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  • For Infrastructure & Operations Professionals

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    Report The Forrester Wave™: Hosted Private Cloud Services, North America, Q2 2017

    Virtustream, Rackspace, And Datapipe Lead, Focusing On Moving Up The Stack With Management Services

    In our 33-criteria evaluation of North American hosted private cloud service providers, we identified the nine most significant — CenturyLink, Datapipe, IBM, INAP, NTT DATA, OVH, Rackspace,...

  • For Infrastructure & Operations Professionals

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    Report Pick The Right IoT Network Strategy

    Sorting Through The Latest Wireless Technologies And Choosing The Right Architecture To Connect IoT Devices
    June 14, 2017 | Andre Kindness, Michele Pelino

    Network-connected sensors and actuators improve business operations and transform products. But internet-of-things (IoT) requirements stretch current enterprise networking technologies past their...

  • For Infrastructure & Operations Professionals

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    Report Reduce Risk And Improve Security Through Infrastructure Automation

    The Bad Guys Use Automation — Fight Fire With Fire

    Security initiatives are becoming increasingly difficult, if not impossible, to execute manually. As infrastructure-as-code (IaC) and internet-of-things (IoT) solutions proliferate, organizations...

  • For Infrastructure & Operations Professionals

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    Report Comprehensive Services Integration Needs More Than Just Conventional SIAM

    Cloud-Based Service Delivery Demands A Broader Approach
    June 6, 2017 | Bill Martorelli, Robert Stroud

    Service integration and management (SIAM) emerged from its roots in the ITIL community as an adjunct to large-scale infrastructure outsourcing. While SIAM is an adequate — if cumbersome — approach...

  • For Infrastructure & Operations Professionals

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    Report Change Management: Let's Get Back To Basics

    Continuous Improvement: The Modern Service Delivery Playbook
    May 25, 2017 | Charles Betz

    Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and development/operations (DevOps). The...

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    Report Cracking The Collaboration Conundrum: Accelerate Customer Focus With ChatOps

    May 24, 2017 | Elinor Klavens, Robert Stroud

    Development and operations (DevOps) exploded the scope of responsibility for infrastructure and operations (I&O) professionals; now they must take a full life-cycle view of services and understand...

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    Report Embrace Cloud Economics For On-Premises Enterprise Storage

    Consumption-Based Pricing For Cloud Changes Enterprise Perspectives On Storage Procurement
    May 18, 2017 | Richard Fichera

    Cloud storage isn't a panacea, considering enterprises' concerns about privacy, governance, availability, and unpredictable costs, but the basic opex cost model is extremely attractive. Enterprises...

  • For Infrastructure & Operations Professionals

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    Report DevOps Heat Map 2017

    Landscape: The Modern Service Delivery Playbook
    May 11, 2017 | Robert Stroud, Elinor Klavens

    Development and operations (DevOps), the purview of unicorns, is now transitioning to the mainstream. Business technology (BT) leaders are realizing that Agile is no longer enough; they need to...

  • For Infrastructure & Operations Professionals

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    Report Ten Best Practices From Early Adopters For IoT Software Platform Deployment

    May 9, 2017 | Michele Pelino

    Infrastructure and operations (I&O) pros whose firms seek to deploy smart, connected products for customers or deliver internet-of-things (IoT)-enhanced processes are looking to IoT software...

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    Report Build A Comprehensive Business Case For Technology Purchasing

    Business Case: The Workforce Enablement Playbook
    May 5, 2017 | J. P. Gownder, Andrew Hewitt

    To help their businesses drive revenue growth, I&O leaders must focus investments on initiatives that help win, serve, and retain customers — not just cutting costs. This means that I&O pros are...

  • For Infrastructure & Operations Professionals

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    Report Best Practices: Strategies For Making The Crucial Shift To DevSecOps

    May 1, 2017 | Milan Hanson

    Cybersecurity needs help from infrastructure and operations (I&O) teams. Threats are evolving faster than ever and becoming increasingly sophisticated. Consumers drive shorter release cycles by...

  • For Infrastructure & Operations Professionals

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    Report Hybrid Cloud Is The Foundation For Storage Agility And Economics

    Proper Utilization Of Cloud And Enterprise Storage Will Dictate BT Success
    April 28, 2017 | Richard Fichera

    Hybrid clouds are the future state of compute and storage for enterprises in the age of the customer. Hybrid cloud storage can now blend on-premises storage infrastructure with public and hosted...

  • For Infrastructure & Operations Professionals

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    Report How To Know Whether Extended Reality Has A Place In Your Innovation Strategy

    A Scorecard Approach Helps You Make Smart Investment Decisions — And Avoid Wasteful Ones
    April 26, 2017 | J. P. Gownder

    Infrastructure and operations (I&O) leaders are increasingly tasked with applying technology to help solve business problems. Extended reality, comprising virtual reality (VR), augmented reality...

