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  • For Infrastructure & Operations Professionals

    Report

    Report Blue Cross: A Case Study In Building Better Disaster Recovery — While Saving Money

    February 13, 2007 | Laura Koetzle, Stephanie Balaouras

    Starting in 2004, health plan Blue Cross and Blue Shield of Minnesota (Blue Cross) began to completely revamp its disaster recovery program. In just one year, Blue Cross eliminated $1.5 million in...

  • For CIO Professionals

    Report

    Report Enterprise IT's Staffing Mix

    February 13, 2007 | Samuel Bright

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Web Buyers Still Expect Lower Prices Online

    But That Doesn't Mean Retailers Have To Bottom Feed
    February 13, 2007 | Carrie Johnson, Sucharita Mulpuru

    A history of insane promotions and deals has left the Web with the dubious reputation of being a bargain basement. As a result, online shoppers expect to find lower prices online than in other...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Free Online Trade Offers Won't Grab Market Share

    But Wells Fargo's Offer, Like Bank Of America's, Will Change Investor Expectations
    February 13, 2007 | Bill Doyle

    A new offer of free online trades from Wells Fargo, like a recent offer from Bank of America, won't succeed in taking meaningful market share from any of the top direct brokerages because few of...

  • For CIO Professionals

    Report

    Report IT Talent Management Best Practices: Industry Adoption

    February 13, 2007 | Samuel Bright

  • For CIO Professionals

    Report

    Report The State Of IT Governance And Sourcing In North American Enterprises

    Business Technographics North America
    February 13, 2007 | Marc Cecere

    IT spending in North American enterprises will remain constant at 4% to 5% of total company revenue. However, spending on new investments (versus ongoing operations and maintenance) increased from...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Will Plans Abandon $1.4B In Annual CDHP Profits?

    Health Plans' Service Issues Will Cause Market Deceleration If Ignored
    February 12, 2007 | Carlton A. Doty

    Recent evidence shows that consumer-driven health plans (CDHPs) are beginning to gain market share faster than Forrester predicted in 2003. However, enrollees in these plans will demand improved...

  • For CIO Professionals

    Report

    Report CIOs: Attack Weak Application Maintenance Processes That Stifle IT Productivity

    February 12, 2007 | Phil Murphy

    Forrester surveyed 221 IT decision-makers about their application maintenance habits and preferences — how they organize, budget, and transfer knowledge, as well as what they would do to...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Taking European Online Travel To The Next Level

    February 12, 2007 | Henry H. Harteveldt

    Two in three European leisure travelers are now online, with most enjoying in-home broadband access. Forty-one percent both research and buy travel online. These leisure travel Bookers are focused...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How BB&T Built A Superior Online Application

    Rethinking Processes And Practices Results In A Best-Practice Sales Process
    February 12, 2007 | Brad Strothkamp

    In late 2005, the BB&T eBusiness group assembled a team to rebuild and rethink the online checking account application and associated processes. The team, which involved key members of the...

  • For Infrastructure & Operations Professionals

    Report

    Report IT Asset Management: IT Asset Sourcing And Fulfillment Best Practices

    February 12, 2007 | Norbert Kriebel

    From the point of view of an IT asset, sourcing and fulfillment is a one-time activity that marks the beginning of its life cycle in an organization. In the best case, the asset will serve a long...

  • For Customer Experience Professionals

    Report

    Report What's Wrong With The Mobile Web?

    February 12, 2007 | Vidya L. Drego

    The mobile Web is fraught with user experience challenges. Sites are difficult to find, usability of both devices and sites is poor, and access is costly. Despite these challenges, the mobile Web...

  • For Application Development & Delivery Professionals

    Report

    Report SAP Bolsters Midmarket Focus With Two New Offerings

    February 12, 2007 | R "Ray" Wang, Paul D. Hamerman

    Building a long-term growth strategy to hedge against the mature enterprise space, SAP has announced two products for the core midmarket. One is an upgrade to the existing All-in-One offering based...

