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The Employee Experience Playbook For 2018
Transform The Employee Experience To Drive Business Performance
Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...
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Report The Future Of Digital Experiences
Vision: The Mobile eBusiness Playbook
Digital channels are more amorphous and fragmented than ever. However, they share a common core: mobile. Mobile will emerge as the central choreographer in this broader, connected ecosystem....
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Report Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve
Benchmarks: The Enterprise Content Management Playbook
April 16, 2018 | Cheryl McKinnonBenchmarks provide enterprise architects and their content management program peers with data to inform their road maps. Content is essential to successful digital business. Use this report to...
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Report Forrester Data: Mobile And Tablet Commerce Forecast, 2017 To 2022 (US)
ForecastView Document
April 9, 2018 | Susan WuWhile retailers saw mobile commerce climb rapidly over the past five years, its growth will continue at a more measured pace over the next several years. However, US mobile commerce will continue...
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Report The Consumer Tech Stack
Our 2018 US Benchmark Data Overview Reveals The Four Forces Of Adoption
Humans were born to embrace the technologies we track. Coming into 2018, Forrester surveyed 110,460 online adults in 20 countries to see how much people of every type embrace technology, why they...
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Report Virtual Reality In 2018: Not A Customer Reality
Our Top Five Takeaways For CX Pros About VR At Mobile World Congress
March 27, 2018 | Jennifer WiseForrester tested the virtual reality (VR) experiences at this year's Mobile World Congress (MWC) in Barcelona to examine what the advances in these technologies mean for customer experience (CX)...
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Report Intelligent Content Services Will Energize Your Content Management Road Map: ECM In 2022
Vision: The Enterprise Content Management Playbook
March 19, 2018 | Cheryl McKinnonEnterprise content management (ECM) continues to transition. Veteran vendors are on the defensive — consolidating, merging, and divesting. New competitors are winning deals with cloud-native...
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Report Asia Pacific Tech Market Outlook For 2018 To 2019
Solid Economic Growth And Cloud Adoption Support 6% Growth In 2018 And 5% In 2019
In most cases, CIOs in the Asia Pacific region will be able to expand their tech budgets at a faster rate as we move into 2018. Tech budgets in the region will continue to shift toward software and...
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Report Australia Tech Market Outlook, 2018 To 2019
CIOs Will Focus Investments On Increasing Business Speed
February 20, 2018 | Tim SheedyThis is the time of year when Australian CIOs and their partners in the business plan their 2018 technology budgets. To help CIOs with this process, this report provides our current forecast for...
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Report The Technology-Augmented Employee
How Emerging Technologies Like Artificial Intelligence Are Reshaping The Future Of Work
February 13, 2018 | J. P. GownderInfrastructure and operations (I&O) leaders seek to drive employee productivity, engagement, and success by deploying a wide array of technologies. These include everything from traditional devices...
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Report India Tech Market Outlook, 2018 To 2019
India Will Go Through A Phase Of Cautious Spending In 2019
January 23, 2018 | Ashutosh SharmaIndia's economy is a story of fits and starts. Firms expect the pro-business government to take up aggressive reforms to fast-track economic growth. However, major reforms like demonetization and...
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Report Unified Endpoint Management (UEM) Finally Arrives
Modernize Your Management Strategy To Improve Employee Experience
Employees expect infrastructure and operations (I&O) pros to deliver a productive experience across all their devices and apps — regardless of whether they're using mobile devices or PCs. While...
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Report China Tech Market Outlook, 2018 To 2019
Technology Investment In Digital Innovation And Ecosystem Expansion Remains Strong As China Reforms
January 16, 2018 | Charlie DaiTechnology spending in China will reach $234 billion in 2018 as the Chinese government and enterprises further drive necessary reforms by investing in technologies for digital innovation and...