  • For Infrastructure & Operations Professionals

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    Report The State Of Enterprise Worker Mobility, 2017

    Use Forrester's Employee Mobile Mind Shift Index To Inform Your Mobile Strategy
    April 21, 2017 | Andrew Hewitt, Roxana Strohmenger

    Mobile isn't just a consumer phenomenon; infrastructure and operations (I&O) leaders and companies that fall short on meeting employee mobility needs miss out on a fundamental opportunity to better...

  • For Infrastructure & Operations Professionals

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    Report The Forrester Wave™: Disaster-Recovery-As-A-Service Providers, Q2 2017

    Cloud-Based Recovery Providers Focus More On Virtual Infrastructure Than Heterogeneous Enterprise Deployments
    April 20, 2017 | Naveen Chhabra

    In our 26-criteria evaluation of disaster-recovery-as-a-service (DRaaS) providers, we identified the 10 most significant players — Bluelock, Daisy, HPE Enterprise Services, IBM, iland, NTT...

  • For Infrastructure & Operations Professionals

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    Report Be Aware Of These Sourcing Trends For Managed Services And Cloud

    April 19, 2017 | Bill Martorelli

    As the nature of sourcing demand and delivery continues to evolve, infrastructure and operations (I&O) professionals will witness the impact of service delivery automation, which has been...

  • For Infrastructure & Operations Professionals

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    Report Vendor Landscape: Private Cloud In China, 2017

    Pick The Appropriate Private Cloud Solutions To Build The Foundation For Your Digital Transformation
    April 19, 2017 | Travis Wu, Frank Liu

    Private cloud is becoming a driving force behind enterprise digital transformation. But infrastructure and operations (I&O) professionals seeking to adopt private cloud face challenges in...

  • For Infrastructure & Operations Professionals

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    Report Assess Your Workforce Maturity To Deliver A Better Employee Experience

    Assessment: The Workforce Enablement Playbook
    April 18, 2017 | David K. Johnson

    Infrastructure and operations (I&O) leaders often seek ways to improve their services and mature their organizations, but they may be relying on traditional technology and process-centric...

  • For Infrastructure & Operations Professionals

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    Report Use Employee Journey Mapping To Improve Your Company's Performance

    Experience: The Workforce Enablement Playbook
    April 18, 2017 | David K. Johnson

    The employees in your organization strive daily to create value for customers, yet they must often overcome the drag of inefficient processes, policies, and tools. Employee journey mapping is a...

  • For Infrastructure & Operations Professionals

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    Report Reshape Your Application Support For Digital Operations

    Say Hello To The New I&O Customer Care Team
    April 10, 2017 | Charles Betz

    Digital transformation and development and operations (DevOps) are challenging the traditional application support (AS) function within the infrastructure and operations (I&O) organization. In this...

  • For Infrastructure & Operations Professionals

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    Report Vendor Landscape: Colocation And Data Center Services

    Vendors From Various Backgrounds Compete To Solve Regional Demands
    April 4, 2017 | Sophia I. Vargas

    In a world of pervasive technology solutions, infrastructure and operations (I&O) leaders must maintain a growing portfolio of heterogeneous hardware and services. For organizations with burgeoning...

  • For Infrastructure & Operations Professionals

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    Report The Future Of Jobs, 2027: Working Side By Side With Robots

    Automation Won't Destroy All The Jobs, But It Will Transform The Workforce — Including Yours
    April 3, 2017 | J. P. Gownder

    There's a lot of talk these days about the bleak future of employment: Claims that robots will steal all the jobs are commonplace. But the future of jobs isn't nearly as gloomy as many...

  • For Infrastructure & Operations Professionals

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    Report Vendor Landscape: Cloud Migration Services

    Focus On A Balanced Sourcing Strategy For Applications Migration
    March 28, 2017 | Bill Martorelli

    For most enterprises, becoming digital entails migrating applications to the cloud. Clients embarking on cloud migration efforts are increasingly emphasizing speed above all else. Fortunately for...

  • For Infrastructure & Operations Professionals

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    Report Case Study: Black Friday Drives BT Transformation At Dixons Carphone

    March 22, 2017 | Milan Hanson

    Customer satisfaction makes or breaks a retailer, and the annual peak shopping day is the ultimate test. For Dixons Carphone, that test came on Black Friday, the start of the holiday shopping...

  • For Infrastructure & Operations Professionals

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    Report Adoption Profile: Private Cloud in North America, Q1 2017

    March 22, 2017 | Lauren E. Nelson

    Private cloud adoption is thriving in North America. With increasing interest in public cloud migration, infrastructure and operations (I&O) professionals are concerned about private cloud...

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