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  • Report Ten Ways To Prepare For The Next Recession

    Whether A Downturn Arrives Or Not, Becoming An Adaptive Enterprise Will Drive Customer Obsession And Better Business Results
    June 27, 2019 | J. P. Gownder

    Although downturns are notoriously hard to forecast, as 2019 gets underway, talk of recession is widespread. Whether or not recession strikes, enterprise leaders should take heart: The business...

  • Report The Forrester Tech Tide™: AI, Automation, And Robotics For Customers And Employees, Q2 2019

    18 Technologies Underpin Customer And Employee Engagement
    May 16, 2019 | J. P. Gownder, Brandon Purcell

    Customers want better experiences, and employees want to feel more empowered in their jobs. There are very few technologies that can play a significant role in both customer and employee engagement...

  • Report Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key...

  • Report Automation, AI, And Robotics Aren't Quick Wins

    You Can Derive Value Today, But You're Really Investing For The Decade-Long Journey
    October 29, 2018 | J. P. Gownder

    Automation, artificial intelligence (AI), and robotics have risen to the top of the CIO agenda, but hype and under-performing early experiments raise concerns. Organizations that succeed with these...

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