Featured content
Search Results
-
For Infrastructure & Operations Professionals
Report
Report Drive Employee Productivity With Rugged Mobile Moments
Ensure That Your Device Strategy Meets The Rugged Requirements Of Employees In Less-Than-Ideal Conditions
Delivering on a strategy to improve your business' customer experience or supplying an employee with key data might hinge on greater resilience than your average iPhone provides. The only way to...
-
For CIO Professionals
Report
Report European Tech Market Outlook For 2017 To 2018
The Cloud Will Accelerate BT, While Firms Maintain A Cautious Approach To Tech Spending
In the age of the customer, CIOs of European businesses and governments must balance concerns about the slow-growth business environment against the importance of investing in technologies to help...
-
For Infrastructure & Operations Professionals
Report
Report Improve Skills And Staffing For A Better Employee Experience
Organization: The Workforce Enablement Playbook
Enterprises have a growing awareness of how technology affects employee productivity, turnover, customer experience (CX), and financial performance. To lead, infrastructure and operations (I&O)...
-
For Customer Experience Professionals
Report
Report The US Customer Experience Index, 2017
How Brands Build Loyalty With The Quality Of Their Experience
August 1, 2017 | Rick ParrishHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 314 brands across 21 industries in the US CX Index. We...
-
For Infrastructure & Operations Professionals
Report
Report How To Budget For Workforce And Customer-Facing Technologies For 2018 And Beyond
Benchmarks: The Workforce Enablement Playbook
Infrastructure and operations (I&O) leaders planning their budgets for 2018 and beyond must invest in business technology (BT) that helps win, serve, and retain customers. They must create a...
-
For Infrastructure & Operations Professionals
Report
Report Vendor Landscape: Enterprise Mobility Management (EMM) Solutions, 2017
The First Wave Of EMM Has Matured But Stands On The Verge Of Evolution
While infrastructure and operations (I&O) pros have historically employed enterprise mobility management (EMM) solutions to address mobile device management and security, these solutions are...
-
For CIO Professionals
Report
Report The Canadian Tech Market Outlook For 2017 To 2018
Canadian Tech Buyers Focus On The BT Agenda In Cautious Times
Canadian CIOs are grappling with a mixed bag of economic news. While better than expected GDP growth continues to provide reasons for optimism, a struggling energy sector, an overheated housing...
-
For B2B Marketing Professionals
Report
Report Forrester Data Global Business Technographics® Priorities And Journey Survey, 2017: Overview
A Business Technographics Presentation
This report is an overview of the Forrester Data Global Business Technographics® Priorities And Journey Survey, 2017. It covers the broad patterns seen among business and technology decision...
-
For Customer Insights Professionals
Report
Report Forrester Data: Mobile, Smartphone, And Tablet Forecast, 2017 To 2022 (Global)
ForecastView Document
July 17, 2017 | Satish MeenaWe expect the number of global smartphone subscribers to reach 3.8 billion by 2022, crossing the 50% mark for smartphone penetration by population in 2017 and reaching 66% by 2022. This is up from...
-
For Sourcing & Vendor Management Professionals
Report
Report Sourcing Microsoft's Secure Productive Enterprise
Which Companies Should Embrace This Comprehensive Suite And Which Should Buy À La Carte
May 19, 2017 | Duncan JonesMicrosoft's product strategies and licensing programs change so frequently that the optimum strategy for your organization now may be very different from what was best two or three years ago. This...
-
For eBusiness & Channel Strategy Professionals
Report
Report The Future Of Digital Experiences
Vision: The Mobile eBusiness Playbook
Digital channels are more amorphous and fragmented than ever. However, they share a common core: mobile. Mobile will emerge as the central choreographer in this broader, connected ecosystem....
-
For CIO Professionals
Report
Report US Tech Market Outlook For 2017 And 2018: Mostly Sunny, With Clouds And Chance Of Rain
Expect 4.8% To 5.2% Growth, With Cloud And The BT Agenda Driving Accelerated Rates In Software And Consulting Services
May 8, 2017 | Andrew BartelsCIOs and other tech decision makers face a positive economic environment, but an uncertain political environment in 2017 and 2018. Growing consumer spending and business investment will keep CIOs...
-
For Enterprise Architecture Professionals
Report
Report The Five Key Trends For 2017 That Shape How We Manage Enterprise Content
Landscape: The Enterprise Content Management Playbook
May 2, 2017 | Cheryl McKinnon2017 will be a tumultuous year in the enterprise content management (ECM) market, with significant disruptions across the vendor landscape. Five key trends are shaping the ECM space. New business...
