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Report Applying The Forrester Wave™: Enterprise BI Platforms, Q3 2019
Extend Your Investment In An Enterprise BI Platform Beyond Just BI
In July 2019, we published two Forrester Wave™ evaluations on enterprise business intelligence (BI) platforms — client-managed and vendor-managed. We used 19 criteria to evaluate 20 vendors across...
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Report CRM Goes Vertical In The Age Of The Customer
Landscape: The CRM Playbook
November 8, 2019 | Kate LeggettApplication development and delivery (AD&D) professionals who support CRM cannot afford failed technology initiatives. They increasingly deploy CRM solutions that are verticalized to leverage...
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Webinar Testing AI-Infused Applications: The Good, The Bad, And The Ugly
October 30, 2019 | Diego Lo GiudiceFor the next five years, you will be infusing your applications with artificial intelligence (AI) capabilities, giving them speech, hearing, sight, and decision-making capabilities. You might be...
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Report Leverage Public Cloud To Accelerate Your Machine Learning Adoption In North America
Meet The Service Ecosystem Of Machine Learning In The Public Cloud
The public cloud is increasingly taking on machine learning (ML) workloads. This report analyzes the key benefits of cloud-based ML and describes how companies in North America (NA) are using it to...
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Report Developer Engagement Best Practices
How Vendors Drive Software Adoption By Engaging With Developers
September 13, 2019 | Jeffrey S. HammondEnterprise software companies traditionally focus on selling new products to technical management and business leaders, but influential developers offer another channel for adoption. Engaging...
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Report New Tech: Enterprise Computer Vision Solutions, Q3 2019
Forrester's Landscape Overview Of 33 Providers
August 9, 2019 | Kjell Carlsson, Ph.D.Are we in an AI revolution? Maybe. Are we in a computer vision (CV) revolution? Definitely. With hundreds of new startups and over $15B in new funding since 2013, CV solutions give enterprises...
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Report The Forrester Wave™: Enterprise BI Platforms (Vendor-Managed), Q3 2019
The 14 Providers That Matter Most And How They Stack Up
July 29, 2019 | Boris EvelsonIn our 19-criterion evaluation of vendor-managed enterprise business intelligence (BI) platforms providers, we identified the 14 most significant ones — 1010data, Amazon Web Services, Birst, Domo,...
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Report The Forrester Wave™: Digital Experience Platforms, Q3 2019
The 10 Providers That Matter Most And How They Stack Up
In our 33-criterion evaluation of digital experience (DX) platform providers, we identified the 10 most significant ones — Acquia, Adobe, BloomReach, Episerver, Liferay, OpenText, Oracle,...
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Report Now Tech: Digital Experience Platforms, Q3 2019
Tools And Technology: The Digital Experience Delivery Playbook
July 5, 2019 | Mark GrannanYou can use digital experience (DX) platforms to create coherent customer experiences, enable digital operations agility and velocity on modern infrastructure, and fuel insights-led optimization...
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Report Choose The Right CRM Solutions For Your Organization
Tools And Technology: The CRM Playbook
July 5, 2019 | Kate LeggettThe CRM technology landscape is changing with the commoditization of core features, the fragmentation of CRM, the rise of platforms and ecosystems of value, and the need to provide...
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Report The Forrester Wave™: Salesforce Implementation Partners In Asia Pacific, Q2 2019
The 10 Providers That Matter Most And How They Stack Up
In our 23-criterion evaluation of Salesforce implementation partners in Asia Pacific, we identified the 10 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, IBM, Infosys, NTT DATA,...
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Report The Forrester Wave™: Customer Service Solutions, Q2 2019
The 12 Providers That Matter Most And How They Stack Up
June 18, 2019 | Kate LeggettIn our 33-criterion evaluation of customer service solution providers, we identified the 12 most significant ones — Appian, bpm'online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP,...
