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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Forum CX Singapore

    Supercharge Your CX Practice In One Day
    September 3, 2020 | Singapore | Frederic Giron

    CX Singapore 2020 is a one-day intensive event that will arm you with the tools and inspiration necessary to take your customer experience practice to the next level. Join us on September 3, 2020...

  • Forum CX North America

    Cutting-edge, interactive CX programming
    June 16, 2020 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

    Join 50 Forrester analysts and 1,500 CX industry leaders at CX North America for three days of innovative customer experience thought, tech, and strategy.

  • Report Developer Adoption Of Front-End Frameworks: Angular Leads, But React And Vue Gain

    As Front-End Frameworks Mature, A Potential New Leader Emerges
    May 8, 2020 | Jeffrey S. Hammond

    It's practically a development trope: Don't like the front-end framework your developers use? Wait six months, and it will change. But developer adoption data over the past three years shows that...

  • Forum CX Sydney

    The Time Is Now: Lead With Experience
    April 30, 2020 | Virtual Event | Michael Barnes

    CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...

  • Report How Developers Deploy Test Automation To Enable Continuous Software Delivery

    OFTA Providers' Reference Customers Illuminate The Future Of Test Automation
    September 7, 2018 | Diego Lo Giudice

    An increasing number of enterprises are adopting omnichannel functional test automation (OFTA) tools to speed up software delivery. Application development and delivery (AD&D) teams appreciate...

  • Report The Forrester Wave™: Omnichannel Functional Test Automation Tools, Q3 2018

    The 15 Providers That Matter Most And How They Stack Up
    July 26, 2018 | Diego Lo Giudice

    In our 26-criteria evaluation of omnichannel functional test automation (OFTA) providers, we identified the 15 most significant ones — Conformiq, Eggplant, Experitest, IBM, Micro Focus Silk, Micro...

  • Report The Forrester Wave™: Experience Optimization Platforms, Q2 2018

    Continuous Improvement: The Digital Intelligence Playbook
    June 20, 2018 | James McCormick, Emily Miller

    In our 24-criteria evaluation of experience optimization platform (EOP) providers, we identified the eight most significant ones — Adobe, Dynamic Yield, Evergage, Monetate, Optimizely, Oracle, SAS,...