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  • For Infrastructure & Operations Professionals

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    Report Case Study: Black Friday Drives BT Transformation At Dixons Carphone

    March 22, 2017 | Milan Hanson

    Customer satisfaction makes or breaks a retailer, and the annual peak shopping day is the ultimate test. For Dixons Carphone, that test came on Black Friday, the start of the holiday shopping...

  • For Infrastructure & Operations Professionals

    Report

    Report Adoption Profile: Private Cloud in North America, Q1 2017

    March 22, 2017 | Lauren E. Nelson

    Private cloud adoption is thriving in North America. With increasing interest in public cloud migration, infrastructure and operations (I&O) professionals are concerned about private cloud...

  • For Infrastructure & Operations Professionals

    Report

    Report Strategic Benchmarks 2017: Infrastructure Priorities

    Benchmarks: The Infrastructure Transformation Playbook
    March 20, 2017 | Sophia I. Vargas

    This report provides infrastructure and operations (I&O) professionals with strategic benchmarks so they can compare their infrastructure budgets, priorities, motivations, and technology adoption...

  • For Infrastructure & Operations Professionals

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    Report How A Sysadmin Becomes A Developer

    Learn The "Dev" Side Of DevOps — You're A Dev, Too
    March 9, 2017 | Chris Gardner, Robert Stroud

    Given a world where infrastructure is increasingly software-based (including containers, composable infrastructure, and more), systems administrators (sysadmins) must quickly acquire skill sets...

  • For Infrastructure & Operations Professionals

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    Report Hyperconverged Infrastructure And You

    Understanding Workloads, Data Services, And Costs Will Yield Optimal Decisions
    March 8, 2017 | Richard Fichera

    To support a business technology (BT) agenda, infrastructure and operations (I&O) professionals must factor critical aspects of their own environments into their decisions and understand how these...

  • For Infrastructure & Operations Professionals

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    Report Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Jobs

    Tools And Technology: The Workforce Enablement Playbook
    March 6, 2017 | David K. Johnson

    Employees in your company who engage with customers must become more agile, responsive, and informed. The corporate personal computing environment is now a mix of legacy technology that isn't well...

  • For Infrastructure & Operations Professionals

    Report

    Report Adoption Profile: Private Cloud In Europe, Q1 2017

    March 3, 2017 | Lauren E. Nelson

    Private cloud is alive and well in Europe. With enterprise interest in migration to public cloud increasing, infrastructure and operations (I&O) professionals are concerned about their private...

  • For Infrastructure & Operations Professionals

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    Report Adoption Profile: Public Cloud In North America, Q1 2017

    March 1, 2017 | Lauren E. Nelson

    Public cloud is poised to become the ubiquitous platform beneath your digital business. It has long served as a platform for new or redesigned workloads, but over the past year, enterprise leaders...

  • For Infrastructure & Operations Professionals

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    Report Edge Computing: IoT Will Spawn A New Infrastructure Market

    The Internet Of Things Demands A Different Design Mindset

    Internet of things (IoT) is the latest transformational technology, extending ubiquitous connectivity and control to the physical world. The applications are limited only by our imagination and our...

  • For Infrastructure & Operations Professionals

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    Report Breakout Vendors: Customer-Engagement-Network Solutions

    Four Innovations That Can Help You Design, Build, And Operate Your Customer Engagement Network (CEN)
    March 1, 2017 | Andre Kindness

    As infrastructure and operations (I&O) leaders move on from building networks that simply connect devices together to building ones that help their businesses win, serve, and retain customers, they...

  • For Infrastructure & Operations Professionals

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    Report Use Managed Cloud Services To Speed Transformation — But Choose Carefully

    Amazon Joins Its Partners In Offering Managed Cloud Services
    February 28, 2017 | Bill Martorelli

    As the focus of computing infrastructure moves to cloud computing, the managed infrastructure services industry is also shifting. Managed cloud services have become the focus of a new class of...

  • For Infrastructure & Operations Professionals

    Report

    Report Networking Technologies Immerse Fans In NFL Games And The Tour De France

    RFID, Wi-Fi, Cell, And Other Wireless Technologies Create New Emotional Experiences And Connections
    February 24, 2017 | Andre Kindness, Michele Pelino

    The National Football League (NFL) and the Tour de France use networking technologies to change the way fans engage with two popular sports in Europe and North America. Dimension Data, Extreme...

  • For Infrastructure & Operations Professionals

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    Report A Dangerous Disconnect: Executives Overestimate DevOps Maturity

    February 21, 2017 | Elinor Klavens, Robert Stroud

    Development and operations (DevOps) is a term that's getting a lot of buzz — but there's also a lot of misinformation associated with it. Nevertheless, it's proving to be a profound driver of...

