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The Employee Experience Playbook For 2018

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report Brief: Microsoft Office Crosses The Cloud Rubicon

    The Focus Is On Business Agility, And Here's Why It Matters
    May 14, 2014 | TJ Keitt, Ted Schadler

    Microsoft used the SharePoint Conference 2014 to forcefully assert that its entire Office portfolio is pivoting to cloud-first development and delivery. Microsoft gave services like Yammer and...

  • Report Quick Take: The 10 Questions New Microsoft CEO Satya Nadella Must Address

    Top Priorities For Reinventing Its Enterprise Business
    February 18, 2014 | Rob Koplowitz, John R. Rymer

    Microsoft has named the third CEO in its history, selecting Satya Nadella, the former executive vice president of the Redmond firm's cloud and enterprise group and onetime Bing boss. Nadella...

  • Report Best Practices For Optimizing Your Migration To A Cloud Collaboration Solution

    Lessons For CIOs Learned From Google Apps And Microsoft Office 365 Customers
    January 28, 2014 | TJ Keitt

    Many organizations are looking to move their on-premises collaboration tool sets into Google Apps or Microsoft Office 365 to take advantage of the benefits of the cloud. However, many technology...

  • Report Market Overview: Microsoft Office 365 Implementation Partner Ecosystem

    Microsoft's Traditional Partners Evolve To Help Clients Chart A Minimally Disruptive Path To The Cloud
    January 15, 2014 | TJ Keitt

    Microsoft Office 365's familiar user interfaces, multiple security certifications, and hybrid cloud/on-premises deployments are a few of the ways Microsoft has made it easier for IT leaders to use...

  • Report Market Overview: Google Apps Implementation Partner Ecosystem

    Google's Nimble, Cloud-First Partners Usher Clients Into Deeper Engagement With Google's Enterprise Offerings
    January 8, 2014 | TJ Keitt

    As enterprises implement Google Apps for Business, CIOs need assistance leading their organizations on the journey into the world of cloud services and cloud-supported devices. Google built a...

  • Report 2016: Google Apps And Office 365

    Content, Mobile Support, And Ecosystems Will Define Success
    November 20, 2013 | TJ Keitt

    Sixty-five percent of software decision-makers tell us they plan to use or already have begun using collaboration software-as-a-service (SaaS). Fueling a lot of this interest is the availability of...

  • Report Market Update: Office 2013 And Productivity Suite Alternatives

    Office 2010 Is Dominant, But Most Firms Plan To Upgrade
    October 15, 2013 | Philipp Karcher

    At home and at work, people overwhelmingly use Microsoft Office. Yet Forrester continues to receive questions about office productivity tool options. So, we recently surveyed 155 IT decision-makers...

  • Report Answer Five Questions When Selecting A Cloud Collaboration And Productivity Suite

    A Buyer's Guide For Microsoft Office 365, Google Apps For Business, And IBM SmartCloud For Social Business
    April 16, 2013 | TJ Keitt

    Over the past two years, Forrester clients have shown great interest in the cloud collaboration and productivity suites Microsoft, Google, and IBM offer: We've fielded more than 150 inquiries on...

  • Report Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

  • Report Office 365: Version Two Of SharePoint In The Cloud

    February 17, 2012 | Rob Koplowitz, John R. Rymer

    There's an old adage that says it takes Microsoft three times to get it right. Its commitment to SharePoint in the cloud is clearly evident in its investment in data centers, a costly retrofitting...

  • Report Google Apps For Business: A 2011 Trip Report

    Google Apps Business Is Growing; Mobile, Social, And APIs Move To The Fore

    Forrester spent a day with Google Apps Vice President Dave Girouard and members of his team to hear the latest on Google Apps for Business and Google Apps for Government. With the US General...

  • Report Office Productivity Alternatives Perceptions and Interest

    August 1, 2011 | Matthew Brown, Philipp Karcher

    These data charts look at Microsoft and the productivity market.

