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  • For Sourcing & Vendor Management Professionals

    Report

    Report Strategies For Managing A SaaS Negotiation

    Buying SaaS Should Be About Long-Term Value-Based Relationships, Not Fixed-Term Contracts
    October 11, 2016 | Duncan Jones, Liz Herbert

    Software-as-a-service (SaaS) negotiation requires a unique approach; neither traditional software negotiation tactics nor hosting practices will suffice. But too many clients still do not know how...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Brief: Should You Renew Your Enterprise Agreement For Microsoft Office?

    Analyzing The New Decision Criteria That Should Drive Your Microsoft Licensing Strategy
    May 31, 2016 | Duncan Jones

    Sourcing leaders considering renewing a Microsoft enterprise agreement (EA) face a very different decision to the one they made three years ago. Significant changes to Microsoft licensing, in line...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Bring Your Applications Management Services Into Your Digital Future

    Harness AMS Spending To Support Digital Transformation
    April 5, 2016 | Bill Martorelli

    Customers continue to rely and spend heavily on application management services (AMS) available from outsourcing companies, but with relatively little direct business impact. How can clients get...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Brief: Use Logistics Procurement Applications To Optimize Business Results

    Fixing The Post-Optimization Negotiation Will Require Users To Take Action And Vendors To Meet A Rising Challenge
    March 14, 2016 | Phoenix Zhang

    Logistics procurement applications reduce transportation costs by automating, optimizing, and standardizing processes. However, they lack capabilities to allow business owners to fine-tune bid...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: EMEA Workplace Services, Q4 2015

    The 13 Providers That Matter Most And How They Stack Up
    December 17, 2015 | Wolfgang Benkel, Bill Martorelli

    In Forrester's 27-criteria evaluation of Europe, Middle East, and Africa (EMEA) workplace services vendors, we identified the 13 most significant providers — Atos, Capgemini, Computacenter, CSC,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: North American Workplace Services, Q4 2015

    The 14 Providers That Matter Most And How They Stack Up
    December 17, 2015 | Bill Martorelli, Wolfgang Benkel

    In Forrester's 26-criteria evaluation of North American (NA) services vendors, we identified the 14 most significant providers — Atos, Capgemini, Cognizant, CompuCom (The Global Workspace...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Global Workplace Services, Q4 2015

    The 13 Providers That Matter Most And How They Stack Up
    December 17, 2015 | Wolfgang Benkel, Bill Martorelli

    In Forrester's 27-criteria evaluation of global workplace services vendors, we identified the 13 most significant providers — Atos, Capgemini, Cognizant, CSC, Fujitsu, The Global Workspace...

  • For Sourcing & Vendor Management Professionals

    Report

    Report What Does It Cost To Source A Mobile App?

    Skill Level, Location, And App Complexity Drive The Cost Of Assembling Mobile IDEA Teams
    December 8, 2015 | Liz Herbert, Jeffrey S. Hammond

    Mobile projects are everywhere as leading application development and delivery (AD&D) pros race to build better ways to engage employees, partners, and customers. Development leaders often struggle...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Cloud Contracts Checklist

    September 18, 2015 | Liz Herbert, Bill Martorelli

    Clients are increasingly moving to cloud across all application areas as well as platform and infrastructure investments. Cloud deployments are growing in size, and more mission-critical areas of...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Brief: Cloud Contract Negotiations Checklist

    September 18, 2015 | Liz Herbert, Bill Martorelli

    The cloud boom continues. Organizations are using cloud in more technology areas, in larger deployments, and for more mission-critical areas. As a result, the costs and risks associated with cloud...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Forrester's Software Contract Review Checklist User Guide

    Use This Report And The Associated Tool To Identify And Fix Common Problems In Software License Agreements
    June 5, 2015 | Duncan Jones

    Business technology (BT) evolves rapidly, yet software companies' standard license agreements fail to keep pace with that evolution. Changes to the way we deploy and use software make familiar...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Forrester's Software Contract Review Checklist

