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  • For Infrastructure & Operations Professionals

    Report

    Report The Changing Landscape Of IT Incident And Crisis Management

    Safety-Critical Practices And Collaborative Platforms Are The New Normal
    February 16, 2018 | Charles Betz

    Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational...

  • For Infrastructure & Operations Professionals

    Report

    Report Now Tech: Continuous Resolution, Q1 2018

    Forrester's Overview Of 17 Continuous Resolution Providers
    February 16, 2018 | Charles Betz

    You can use continuous resolution providers like ServiceNow and xMatters to preserve enterprise value, improve the availability of digital services, and handle operational disruptions consistently....

  • For Infrastructure & Operations Professionals

    Report

    Report Develop Cloud Metrics Using The Balanced Scorecard

    Performance Management: The Cloud Computing Playbook
    February 14, 2018 | Lauren E. Nelson, Sophia I. Vargas

    Crafting and measuring the right metrics for your cloud strategy is essential for success. But measuring cloud computing in business terms is probably unnatural for your technology team. Leading...

  • For Infrastructure & Operations Professionals

    Report

    Report The Technology-Augmented Employee

    How Emerging Technologies Like Artificial Intelligence Are Reshaping The Future Of Work
    February 13, 2018 | J. P. Gownder

    Infrastructure and operations (I&O) leaders seek to drive employee productivity, engagement, and success by deploying a wide array of technologies. These include everything from traditional devices...

  • For Infrastructure & Operations Professionals

    Report

    Report Shift To Enterprise Service Management To Improve The Employee Experience

    Processes: The Employee Experience Playbook
    February 12, 2018 | David K. Johnson, Charles Betz

    While new technologies emerge every day, employees can't do their best work because they can't find the services they need, and when they do, bureaucracy causes unacceptable delays. Infrastructure...

  • For Infrastructure & Operations Professionals

    Report

    Report Transform The Employee Experience To Drive Business Performance

    Executive Overview: The Employee Experience Playbook
    February 12, 2018 | David K. Johnson, Christopher Voce

    Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

  • For Infrastructure & Operations Professionals

    Report

    Report IoT Use Case Requirements Will Shape Your Need For 5G

    How To Gauge The Readiness Of 5G And Its Impact On Your Network Strategy

    Vendors and the media are spurring interest in the promise of 5G networks to enable enterprises to deploy internet of things (IoT)-enabled use cases requiring high bandwidth, ultra-low latency, and...

  • For Infrastructure & Operations Professionals

    Report

    Report Use Four Key Categories To Measure What Matters In Continuous Deployment

    Performance Management: The Continuous Deployment Playbook
    February 9, 2018 | Eveline Oehrlich, Robert Stroud

    Many infrastructure & operations (I&O) leaders and their teams struggle with development and operations (DevOps) measurement. Use this report to: 1) pinpoint the factors that are holding you back...

  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: Georgia Technology Authority Transforms Into An Agile Service Provider

    February 7, 2018 | Eveline Oehrlich

    The need for more agility in the world of infrastructure and operations (I&O) demands leaders transform their current service and operating model. To sustain excellent service quality at a...

  • For Infrastructure & Operations Professionals

    Report

    Report Develop Infrastructure Metrics Using The Balanced Scorecard

    Performance Management: The Infrastructure Transformation Playbook
    February 5, 2018 | Richard Fichera, Sophia I. Vargas

    This report outlines Forrester's solution for developing effective objectives and metrics to align your infrastructure practice with evolving business demands. A systematic approach to metrics...

  • For Infrastructure & Operations Professionals

    Report

    Report Implementation Timelines Will Drive Your IoT Low-Power Wireless WAN Technology Decision

    How To Pick The Right Low-Power Wide-Area Network Wireless Technology
    February 2, 2018 | Andre Kindness

    As utilities, vehicle manufacturers, construction firms, and other businesses embark on internet-of-things (IoT) initiatives as part of digital transformation, they're running into the limitations...

  • For Infrastructure & Operations Professionals

    Report

    Report Extend IoT Smart Building Solutions To Transform The Workplace

    Look Beyond Efficiency For Opportunities To Enhance Worker Experience And Productivity
    February 1, 2018 | Michele Pelino, Andrew Hewitt

    Many firms starting digital transformations to spur business growth look at building management solutions enabled by the internet of things (IoT). Some initial benefits improve energy efficiency in...

  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: Use IoT To Transform Your Office Into A Smart Building

    Intel's Bangalore Building Conserves Energy, Improves Operational Efficiency, And Increases Employee Comfort
    February 1, 2018 | Michele Pelino, Andrew Hewitt

    With the introduction of workplace internet-of-things (IoT) technology, office buildings are increasingly a vital component to achieving business success. This report describes how Intel built its...