  • For Enterprise Architecture Professionals

    Report

    Report Justifying B2B Integration

    February 9, 2007 | Ken Vollmer

    Many organizations with a significant number of B2B interactions with customers and suppliers still do not use any form of automated, electronic document exchange technology due to the difficulty...

  • For Sourcing & Vendor Management Professionals

    Report

    Report AT&T's Current Offering Is Best In Class In US Enterprise-Class VoIP Services

    The Forrester Wave™ Vendor Summary, Q1 2007
    February 9, 2007 | Lisa Pierce

    AT&T's broad portfolio of enterprise voice over IP (VoIP) services is complemented by the strength of its session initiation protocol (SIP) trunking and hosted VoIP and IP conferencing services....

  • For Sourcing & Vendor Management Professionals

    Report

    Report Sprint's Emerging Portfolio Of US Enterprise-Class VoIP Services

    The Forrester Wave™ Vendor Summary, Q1 2007
    February 9, 2007 | Lisa Pierce

    Sprint is well-suited today to serve the needs of data-centric enterprise customers with diverse location requirements that want to standardize on a facilities-based backbone provider that partners...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Caritor Acquires Keane: A New Marriage Of Local Client Service With Offshore Delivery

    February 9, 2007

    For the first time, a small global firm (with heavy backing from a consortium of banks) is being combined with an Americas-based IT services provider with strong vertically aligned onshore...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: US Enterprise-Class VoIP Services, Q1 2007

    AT&T And Verizon Are Ahead Of The Pack
    February 9, 2007 | Lisa Pierce

    Despite constant media and supplier hype around voice over IP (VoIP), a careful analysis of US enterprise-class facilities-based VoIP services and providers reveals there is no single market leader...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Global Crossing's Growing Suite Of US Enterprise-Class VoIP Services

    The Forrester Wave™ Vendor Summary, Q1 2007
    February 9, 2007 | Lisa Pierce

    Global Crossing, which offers a broad array of international enterprise voice over IP (VoIP) services, has recently expanded the availability of some key VoIP services to the US, including IP...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Verizon Business' Strategy Is The Best Of US Enterprise-Class VoIP Service Providers

    February 9, 2007 | Lisa Pierce

    Verizon Business is best in class on overall voice over IP (VoIP) strategy, leading others on technology strategy, planned performance and customer service enhancements, and price. It offers the...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Qwest Communications Tops US Enterprise-Class VoIP Service Providers In Market Presence

    The Forrester Wave™ Vendor Summary, Q1 2007
    February 9, 2007 | Lisa Pierce

    Because of its strong showing in voice over IP (VoIP) deployments, revenues, sales capabilities, and customer satisfaction on hosted VoIP and managed IP private branch exchange (PBX) services,...

  • For CIO Professionals

    Report

    Report 2007 Enterprise IT Budget Outlook: North America

    Business Technographics North America
    February 8, 2007 | G. Oliver Young

    The outlook for IT spending in 2007 is improved from 2006. Enterprises expect to increase their IT budgets by 3.8%, up from a 3.2% planned increase at this time last year. This increase in spend...

  • For Customer Experience Professionals

    Report

    Report Consumers Prefer The Phone For Rx Reminders

    Health Plans And Drug Marketers Should Automate Outbound Calls
    February 8, 2007 | Elizabeth Boehm

    Pharmacy managers at health plans and pharmacy benefit management firms (PBMs) want members to take the medications their doctors prescribe to combat otherwise expensive diseases. And...

  • For Infrastructure & Operations Professionals

    Report

    Report 2006 Enterprise Server Buyer Profile

    Business Technographics® North America And Europe
    February 8, 2007 | Frank E. Gillett

    As part of our annual survey of enterprise IT infrastructure decision-makers, we asked a set of server-oriented questions about which servers, processors, and OSes they use; their use of and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The March Toward Insurance Claims Automation

    February 8, 2007 | Ricardo Arruda, Benjamin Ensor

    Insurers have been using old, legacy-based, and highly paper-intensive claims systems for years — and suffering severe operational deficiencies as a consequence. New technology means this old...

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