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  • For eBusiness & Channel Strategy Professionals

    Report

    Report Travel Sellers Should Adopt Alternative Payment Options

    PayPal And Bill Me Later Appeal To Travelers And Make Sense For Sellers
    February 20, 2007 | Henry H. Harteveldt

    As travel companies search for ways to grow their online bookings and their margins, many are considering alternative payment options like Bill Me Later and PayPal. Although habit and loyalty...

  • For Customer Experience Professionals

    Report

    Report The In-Store Experience: Selecting A Digital Camera

    Forrester Examined The In-Store Experience At Four Major Retailers
    February 20, 2007 | Bruce D. Temkin

    We examined the in-store experience for researching and selecting a digital camera in four major retail stores: Best Buy, Circuit City, RadioShack, and Wal-Mart. We found many flaws in these...

  • For CIO Professionals

    Report

    Report ePurchasing Software Market

    eProcurement And eSourcing Mature; CLM, EIPP, And Automated Spend Analysis Grow
    February 20, 2007 | Andrew Bartels

    The market for ePurchasing software, also called spend management or supplier relationship management solutions, will grow at a compound annual growth rate (CAGR) of 10% from 2003 to 2008, with...

  • For Customer Insights Professionals

    Report

    Report Web Analytics Finally Meets Marketing Execution

    Omniture Adds A Touch Of Clarity To Its Vision For An Online Marketing Suite
    February 16, 2007 | Suresh Vittal

    Most firms that want Web analytics already have it, leaving vendors in the Web analytics market scrambling for a growth strategy. But apart from a rash of marketing messages like "analytics in...

  • For Security & Risk Professionals

    Report

    Report Identifying And Selecting The Right Risk Consultant

    Market Landscape Of Risk Consulting Firms
    February 16, 2007 | Michael Rasmussen

    Business today is dynamic and complex, which is causing organizations to consider more formalized processes for enterprise risk management. The goal is to effectively mitigate or avoid damage to...

  • For Customer Experience Professionals

    Report

    Report Best And Worst Of Cross-Channel Design, 2007

    Forrester Applies Its Cross-Channel Review Methodology To 16 Major Firms
    February 16, 2007 | Moira Dorsey

    Forrester applied its Cross-Channel Review methodology to the experiences at 16 firms — four of the largest credit card issuers, consumer electronics retailers, PC manufacturers, and wireless...

  • For Customer Experience Professionals

    Report

    Report Telco/MSO Portals Fail To Satisfy Consumers

    Telcos And MSOs Must Fix Basic Design Flaws To Drive Usage
    February 16, 2007 | Maribel D. Lopez

    Telcos, ISPs, and cablecos have launched sales, account management, and content portals on their consumer-facing Web sites. Their goals: more revenue, lower costs, and increasing differentiation...

  • For B2C Marketing Professionals

    Report

    Report 3GSM 2007 Talks Experience, Not Technology

    February 16, 2007 | Niek Van Veen

    Forrester analysts were present at the annual 3GSM World Congress. This year, we found surprisingly little technology hype across the 1,300 vendors with wares on display. Instead, the bulk of...

  • For Application Development & Delivery Professionals

    Report

    Report Shared Services Consortium Buying Brings Enterprise-Class Benefits To Public Sector SMEs

    February 15, 2007 | R "Ray" Wang

    Access to enterprise-class business applications often remains out of reach for school districts, municipalities, state authorities, and small to midsize state governments. However, for business...

  • For Infrastructure & Operations Professionals

    Report

    Report What's New With Windows Mobile 6?

    Microsoft Hardens Security And Adds HTML Email And Mobile Office Support
    February 15, 2007 | Benjamin Gray

    On February 12, 2007, at the 3GSM World Conference in Barcelona, Microsoft officially announced the release of Windows Mobile 6. For business users, the experience builds on Windows Mobile 5.0 but...

  • For Customer Insights Professionals

    Report

    Report How Firms Use Database Marketing Services

    February 15, 2007 | Dave Frankland

    We interviewed 198 marketers about how they outsource 10 related database marketing services. Bottom line: Direct marketers are hungry for outsourcing services. They turn to service providers for...

