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  • For Application Development & Delivery Professionals

    Report

    Report NetSuite Is A Strong Performer In The PRM Tools Market

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 6, 2007 | William Band

    NetSuite is the only SaaS vendor that offers tightly integrated customer resource management (CRM), enterprise resource planning (ERP), and eCommerce — meaning that it can support end-to-end...

  • For Application Development & Delivery Professionals

    Report

    Report Oracle's Siebel CRM On Demand Is A Strong Performer In The PRM Tools Market

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 6, 2007 | William Band

    Oracle's Siebel CRM On Demand has achieved success in the market by offering the same benefits as other customer resource management (CRM) software-as-a-service (SaaS) solutions: quick...

  • For Application Development & Delivery Professionals

    Report

    Report Click Commerce Is A Strong Performer In The PRM Tools Market

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 6, 2007 | William Band

    Click Commerce is a provider of supply chain management solutions that enable organizations to collaborate with business partners across the extended enterprise. The company was acquired in late...

  • For Customer Experience Professionals

    Report

    Report Three Winning Web Analytics KPIs

    Use Smarter Metrics To Improve The Customer Experience Of Your Web Site
    April 5, 2007 | Craig Menzies

    Web analysts want to use their toolbox to improve the customer experience of their Web sites. To be successful, they should use more advanced metrics like single access ratio, internal search...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Vendor Management Profile: Financial Services

    April 5, 2007 | Stephanie Moore

    According to a 2006 Forrester Business Data Services survey, the financial services (FS) sector is advanced in terms of its vendor management activities. The majority of FS organizations, 56%, have...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Wading Through The Quagmire Of US Ethernet Services

    Critical Criteria For RFPs
    April 5, 2007 | Lisa Pierce

    Customer interest in Ethernet services is exploding, as is the number of service provider offerings. But the dissimilarities between provider offers are so great that it can be overwhelming....

  • For Infrastructure & Operations Professionals

    Report

    Report 2006 SMB Network And Telecommunications Adoption: Europe

    Business Data Services Europe
    April 5, 2007 | Phil Sayer

    Forrester surveyed 317 telecom decision-makers at European small and medium-size businesses (SMBs) in 2006. VoIP and mobility were SMBs' top priorities in 2006. Furthermore, we see continued SMB...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Why Green IT Should Feature In Sourcing Plans

    Tech Vendors And Regulators Push Green IT Initiatives
    April 5, 2007 | Euan Davis

    The shift in consumer opinion and the creation of new government regulations in favor of protecting the environment have pushed green issues onto the boardroom agenda. Firms like DuPont, HP, and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Sources Of ING Direct's Success

    How ING Direct Won 17 Million Customers While Still Making A Profit
    April 5, 2007 | Benjamin Ensor

    ING Direct first opened for business in Canada 10 years ago. In the decade since, the company has become the most successful direct bank in the world with more than 17 million customers in nine...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Avoid The Hidden Costs Of Shelfware

    Software Vendor Discounts Aren't Always As Good A Deal As They Seem
    April 5, 2007 | Duncan Jones

    Many clients complain to Forrester about expensive software maintenance and unsympathetic vendors but recognize that they are in a weak negotiation position. Whether it's application software or...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Trends In Indian IT Services Pricing

    April 5, 2007 | Stephanie Moore

    As companies begin to renegotiate contracts with their Indian or global IT services providers, it is important to understand the pricing trends in the dynamic Indian IT services market. There has...

  • For Infrastructure & Operations Professionals

    Report

    Report WAN Optimization: What You Really Need To Know

    April 5, 2007 | Robert Whiteley III

    The wide area network (WAN) is a widely used, but terribly neglected, IT asset. For most companies, the WAN is the cause of many application performance woes. That's where WAN optimization —...

  • For CMO Professionals

    Report

    Report Marketing Beauty With The Internet Beast

    Beauty And Fashion Connect With Women Online
    April 5, 2007 | Mary Beth Kemp

    Beauty, cosmetics, and fashion brands should align online brand activities with those of female consumers. Beauty buyers are actively using the Internet to evaluate products, make purchase...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: WLAN Infrastructure, Q2 2007

    Cisco Leads, ProCurve And Pure-Play Vendors Follow Closely
    April 4, 2007 | Chris Silva

    Forrester evaluated leading wireless local area network (WLAN) infrastructure vendors across 54 criteria and found that Cisco Systems maintained WLAN leadership due to its broad range of hardware...