  • For Infrastructure & Operations Professionals

    Report

    Report Develop A Recovery Readiness View To Gain Insights Into Your Recovery

    Envision And Build Predictable Technology Infrastructure
    January 26, 2018 | Naveen Chhabra

    Businesses demand a reliable and predictable technology infrastructure. While infrastructure and operations (I&O) professionals have embraced a myriad of technologies to improve availability,...

  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: Airports Authority Of India Achieves Continuous Operations Despite Natural Calamity

    The Comprehensive Planning, Recovery Automation, And Frequent Testing Of AAI And NIIT Technologies Delivers Results
    January 26, 2018 | Naveen Chhabra

    Infrastructure and operations (I&O) professionals get the importance of developing a comprehensive disaster recovery (DR) plan, testing it frequently, and automating it as much as possible. But...

  • For Infrastructure & Operations Professionals

    Report

    Report From An Island To A Web: The Modern Data Center

    Infrastructure Managers Must Prepare For A Future Without Infrastructure
    January 26, 2018 | Sophia I. Vargas

    Digital transformation has changed how organizations buy and leverage technology resources. As cloud services gain popularity, firms struggle to reconcile new investments with legacy assets when...

  • For Infrastructure & Operations Professionals

    Report

    Report An I&O Pro's Guide To Platform-As-A-Service

    There's No Single PaaS To Rule Them All

    Your developer teams seek accelerated productivity, but developing at speed isn't an overnight change. As infrastructure and operations (I&O) professionals enter platform-as-a-service (PaaS)...

  • For Infrastructure & Operations Professionals

    Report

    Report Unified Endpoint Management (UEM) Finally Arrives

    Modernize Your Management Strategy To Improve Employee Experience
    January 18, 2018 | David K. Johnson, Andrew Hewitt

    Employees expect infrastructure and operations (I&O) pros to deliver a productive experience across all their devices and apps — regardless of whether they're using mobile devices or PCs. While...

  • For Infrastructure & Operations Professionals

    Report

    Report Refine Your Cloud Maturity Through Continual Assessment

    Continuous Improvement: The Cloud Computing Playbook
    January 12, 2018 | Lauren E. Nelson, Bill Martorelli

    As infrastructure and operations (I&O) leaders consider the next stage in their cloud evolution, Forrester recommends three key measurement and comparison practices: 1) Benchmark cloud adoption...

  • For Infrastructure & Operations Professionals

    Report

    Report Apply Maslow's Hierarchy And Deming's PDCA Cycle For Continuous Infrastructure Improvement

    Continuous Improvement: The Infrastructure Transformation Playbook
    January 12, 2018 | Naveen Chhabra

    Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. I&O pros must optimize their infrastructure people, processes, and technology in pursuit of customer...

  • For Infrastructure & Operations Professionals

    Report

    Report The State Of Cloud Migration, Portability, And Interoperability, Q4 2017

    January 5, 2018 | Lauren E. Nelson, Charles Betz

    Applications change over time, but cloud models limit workloads to the initial environment selected. Infrastructure and operations (I&O) professionals strive to break free from this model, but thus...

  • For Infrastructure & Operations Professionals

    Report

    Report Scoring Our 2017 Cloud Predictions

    We Were Spot On For Three, Early On Half, And Reaching On Two

    Every year, Forrester predicts what lies ahead for cloud in the year to come. But do these predictions hold weight in the upcoming year? This report holds us, the prediction makers, accountable by...

  • For Infrastructure & Operations Professionals

    Report

    Report Master Automation And Software To Transform Your Infrastructure

    Executive Overview: The Infrastructure Transformation Playbook
    January 4, 2018 | Glenn O'Donnell

    Customer-obsessed technology places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design for the full system of interacting parts...

  • For Infrastructure & Operations Professionals

    Report

    Report Cloud Services Accelerate Your Pursuit Of Customer Obsession

    Executive Overview: The Cloud Computing Playbook
    January 2, 2018 | Glenn O'Donnell

    Confusing cloud definitions and erroneously identified "cloud" solutions impede cloud becoming a staple in your customer-centric technology portfolio. Forrester offers its cloud computing playbook...

  • For Infrastructure & Operations Professionals

    Report

    Report Back Up Your SaaS Data — Because Most SaaS Providers Don't

    Cloud-To-Cloud Backup Is The Only Practical Option For SaaS Data Protection
    December 29, 2017 | Naveen Chhabra

    Software-as-a-service (SaaS) is a popular element of a sound technology strategy. While almost all SaaS vendors explicitly state that protecting data is the customer's responsibility,...

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