  • Report An Early Look At Microsoft Office 365 Features

    Office 365 Has Much But Not All Of What Firms Need From A Collaboration Platform
    July 14, 2011 | Ted Schadler, Philipp Karcher, Rob Koplowitz

    On June 28, 2011, Microsoft launched Office 365 in 40 countries after a massive public beta involving 200,000 organizations from every region. This product encompasses Office Professional Plus and...

  • Report Top Barriers To Replacing Microsoft Office

    Office Alternatives Haven't Yet Earned Their Name
    May 26, 2011 | Matthew Brown

    Content and collaboration (C&C) pros show lots of interest in Microsoft Office competitors as a way to cut license costs. They run trials of Google Apps and Open Office derivatives by IBM Lotus and...

  • Report Market Update: Office Productivity Alternatives

    Adoption Is Low But Market Impact Is High As Buyers Consider Alternatives
    May 6, 2011 | Philipp Karcher, Matthew Brown

    At home and at work, people overwhelmingly use Microsoft Office. Yet content and collaboration (C&C) pros continue to ask Forrester questions about office alternatives. So we recently surveyed 150...

  • Report Google In The Enterprise: Look Past The Brand, Focus On The Apps

    April 6, 2011 | John Brand

    "Google Apps," a suite of online productivity applications developed by Google, has remained a curiosity for the majority of business users in Asia Pacific (AP). While mainstream media frequently...

  • Report Pitfalls To Avoid When Upgrading To Microsoft Office 2010

    December 13, 2010 | Philipp Karcher

    Upgrading Microsoft Office can prove daunting, especially for firms still on Microsoft Office 2003 or previous versions. Although Windows 7 upgrades and hardware refreshes will accelerate the...

  • Report The Next Wave Of Office Productivity

    Mobile, Cloud, And Collaboration Are Leading The Transformation
    August 16, 2010 | Sheri McLeish

    Microsoft Office remains a mainstay in workplaces. Despite media buzz about online alternatives like Google Apps Premier Edition or pragmatic arguments about free Open Office suites, most...

  • Report Best Practices: Implementing OpenOffice.org

    OpenOffice.org Finds Success When Fit To Purpose And Focused On People
    June 17, 2010 | Sheri McLeish

    A decade ago, OpenOffice.org promised a free and accessible productivity suite to rival Microsoft Office. By enterprise market share standards it's far from the success once envisioned. But for...

  • Report Enterprises' Productivity Plans Include SharePoint 2010 And Office 2010

    May 11, 2010 | Sheri McLeish

    These data charts, with fresh data from the Q1 2010 Global Desktop Innovation Online Survey, highlight some continuing trends -- as well as a few shifts -- in the collaboration and productivity...

  • Report A Glimpse At The Best And Worst Of Office 2010

    Fluent UI Extended, Groove Becomes SharePoint Workspace, Web Apps Debut
    January 7, 2010 | Sheri McLeish

    When Microsoft Office 2010 arrives for consumers in June, many enterprises will have the opportunity to upgrade through their existing licensing programs. For others, upgrade plans may not be as...

  • Report Best Practices: Microsoft Office Enterprise Strategy

    November 13, 2009 | Sheri McLeish

    Microsoft Office licenses represent a significant ongoing cost for most organizations. Information workers spend hours every day using these applications to get their jobs done. Yet many...

  • Report Enterprise Plans For Productivity Tools: Holding Out For Microsoft Office 2010

    June 3, 2009 | Sheri McLeish

    Forrester recently conducted a survey of enterprise CIOs and decision-makers to understand their plans for productivity tools. This research highlights some of the key findings from the data

  • Report Breaking Up Is Hard To Do: The Microsoft Word Love Story

    December 22, 2008 | Sheri McLeish

    Writing still comprises the bulk of business communications. With this year's silver anniversary of Microsoft Word, most companies' relationship with the tool is like a comfortable marriage of best...

  • Report Duet Won't Be A One-Hit Wonder

    Long-Term Road Map Will Resonate With Customers
    July 10, 2007 | Rob Koplowitz

    Microsoft and SAP have announced an extended road map for their joint product Duet, which provides access to SAP data and processes natively from within Microsoft Office. With support for new...

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