  • For Infrastructure & Operations Professionals

    Report

    Report Colubris Networks Takes On The Enterprise With Midmarket WLAN Infrastructure

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 4, 2007 | Chris Silva

    Commonly viewed as a niche player in the service and hospitality industries, Colubris Networks is now taking aim at enterprise customers. With expanded product offerings and marketing designed to...

  • For Infrastructure & Operations Professionals

    Report

    Report Aruba Networks Leads In Robust Security In WLAN Infrastructure

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 4, 2007 | Chris Silva

    Aruba Networks offers multiple and complex schema for managing users, traffic, and bandwidth on the wireless local area network (WLAN). It continues to bring on marquee enterprise deployments which...

  • For Infrastructure & Operations Professionals

    Report

    Report 3Com Captures The SMB Market For WLAN Infrastructure

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 4, 2007 | Chris Silva

    3Com remains a clear fit for small and medium-size businesses (SMBs) among vendors in the wireless local area network (WLAN) infrastructure space. An OEM of Trapeze Networks' technology, the vendor...

  • For Infrastructure & Operations Professionals

    Report

    Report Cisco Systems Captures The Enterprise Market For WLAN Infrastructure

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 4, 2007 | Chris Silva

    Cisco Systems emerges as the Leader in the wireless local area network (WLAN) space this year. The vendor, offering a comprehensive solution of standalone, centrally managed, and hybrid access...

  • For CIO Professionals

    Report

    Report India's Retail Industry: IT Market Trends And Opportunities, 2006-2010

    April 4, 2007 | Dane Anderson

    This report provides vendor strategists with an assessment of the IT opportunities available in the Indian retail industry. The report examines the eight key segments in India's retail sector,...

  • For Infrastructure & Operations Professionals

    Report

    Report Trapeze Networks Emerges As A Leader In WLAN Infrastructure

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 4, 2007 | Chris Silva

    Trapeze Networks has redesigned its wireless local area network (WLAN) infrastructure offering around the Smart Mobile architecture. The network, comprised of traditional thin access points (APs),...

  • For Infrastructure & Operations Professionals

    Report

    Report Meru Networks Targets Resource-Strapped Deployments With Unique WLAN Infrastructure

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 4, 2007 | Chris Silva

    Meru Networks' architecture — deploying wireless local area networks (WLANs) based on a shared-channel model — is ideally suited to voice-centric and client-dense deployments. The vendor's...

  • For Infrastructure & Operations Professionals

    Report

    Report Siemens Is Midmarket Healthcare Strong Performer For WLAN Infrastructure

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 4, 2007 | Chris Silva

    Playing off of its parent company's firm position in the healthcare vertical, Siemens represents a solid technology choice for the midmarket healthcare enterprise. Developing its suite of wireless...

  • For Infrastructure & Operations Professionals

    Report

    Report ProCurve Networking By HP Steps Into The Leaders Category In WLAN Infrastructure

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 4, 2007 | Chris Silva

    ProCurve Networking by HP's networking product suite offers comparable features and functions to established, large enterprise vendors, while also offering innovative warranty and support for its...

  • For Infrastructure & Operations Professionals

    Report

    Report Nortel Networks Provides Voice-Ready WLAN Infrastructure

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 4, 2007 | Chris Silva

    Nortel Networks — traditionally a voice- and carrier-network vendor — has an OEM relationship with pure-play wireless local area network (WLAN) vendor Trapeze Networks to bring to market its suite...

  • For Customer Experience Professionals

    Report

    Report How UK Bank Brands Succeed Online

    Forrester Conducts Web Site Brand Reviews On Barclays, HSBC, Lloyds TSB, And RBS
    April 3, 2007 | Tim van Tongeren

    UK banks have been building up their brands for dozens of years. To find out if they were able to translate their brands online, we reviewed the sites of the four top brands on how well they...

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