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  • For CIO Professionals

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    Report Forrester Flash: Blockchain

    February 14, 2018 | Martha Bennett

    Among the most frequently asked questions Forrester receives on the topic of blockchain are: How would you define blockchain? Should we consider investing in a blockchain-based solution? How mature...

  • For CIO Professionals

    Report

    Report Create Sustainable Process Innovation

    Advanced Level: Process Practices For IT Transformation
    February 14, 2018 | Christopher Condo, Margo Visitacion

    Technology leaders must sustainably innovate customer-focused processes to beat the competition. Customer-focused, automated design and development processes enable teams to deliver high-impact...

  • For CIO Professionals

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    Report Put Customers At The Center Of Tech Processes

    Intermediate Level: Process Practices For IT Transformation
    February 14, 2018 | Margo Visitacion

    Technology leaders at the intermediate level must advance IT with customer-focused processes that maximize value delivered. Once established practices are in place, it's time to focus on putting...

  • For CIO Professionals

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    Report How To Turn Process From A Hindrance To A Help

    Beginner Level: Process Practices For IT Transformation
    February 14, 2018 | Christopher Condo, Margo Visitacion

    Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy...

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    Report The Artificial Intelligence Race Is On, And Asian Businesses Are Winning

    February 13, 2018 | Michele Goetz

    Artificial intelligence has changed the rules of the game. Getting the most out of AI investments means looking beyond technology by getting to the heart of business transformation and navigating a...

  • For CIO Professionals

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    Report Blockchain Technology: A CIO's Guide To The Six Most Common Myths

    Understand What's Hype And What's Reality In This Emerging Technology
    February 7, 2018 | Martha Bennett

    Blockchain technology continues to make the headlines, and understandably so: It's a technology concept that allows us to design new business and trust models. But it won't be possible to design,...

  • For CIO Professionals

    Report

    Report Gauge Your Insights-Driven Business Maturity

    The Assessment Report In The Insights-Driven Business Playbook
    February 2, 2018 | James McCormick, Brian Hopkins

    Insights-driven businesses sync data, analytics, and optimization capabilities across their enterprise. They do this at unprecedented scale, unleashing a level of decision making and innovation...

  • For CIO Professionals

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    Report Use Technology To Drive Business Value

    The Executive Overview For The IT Transformation Playbook

    CIOs and CTOs have a mandate to improve the technology foundations and innovations required to win, serve, and retain customers — what Forrester calls business technology (BT). For most, it will...

  • For CIO Professionals

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    Report Harness Emerging Technologies To Unlock New Value From Tech Platforms

    Advanced Level: Technology Practices For IT Transformation

    Advanced tech leaders treat technology as a business asset, the underpinning of new business models. They put technology at the core of their innovation process and harness emerging technology to...

  • For CIO Professionals

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    Report Build Integrated Technology Platforms To Accelerate Growth And Agility

    Intermediate Level: Technology Practices For IT Transformation

    Technology leaders must help their firms engage customers consistently, along every step of their journeys — and constantly adapt and grow with their customer needs. To do this, they must deliver...

  • For CIO Professionals

    Report

    Report The Road Map For Customer-Obsessed IT Transformation

    The Strategy Report In The IT Transformation Playbook

    Transforming legacy technology systems, processes, and talent into the fast, connected technology organization required of customer-obsessed firms is complex and expensive. That's why, as a CIO,...

  • For CIO Professionals

    Report

    Report Reset Your Technology Foundation For Customer Engagement

    Beginner Level: Technology Practices For IT Transformation

    Companies establishing their technology priorities for the age of the customer face an uphill battle against legacy systems and outdated technologies. This report outlines the technologies that...

  • For CIO Professionals

    Report

    Report Transforming Railways With The Connected Train

    How To Leverage IoT To Transform The Business Model Of A 200-Year-Old Industry
    January 31, 2018 | Paul Miller

    Around the world, trains continue to grow in popularity. They're relatively green and relatively affordable. As passenger and freight numbers continue to rise, train operators must make more...

  • For CIO Professionals

    Report

    Report Improving Wind Farms With The Internet Of Things

    IoT Helps Drive Sustainable Business Benefits For Distributed And Remote Assets
    January 31, 2018 | Paul Miller

    Often half way up a remote mountain, or out at sea, wind farms demonstrate many of the issues associated with applying the internet of things (IoT) to the industrial sectors: Environments can be...