-
For eBusiness & Channel Strategy Professionals
Report
Report Executive Q&A: Four Questions Retailers Need To Ask About Android Mobile Payment Systems
eBusiness Leaders Need An Android Mobile Payments Strategy
Globally, Android holds the largest slice of the mobile handset pie, so retailers that effectively implement Android mobile payments stand to acquire new customers and increased sales from the...
-
For Infrastructure & Operations Professionals
Report
Report The State Of Enterprise Worker Mobility, 2017
Use Forrester's Employee Mobile Mind Shift Index To Inform Your Mobile Strategy
Mobile isn't just a consumer phenomenon; infrastructure and operations (I&O) leaders and companies that fall short on meeting employee mobility needs miss out on a fundamental opportunity to better...
-
For eBusiness & Channel Strategy Professionals
Report
Report Retail eCommerce In Brazil: Key Metrics
Understanding The KPIs In Latin America's Largest eCommerce Market
April 20, 2017 | Lily VaronThe Retail eCommerce In Brazil series summarizes the results of a survey that Forrester Research conducted with E-Commerce Brasil in August and September 2016. It provides industry observers with...
-
For Customer Insights Professionals
Report
Report Mobile World Congress Misses An Opportunity To Promote The Data Economy
But Smart Cities Award Winners Show What's Possible
April 11, 2017 | Jennifer Belissent, Ph.D.This year's Mobile World Congress (MWC) once again broke attendance records — expanding well beyond its telecom origins and evolving into a consumer- and business-oriented digital transformation...
-
For B2B Marketing Professionals
Report
Report Forrester Data Global Business Technographics® Applications and Collaboration Workforce Survey, 2016: Overview
A Business Technographics Presentation
March 29, 2017 | Phillip HannafinThis report is an overview of the Forrester Data Global Business Technographics® Applications And Collaboration Workforce Survey, 2016. It analyzes broad patterns among information workers...
-
For CIO Professionals
Report
Report 2017 Tech Budget Benchmarks
Use Our Benchmarks To Transform Your Tech Budget, Not Just Defend It
March 28, 2017 | Andrew BartelsCIOs feel ambivalent about tech budget benchmarks. They need them to respond to CEO and CFO questions about tech spending levels, but they also know the top-line metrics don't really say much. This...
-
For B2B Marketing Professionals
Report
Report Global Business Technographics® Infrastructure Survey, 2016: Overview
A Business Technographics Presentation
March 15, 2017 | Tyler McDanielThis report is an overview of the Forrester Data: Global Business Technographics® Infrastructure Survey, 2016. It covers the broad patterns seen among business and technology decision makers...
-
For Infrastructure & Operations Professionals
Report
Report Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Jobs
Tools And Technology: The Workforce Enablement Playbook
March 6, 2017 | David K. JohnsonEmployees in your company who engage with customers must become more agile, responsive, and informed. The corporate personal computing environment is now a mix of legacy technology that isn't well...
-
For B2B Marketing Professionals
Report
Report Global Business Technographics® Devices And Security Workforce Survey, 2016: Overview
A Business Technographics Presentation
March 3, 2017 | Tyler McDanielThis report is an overview of the broad patterns occurring within information workers across multiple areas related to the devices they use and how these devices are secured, based on...
-
For Enterprise Architecture Professionals
Report
Report Benchmark Your ECM Program Against Your Peers And Five Key Market Imperatives
Benchmarks: The Enterprise Content Management Playbook
March 3, 2017 | Cheryl McKinnonFor 2017, improved regulatory compliance, digitization of processes, and extending content applications to external stakeholders drive the agenda for enterprise content management (ECM). As...
-
For Security & Risk Professionals
Report
Report Build A Cross-Functional Mobile Security Team
Organization: The Mobile Security Playbook
February 22, 2017 | Chris ShermanAs security leaders look to support business engagement with customers, partners, and employees through mobile, they often discover gaps in team expertise. To better organize talent, security execs...
-
For Infrastructure & Operations Professionals
Report
Report The State Of IoT Management
Bet On Emerging Ecosystems To Help Smooth Business Integration
Connected solutions enable businesses to optimize processes, enhance offerings, and transform their own business models. They generate streams of valuable customer and operational data. While...