Search Results
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Report The India Customer Experience Index, 2018
How Brands Build Loyalty With The Quality Of Their Experience
November 26, 2018 | Amit BhatiaHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across six industries in the India Customer...
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Report Your App Evokes These Emotions, But You Don't Know It
Digital Interactions On Apps And Websites Trigger Customer Emotions Too
July 16, 2018 | Amit BhatiaThe role of emotion in customer experience (CX) is long proven. Positive emotions improve CX, driving revenue growth; negative emotions do the opposite. Given this and the fact that many...
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Report The India Customer Experience Index, 2017
How Brands Build Loyalty With The Quality Of Their Experience
November 20, 2017 | Amit BhatiaHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the India CX...