  • For Infrastructure & Operations Professionals

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    Report The State Of IoT Management

    Bet On Emerging Ecosystems To Help Smooth Business Integration
    February 16, 2017 | Christopher Voce, Michele Pelino

    Connected solutions enable businesses to optimize processes, enhance offerings, and transform their own business models. They generate streams of valuable customer and operational data. While...

  • For Infrastructure & Operations Professionals

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    Report DevOps Will Drive Open Source APM

    February 16, 2017 | Milan Hanson

    Open source software (OSS) is surging in application development circles, but proprietary solutions continue to dominate in application performance management (APM) used within infrastructure and...

  • For Infrastructure & Operations Professionals

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    Report Adoption Profile: Hosted Private Cloud In North America And Europe, Q1 2017

    Hosted Private Cloud Finds A Key Role In Hybrid Strategies And Cloud Migration
    February 16, 2017 | Lauren E. Nelson

    Previously off the radar, public cloud migration (e.g., moving existing workloads) became the top infrastructure and operations (I&O) cloud focus in 2016. Although our data confirms this public...

  • For Infrastructure & Operations Professionals

    Report

    Report Build Your Workforce Enablement Strategic Plan

    Strategic Plan: The Workforce Enablement Playbook
    February 13, 2017 | David K. Johnson

    Few areas of technology are as fundamental to customer interaction and business execution as the devices and software that employees use. But chances are, your firm and executive colleagues view...

  • For Infrastructure & Operations Professionals

    Report

    Report Quantifying Your Company's Workforce: Customers Only Benefit When Employees Do, Too

    Performance Management: The Workforce Enablement Playbook
    February 13, 2017 | David K. Johnson, J. P. Gownder

    A new class of technologies is making it easier for organizations to collect data on their employees' productivity. At the same time, employees are equipping themselves with wearables and apps to...

  • For Infrastructure & Operations Professionals

    Report

    Report Breakout Vendors: Workplace Technology Innovation

    Three Innovative Workplace Tech Vendors Boost Employee Productivity And Customer Satisfaction
    February 10, 2017 | Andrew Hewitt

    Infrastructure and operations (I&O) leaders responsible for workforce experience and technology increasingly think of buildings and the technologies within them not just as places to do work but as...

  • For Infrastructure & Operations Professionals

    Report

    Report Modern Service Delivery Is Here To Stay

    Executive Overview: The Modern Service Delivery Playbook
    February 9, 2017 | Eveline Oehrlich

    Infrastructure and operations (I&O) teams must address today's customers' rising expectations. As application portfolio and infrastructure strategies change, I&O pros must shift to what Forrester...

  • For Infrastructure & Operations Professionals

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    Report The Need For Speed: Drive Velocity And Quality With DevOps

    Vision: The Modern Service Delivery Playbook
    February 9, 2017 | Robert Stroud, Eveline Oehrlich

    Providing a great customer experience requires more than just a great product — it also takes speed and flexibility. The age of the customer demands this speed and flexibility at every layer of the...

  • For Infrastructure & Operations Professionals

    Report

    Report Adoption Profile: Public Cloud In Europe, Q1 2017

    February 8, 2017 | Lauren E. Nelson

    European enterprises adopted public cloud long ago. However, over the past year, the topic of cloud migration has hit the US and European markets. European infrastructure and operations (I&O)...

  • For Infrastructure & Operations Professionals

    Report

    Report Delivering DevOps Value Requires The Correct Business Case

    Business Case: The Modern Service Delivery Playbook
    February 2, 2017 | Robert Stroud

    Interest in DevOps practices for modern service delivery (MSD) is accelerating as companies aim to respond to nimble competitors and boost the quality of their production environment to support...

  • For Infrastructure & Operations Professionals

    Report

    Report Forrester's Preparedness Assessment For Cloud Computing Adoption

    Assessment: The Cloud Computing Playbook
    February 1, 2017 | Lauren E. Nelson, Bill Martorelli

    In the age of the customer, cloud is no longer an option — it's inevitable. However, cloud strategies differ extensively. Specific drivers, industries, risk adversity, and preparation dictate the...

  • For Infrastructure & Operations Professionals

    Report

    Report Deliver Digital Operational Excellence And Digital Customer Experience Innovation With Wearables

    The Enterprise Wearables Journey, 2017
    February 1, 2017 | J. P. Gownder

    In 2017, we'll see a new level of maturity in the enterprise wearable arena, with fewer pilots and more deployments in areas like smart glasses, virtual reality (VR), health monitors, and other...

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