  • For CIO Professionals

    Report

    Report Planview Buys Business Engine As PPM Consolidation Continues

    February 15, 2007 | Phil Murphy

    Firing the next salvo in the rapidly consolidating project portfolio management (PPM) market, Planview publicly announced its acquisition of competitor Business Engine on February 13, 2007,...

  • For CMO Professionals

    Report

    Report Financial Services Institutions Should Tackle Price Optimization

    February 15, 2007 | Mary Pilecki

    Retail financial services institutions (FSIs) continue to struggle to increase share of wallet. But the majority of consumers don't believe that their FSIs are rewarding them appropriately for...

  • For Application Development & Delivery Professionals

    Report

    Report Death To The BI Data Silo? Not So Fast

    February 15, 2007 | J. Paul Kirby

    The infamous data silos used for business intelligence (BI) that isolate different business domains and obstruct innovation often deserve their pariah reputation — but not always. The right...

  • For B2C Marketing Professionals

    Report

    Report Copycat Auto Sites Don't Make Sense

    OEM Site Visitors Aren't Car-Shopping Clones
    February 15, 2007 | Chloe Stromberg

    After 10 years on the Web, automakers have developed a serious case of industry tunnel vision, serving up vehicle info via sites that look and feel remarkably similar. Is online car shopping so...

  • For CIO Professionals

    Report

    Report Presenting IT To The Board Of Directors

    An Overview And Slide Structure Template for CIOs
    February 15, 2007 | Laurie M. Orlov, Bobby Cameron

    IT executives are occasionally asked to present to the highest level of enterprise oversight, the board of directors, usually at the recommendation and invitation of the CEO. A board presentation...

  • For Infrastructure & Operations Professionals

    Report

    Report Who Has Changed My Network?

    The Discipline Of Network Change And Configuration Management
    February 14, 2007 | Eveline Oehrlich

    Network downtime results in a significant and immediate revenue loss in today's organizations. Large enterprises can fritter away a significant chunk of their annual revenues — tens or...

  • For Infrastructure & Operations Professionals

    Report

    Report North American IMS Activities In 1H 2006

    February 14, 2007 | Michele Pelino, Lars Godell

  • For Infrastructure & Operations Professionals

    Report

    Report European IMS Activities In 1H 2006

    February 14, 2007 | Michele Pelino, Lars Godell

  • For Content & Collaboration Professionals

    Report

    Report Knowledge, Learning, And Work Unite!

    Formal And Informal Learning Help Workers Do Their Jobs
    February 14, 2007 | Claire Schooley

    A new generation of learning is here. Today, employees are working in a very fast-paced environment. They need learning that is immediate, relevant, and in the context of their work. The course...

  • For CIO Professionals

    Report

    Report Telecom And IT Strategists Must Pursue Converged Service Delivery To 2010 And Beyond

    February 14, 2007 | Rolf Schonhowd

    Strategy professionals at today's telecom and IT services firms must cope with the merger of their formerly distinct segments into a single global market, which Forrester calls converged service...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Reaching The Online, Uninsured Healthcare Consumer

    Which Health-Related Web Sites Are The Uninsured Visiting, And What Do These Consumers Research?
    February 14, 2007 | Julie Snyder, Bradford J. Holmes

    The millions of uninsured consumers in the United States constitute a market that no plan can ignore. In fact uninsured consumers are online, and they are actively visiting health-related sites to...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Free Online Trade Offers Won't Grab Market Share

    But Wells Fargo's Offer, Like Bank Of America's, Will Change Investor Expectations
    February 13, 2007 | Bill Doyle

    A new offer of free online trades from Wells Fargo, like a recent offer from Bank of America, won't succeed in taking meaningful market share from any of the top direct brokerages because few of...

  • For Infrastructure & Operations Professionals

    Report

    Report Blue Cross: A Case Study In Building Better Disaster Recovery — While Saving Money

    February 13, 2007 | Laura Koetzle, Stephanie Balaouras

    Starting in 2004, health plan Blue Cross and Blue Shield of Minnesota (Blue Cross) began to completely revamp its disaster recovery program. In just one year, Blue Cross eliminated $1.5 million in...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Software-As-A-Service Adoption

    February 13, 2007 | Liz Herbert

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