  • For CIO Professionals

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    Report From Grease To Code: Industrial Giants Bet Their Future On Software

    To Survive, Manufacturing Firms Must Become As Proficient In The Digital World As They Are In The Physical
    January 31, 2018 | Paul Miller

    Industrial giants rose to dominance by making high-quality physical objects. Lower-cost competition and new multi-stakeholder ecosystems mean this old route to success is no longer sufficient. To...

  • For CIO Professionals

    Report

    Report Great Companies Center Their Tech Strategy On Customers

    Don't Ignore The Basics, But Keep Boldly Adapting Your Strategy To Meet One Goal — Serving Customers
    January 30, 2018 | Dave Bartoletti, Bobby Cameron

    Technology leaders need to rethink strategic planning in the age of the customer. Technology strategies are too often just collections of loosely related project plans and too focused on tech...

  • For CIO Professionals

    Report

    Report India Tech Market Outlook, 2018 To 2019

    India Will Go Through A Phase Of Cautious Spending In 2019
    January 23, 2018 | Ashutosh Sharma

    India's economy is a story of fits and starts. Firms expect the pro-business government to take up aggressive reforms to fast-track economic growth. However, major reforms like demonetization and...

  • For CIO Professionals

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    Report Continuous Value Delivery Is The Foundation Of Success In A Customer-Obsessed World

    Getting Closer To The Customer Will Fundamentally Change The Tech Team As We Know It
    January 23, 2018 | Tim Sheedy

    CIOs globally are looking for ways in which they can deliver value to their digitally savvy customers, partners, and employees. Many are focusing on the continuous value delivery model. This is a...

  • For CIO Professionals

    Report

    Report Partner Strategically To Accelerate Your Insights-Driven Business

    Advanced Level: People Practices For Insights-Driven Businesses
    January 22, 2018 | Jennifer Belissent, Ph.D.

    Concerned with time-to-market and inspired by new business models, business and technology execs look to service providers for relevant insights that they can apply directly to their business...

  • For CIO Professionals

    Report

    Report Taking The Pulse Of Europe's Cloud

    What CIOs Need To Know About Cloud In Europe As We Enter 2018
    January 22, 2018 | Paul Miller

    Cloud computing is established as a tool in the European CIO's technology toolbox, but the rationale for using cloud continues to evolve. This brief examines both recent moves by major cloud...

  • For CIO Professionals

    Report

    Report The Public Cloud Can Be Your Enabler Of Business Innovation

    January 19, 2018 | Tim Sheedy

    CIOs are increasingly using public cloud services to enable business innovation. Infrastructure-as-a-service (IaaS) accelerates and simplifies tech deployments, while the continuous improvement of...

  • For CIO Professionals

    Report

    Report China Tech Market Outlook, 2018 To 2019

    Technology Investment In Digital Innovation And Ecosystem Expansion Remains Strong As China Reforms
    January 16, 2018 | Charlie Dai

    Technology spending in China will reach $234 billion in 2018 as the Chinese government and enterprises further drive necessary reforms by investing in technologies for digital innovation and...

  • For CIO Professionals

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    Report Forrester Infographic: Business-Aligned Tech Decision Makers Drive Enterprise AI Adoption

    There's no doubt that artificial intelligence (AI) and its underlying technology building blocks are top of mind for enterprises today. But who's driving this change and its adoption within their...

  • For CIO Professionals

    Report

    Report Digital Insights Are The New Currency Of Business

    Beginner Level: Technology Practices For Insights-Driven Businesses
    January 12, 2018 | Brian Hopkins, Ted Schadler

    Businesses are drowning in data but starving for insights. Worse, they have no systematic way to consistently turn data into action. This can't continue. Demanding customers and competitive...

  • For CIO Professionals

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    Report Build An Insights-Driven Business

    The Executive Overview Of The Insights-Driven Business Playbook
    January 12, 2018 | Srividya Sridharan, Gene Leganza

    In today's hypercompetitive business environment, harnessing and applying data and analytics at every opportunity to differentiate your products and customer experiences is fast becoming a...

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