    June 5, 2015 | Duncan Jones

    Sourcing and vendor management professionals can use this checklist tool to zero in on the key issues that most frequently cause compliance problems and contract disputes for our sourcing and...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Four Questions That Should Guide Your Microsoft Strategy

    Transitioning To Cloud-Based Subscription Models Provides A Unique Opportunity To Realign Your Commercial And Adoption Strategies
    April 24, 2015 | Duncan Jones

    Do you think that you understand Microsoft from previous dealings with the company? Think again. Microsoft's ongoing strategic transformation has significant implications for any technology...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Four Software Licensing Trends That Support Your Business Technology Agenda

    February 25, 2015 | Duncan Jones

    The software market has changed radically over the last three or four years, and the licensing landscape has changed with it. Trends such as big data, cloud, and mobile have undermined several...

  • For Sourcing & Vendor Management Professionals

    Report

    Report SaaS Vendor Evaluation: Criteria To Track For Business Outcomes

    As SaaS Disrupts Your Business, Make Sure You Know How to Manage Vendors Effectively
    January 6, 2015 | Liz Herbert

    Sourcing and vendor management (SVM) executives have spent the past few years building frameworks, templates, and checklists for software-as-a-service (SaaS) selection. This has helped them reduce...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Achieve Innovation With Multimodel Sourcing

    December 11, 2014 | Bill Martorelli

    Forrester's approach to sourcing successfully across multiple models is based on our assertion that customers cannot thrive in the age of the customer with yesterday’s monolithic...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Best Practices: Establishing Trusted Partnerships With Your Key Software Providers

    External Partnerships, Based On Trust And Shared Goals, Are Vital To Delivery Of The BT Agenda
    December 9, 2014 | Duncan Jones

    Everyone talks about "strategic partners," but Forrester's research has found that few supplier relationships actually deserve that accolade. This report is a must-read for sourcing and vendor...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Build A Software Sourcing Strategy To Deliver Your Firm's BT Agenda

    December 9, 2014 | Duncan Jones

    This report describes Forrester's vision of strategic software sourcing for sourcing and vendor management (SVM) executives. You have a crucial role to play in furthering your organization's...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: Tech Services In Malaysia, 2014

    Cautious Optimism Is Needed In A Maturing Market
    November 21, 2014 | Frederic Giron

    This is an exciting time for enterprises, regardless of where they're based, looking to either develop their presence or expand their activities in Malaysia. Via a series of economic initiatives,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: BI Service Providers, Q4 2014

    The 12 BI Services Providers That Matter Most And How They Stack Up
    October 16, 2014 | Boris Evelson, Charles Green

    In Forrester's 30-criteria evaluation of business intelligence (BI) services providers, we identified the 12 most significant services providers in the category — Accenture, Capgemini, Cognizant,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: Enterprise Mobile Applications Services Providers

    Can Any Provider Deliver On The Full Demands For Enterprise Mobile Apps?
    September 29, 2014 | Liz Herbert

    Enterprise mobile applications are a new frontier and a fast-growing area of business technology investment as employees demand better tools to win, serve, and retain customers. Application...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: Contract Life-Cycle Management, 2014

    CLM Becomes A Chameleon As It Links With Other Apps
    September 26, 2014 | Andrew Bartels

    Every business or government has contracts with customers, suppliers, or other partners. Contract life-cycle management (CLM) software helps firms create, manage, and achieve maximum value from...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Best Practices For Managing Software Negotiations

    September 8, 2014 | Duncan Jones

    Software salespeople always seem to have the upper hand in negotiations with Forrester's sourcing and vendor management (SVM) clients. Not only are they often more highly trained than their buyer...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Five Best Practices For SaaS Governance

    Balance Customer Experience And Agility With Risk Mitigation
    August 5, 2014 | Liz Herbert

    Software-as-a-service (SaaS) solutions are an essential part of business strategy in the age of the customer, as they enable better collaboration between employees and customers and support a...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Good Software Deals Improve BT Project ROI, Not Merely Reduce Cost

    July 30, 2014 | Duncan Jones

    This report describes the metrics that form part of Forrester's solution for sourcing and vendor management executives who are moving to strategic software sourcing. Too many sourcing executives...

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