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Report Supercharge Your Journey Mapping
Combine Divergent And Convergent Approaches For Great CX
October 2, 2018 | Joana van den Brink-QuintanilhaSome companies are improving customer experience (CX) by combining journey mapping with adjacent methodologies like design thinking and Agile development and with complementary artefacts like...
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Report The Forrester Wave™: Experience Optimization Platforms, Q2 2018
Continuous Improvement: The Digital Intelligence Playbook
In our 24-criteria evaluation of experience optimization platform (EOP) providers, we identified the eight most significant ones — Adobe, Dynamic Yield, Evergage, Monetate, Optimizely, Oracle, SAS,...