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Report The Global Tech Market Outlook For 2018 To 2019
Continued Tech Growth Will Peak In 2018 At 5.1% In Constant Currencies
January 5, 2018 | Andrew Bartels2017 turned out to be a more positive year for global economies and tech markets than we had expected at the start of the year. 2018 will continue that trend, but concerns about the outlook will...
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Report European Tech Market Outlook By Country, 2017 To 2018
Mixed Prospects, With Slightly Better Overall Growth In 2018
Western and Central Europe is often viewed as a single regional tech market, but as every European CIO knows, it is also a collection of 28 separate national markets. This report offers our outlook...
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Report Case Study: How To Transform The Employee Experience With Microapps
CBSi's Journey To Solve Its Application Productivity Problem
Employees use a variety of mobile and desktop applications to access information they need to accomplish their jobs. However, these apps are often siloed, are difficult to manage, and don't offer a...
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Report The 2018 Outlook For US Industries And Their Tech Budgets
Chemicals And Insurance Lead The Way; Government And Media And Entertainment Are Lagging
December 13, 2017 | Andrew BartelsAs CIOs and their business partners develop their tech budget plans based on their business' strategy and requirements, it can be useful to look at what other firms are doing, especially firms in...
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Report Forrester Data Global Business Technographics® Mobility Survey, 2017: Overview
A Business Technographics Presentation
This report is our overview of global decision makers’ mobile priorities, adoption rates, drivers, and challenges based on the Forrester Data Global Business Technographics® Mobility Survey, 2017....
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Report The Forrester Wave™: Enterprise Mobility Management, Q4 2017
The 13 Providers That Matter Most And How They Stack Up
In our 26-criteria evaluation of enterprise mobility management (EMM) providers, we identified the 13 most significant ones — BlackBerry, Centrify, Cisco, Citrix, IBM, Ivanti, Jamf, ManageEngine,...
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Report Forrester Data Global Business Technographics® Developer Survey, 2017: Overview
A Business Technographics Presentation
November 27, 2017 | Kathryn CooperThis report is our overview of developers’ priorities, processes, and platforms, based on the Forrester Data Global Business Technographics® Developer Survey, 2017. We analyzed the data by region,...
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Report The Mobile Mind Shift Maturity Framework
Assessment: The Mobile eBusiness Playbook
November 20, 2017 | Julie A. AskFew companies have adapted to the mobile mind shift, as many lack the resources, budget, and organization to make the shift. This report helps digital business professionals understand the path to...
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Report Put A Plan In Place To Improve The Employee Experience
Strategic Plan: The Employee Experience Playbook
November 17, 2017 | David K. JohnsonFew areas of technology are as fundamental to the employee experience (EX) as the devices and software they use. But chances are, your firm and executive colleagues view them as a cost and risk...
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Report Predictions 2018: Mobile Evolves Into The Digital Experience Conductor
Landscape: The Mobile eBusiness Playbook
2018 is the year that mobile becomes core to the digital ecosystem. Devices are evolving to seamlessly work together. Tooling is following that evolution, allowing developers to build for...
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Report Windows 10 Finally Delivers On Microsoft's Security Promises
A Guide For Taking Full Advantage Of Windows 10 Security And Privacy Features
Microsoft Windows 10 offers many new native security and privacy capabilities that potentially reduce organizations' reliance on third-party endpoint security solutions. When taken together, these...
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Report The State Of Empowered Customers And Technology: Benchmark 2017, Global
Global Consumer Technographics®
October 6, 2017 | Anjali LaiConsumer behaviors and expectations are rapidly evolving, but the rate of change differs across the globe. And while similar attitudes drive the most empowered customers, their device usage varies...
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Report Everyday Technology Choices For A Better Employee Experience
Design Effective Workforce Strategies For Laptops, Tablets, Smartphones, And Beyond
September 26, 2017 | J. P. GownderHaving the right tools to do the job is a prerequisite to empowering a positive employee experience. Yet, too often, organizations still neglect the everyday technologies that employees use,...