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Report All Enterprises Need (Computer) Vision
AI Advancements Drive Valuable Use Cases As Far As The Eye Can See
June 14, 2019 | Kjell Carlsson, Ph.D.Enterprises of all stripes are implementing new computer vision solutions to drive growth and operational efficiencies across a host of use cases, ranging from marketing to manufacturing. And, if...
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Report The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019
The 14 Providers That Matter Most And How They Stack Up
June 11, 2019 | Ian JacobsIn Forrester's evaluation of the emerging market for conversational AI for customer service, we identified the 14 most significant providers in the category — [24]7.ai, Aivo, Avaamo, Cognigy,...
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Report The Forrester Wave™: Salesforce Implementation Partners, Q2 2019
The 12 Providers That Matter Most And How They Stack Up
June 3, 2019 | Liz HerbertIn our 21-criterion evaluation of Salesforce implementation partners, we identified the 12 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, IBM, Infosys, Isobar, NTT DATA, PwC,...
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Report Now Tech: Salesforce Implementation Services, Q2 2019
Forrester's Overview Of 35 Salesforce Implementation Services Providers
May 29, 2019 | Liz HerbertYou can use Salesforce implementation services to navigate the complex and growing Salesforce product set, implement faster based on industry specialization, and re-invent the business. But to...
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Report New Tech: Conversational AI For Customer Service, Q2 2019
Forrester's Landscape Overview Of 42 Providers
May 23, 2019 | Ian JacobsConversational AI for customer service — AKA chatbots or virtual agents — is both trendy and disappointing simultaneously. For every brand that touts benefits like contact deflection and cost...
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Webinar Forrester’s Vision For The Future Of Business Applications
This webinar helps application development and delivery leaders set a vision for their future business applications landscape. We explain why and how smart, modern, flexible, and...
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Report SaaS Marketplaces Are The New Frontier Of Enterprise Software
Software-As-A-Service Buyers Get A Faster, Simpler Buying Experience As Well As Better Security And Integration
May 3, 2019 | Liz HerbertClients tell us that software-as-a-service (SaaS) vendors are too numerous (and too small) for a formal sourcing process to apply in all cases. At the same time, the business-led, ungoverned model...
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Report Forrester Infographic: Digital Services Acquisitions Expedite Market Consolidation
March 29, 2019 | Amanda LeClairIn the quest to deliver end-to-end digital transformation services, the lines between a business consultancy, systems integrator, and agency continue to blur. Many services firms pursue aggressive...
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Webinar Two Forrester Wave™ Evaluations On Key Categories Of Rapid Development
Forrester has identified four key categories of rapid development: low code for professional developers, digital process automation for wide deployments, low code for business developers, and...
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Report The Forrester Wave™: Low-Code Development Platforms For AD&D Professionals, Q1 2019
The 13 Providers That Matter Most And How They Stack Up
Our 28-criterion evaluation of low-code development platforms for application development and delivery (AD&D) professionals assesses the 13 most significant suppliers — Clear Software, GeneXus,...
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Webinar Upgrade Your Enterprise Business Intelligence To Systems Of Insight With The Latest Technologies And Best Practices
March 12, 2019 | Boris EvelsonMost modern enterprises are data-driven — they get signals derived from data. The next generation of maturity — insights-driven business — requires that enterprises also turn...
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Report Quantifying The Business Value Of SaaS
Business Case: The SaaS Transformation Playbook
Software-as-a-service (SaaS) continues to grow in popularity across every type of enterprise application. And SaaS purchases can be both expensive and mission-critical — putting more pressure on...
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Report Now Tech: Configure Price Quote Solutions, Q4 2018
Forrester's Overview Of 27 CPQ Solutions Providers
December 21, 2018 | Tom Kaneshige, John BrunoYou can use configure price quote (CPQ) solutions to shorten deal-cycle times, increase deal conversion, and improve customer experience. But to access these benefits, you'll first have to select...
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