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  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Human-Centric Business Process Management Suites, Q1 2006

    Appian, Lombardi, Pegasystems, Savvion, And TIBCO Lead Our Lab-Based Evaluation
    February 24, 2006 | Connie Moore

    Many enterprises are now turning to business process management suites (BPMS) as a way to realize their strategic focus on business processes. To see how human-centric BPMS vendors stack up,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: HR BPO Providers, Q1 2006

    Accenture, ExcellerateHRO, Hewitt Associates, and IBM Lead In Our Services Evaluation
    February 24, 2006 | Bill Martorelli

    Large enterprise customers are embracing BPO as a way to improve HR performance, cut costs, and optimize HR administration on a global basis. To assess the state of the HR BPO market and see how...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Service Desk Management Tools, Q1 2006

    Different Needs Point To Different Category Leaders
    February 17, 2006 | Chip Gliedman

    To assess the state of the service desk management tools market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top service desk management...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: North American MPLS Services, Q1 2006

    AT&T Leads In Two Of Three Dimensions In Our Services Evaluation
    February 16, 2006 | Lisa Pierce, Robert Whiteley III

    Companies that have been using Frame Relay for site-to-site connectivity or ATM for class of service/quality of service (CoS/QoS) functionality are beginning to migrate to networks based on...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: SOA And Web Services Management, Q1 2006

    AmberPoint And Actional (Sonic Software) Lead In Our Product Evaluation
    February 10, 2006 | Randy Heffner

    Service-oriented architecture (SOA) and Web services management applies enterprise management concepts to SOA's service interface layer, implementing key aspects of SOA-based flexibility by...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: BI Reporting And Analysis Platforms, Q1 2006

    Business Objects And Cognos Lead In Our Product Evaluation
    February 8, 2006 | Keith Gile

    Forrester evaluated 10 leading business intelligence (BI), database, and application vendors across 92 criteria and found Business Objects has established early BI platform leadership, followed by...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Transportation Management Solutions, Q1 2006

    SAP And Oracle's G-Log Lead Overall, But Manhattan Leads In Functionality In Our Product Evaluation
    February 7, 2006 | Noha Tohamy

    As global companies look to manage extended supply chains, transportation management is taking center stage. Firms are looking for solutions that offer transportation functionality ranging from...

  • For Customer Insights Professionals

    Report

    Report The Forrester Wave™: Enterprise Marketing Platforms, Q1 2006

    Unica Leads The Pack, While Siebel Is Best For B2B In Our Lab-Based Evaluation
    February 3, 2006 | Elana Anderson

    More than three out of four marketers say that marketing needs a comprehensive, integrated application suite to improve its effectiveness. Forrester refers to this broader suite as the Marketing...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Message Archiving Hosted Services, Q1 2006

    Microsoft, Iron Mountain, And ZANTAZ Are Strong Performers In Our Message Archiving Hosted Service Providers Evaluation
    January 31, 2006 | Erica Driver

    Firms use message archiving hosted services to help them comply with government regulations (especially in the financial services industry) and corporate communications policies as well as to...

  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: User Account Provisioning, Q1 2006

    Sun Microsystems Leads In Our Product Evaluation
    January 30, 2006 | Jonathan Penn

    Forrester evaluated leading user account provisioning vendors across 125 criteria and found that Sun Microsystems is a market leader for a reason — its product delivers superior provisioning...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Warehouse Management Systems, Q1 2006

    HighJump, Manhattan Associates, And RedPrairie Lead In Our Product Evaluation
    January 24, 2006 | Nikki Baird

    To assess the state of the warehouse management systems (WMS) market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top WMS vendors across...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Information Quality Software, Q1 2006

    Trillium Software, Firstlogic, And IBM Lead In Our Product Evaluation
    January 17, 2006 | J. Paul Kirby

    In this Forrester Wave™, we evaluated the strengths and weaknesses of top information quality software vendors across 53 criteria. Dirty data is both common and costly, but it is also...

  • For Customer Experience Professionals

    Report

    Report The Forrester Wave™: Web Analytics, Q1 2006

    Coremetrics, Omniture, Visual Sciences, and WebTrends Lead In Our Product Evaluation
    January 13, 2006 | Nate L. Root

    The hub of firms' online marketing strategies, Web analytics is now expanding to handle other analysis tasks and customer data sources. To assess the state of the Web analytics market and see how...

  • For Customer Insights Professionals

    Report

    Report The Forrester Wave™: Database Marketing Service Providers, Q1 2006

    Analytics Propel Epsilon, Merkle, and Allant To The Top Of Our Evaluation
    January 10, 2006 | Eric Schmitt

    Firms hire database marketing service providers to manage, cleanse, and integrate customer data. In many cases, they also pay for marketing operations, analytical services, and strategy support. To...

  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Enterprise Antispyware, Q1 2006

    McAfee, Trend Micro, And Symantec Lead In Our Product Evaluation
    January 6, 2006 | Natalie Lambert

    In the past few years, spyware has joined malicious code and hackers as a top IT security threat. It can steal both personal and corporate information, as well as slow down internal networks so...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Business Rules Platforms, Q1 2006

    ILOG, Fair Isaac, And Pegasystems Lead In Our Lab-Based Evaluation
    January 4, 2006 | John R. Rymer

    To assess the state of the business rules platform market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top business rules platform...

  • For B2C Marketing Professionals

    Report

    Report The Forrester Wave™: Consumer ISPs, Q4 2005

    Evaluation Of Top Consumer Internet Service Providers Across 25 Criteria
    December 28, 2005 | Maribel D. Lopez

    The ISP market is morphing as more consumers move online and shift from dial-up to broadband. To assess the state of the US consumer ISP market and see how the providers stack up against each...

  • For B2C Marketing Professionals

    Report

    Report The Forrester Wave™: Email Marketing Service Providers, Q4 2005

    Evaluation Of Top Email Marketing Service Providers Across 75 Criteria
    December 22, 2005 | Shar VanBoskirk

    Despite consumer concern over spam and email fraud, spending on email marketing is still strong. Our review of nine email marketing vendors reveals that integration with other applications, dynamic...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Message Archiving Software, Q4 2005

    Evaluation Of Top Message Archiving Software Vendors Across 74 Criteria
    December 20, 2005 | Erica Driver

    Message archiving software can help organizations achieve regulatory and corporate policy compliance, reduce the cost of eDiscovery, and reduce storage costs through mailbox management. The top six...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Multichannel Contact Center Outsourcers, Q4 2005

    Evaluation Of Top Multichannel Contact Center Outsourcers Across 47 Criteria
    December 12, 2005 | Elizabeth Herrell

    Most enterprise customers no longer expect one-dimensional support from contact center outsourcers and want to extend these services across multiple channels, including the Web and other self-help...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Global Delivery Infrastructure Management, Q4 2005

    Evaluation Of Top Global Delivery Infra. Mgmt. Vendors Across 28 Criteria
    December 9, 2005 | Robert McNeill

    IT service providers of all stripes are ramping up their low-cost, remote infrastructure delivery capabilities. Traditionally, domestic providers touted their global capabilities as a mechanism for...

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