FMC Into Your Unified Communications Sourcing Strategy
    July 14, 2011 | Brownlee Thomas, Ph.D.

    The key benefits of fixed-mobile convergence (FMC) are simple to understand: a) avoid duplicating costs for voice infrastructure by taking away desk phones for employees who aren't using them...

  • Report Consider These Five Criteria When Choosing A Microsoft Volume Licensing Program

    Key Factors When Evaluating Enterprise Agreements Against Alternatives
    May 24, 2011 | Duncan Jones

    Selecting the right Microsoft volume licensing program is a major decision for IT sourcing and vendor management executives and it gets more complicated every year. This report analyzes the key...

  • Report Personal Device Momentum Will Challenge Traditional Mobile Sourcing Strategies

    An Empowered Report
    April 11, 2011 | Brownlee Thomas, Ph.D.

    A growing number of workers own personal smartphones that they might want to use for work. However, IT support costs and security implications for personal mobile devices connected to the corporate...

  • Report Software Pricing And Licensing Trends 2011

    Software Sourcing Leaders Should Create Sourcing Strategies That Take Advantage Of Profound Changes In The Software Market
    April 5, 2011 | Duncan Jones

    In 2011, Forrester expects to see major changes in the pricing and licensing approaches of traditional software providers. Increasing tension between vendors' insatiable demands for revenue and...

  • Report Define Your Global Mobility Support Strategy With Wireless And Outsourcing In Mind

    April 4, 2011 | Brownlee Thomas, Ph.D.

    The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

  • Report The Implications Of A New Dynamic Workforce On Sourcing And Vendor Management

    Generation Y's Presence In The Workforce Is Changing Sourcing Strategy
    March 16, 2011 | Lutz Peichert

    The rising importance of a digital native workforce is one of the key reasons that organizations seek to create a dynamic workplace — a workplace in which employees can work independent of time and...

  • Report India IT Market Predictions 2011

    January 4, 2011 | Frederic Giron

    This document provides vendor strategists with an analysis of the key trends in the India IT market in 2010 and previews the top trends that will shape the local market in 2011. The India IT market...

  • Report The Transformation Of Sourcing Depends On Its Ability To Empower Employees

    An Empowered Report: Sourcing Can Do More To Adapt To Changes In Business Technology
    December 2, 2010 | Christopher Andrews

    A major shift in the technology marketplace is moving technology purchasing power away from centralized IT departments and into the hands of individual employees. This shift, which is driven by...

  • Report Unified Communications (UC) User Categorization

    October 22, 2010 | Brownlee Thomas, Ph.D.

    Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're...

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