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  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: Black Friday Drives BT Transformation At Dixons Carphone

    March 22, 2017 | Milan Hanson

    Customer satisfaction makes or breaks a retailer, and the annual peak shopping day is the ultimate test. For Dixons Carphone, that test came on Black Friday, the start of the holiday shopping...

  • For Infrastructure & Operations Professionals

    Report

    Report How A Sysadmin Becomes A Developer

    Learn The "Dev" Side Of DevOps — You're A Dev, Too
    March 9, 2017 | Chris Gardner, Robert Stroud

    Given a world where infrastructure is increasingly software-based (including containers, composable infrastructure, and more), systems administrators (sysadmins) must quickly acquire skill sets...

  • For Application Development & Delivery Professionals

    Report

    Report Faster Software Delivery Will Accelerate Digital Transformation

    Strategic Plan: The Modern Application Delivery Playbook

    Customer-obsessed organizations are accelerating their race to digital in order to win new customers and retain existing ones. A crucial element of this imperative is to transform their software...

  • For Security & Risk Professionals

    Report

    Report Quick Take: CA Technologies Fills Its DevOps Security Gap With Veracode

    March 7, 2017 | Amy DeMartine

    Security and risk (S&R) pros need the benefits of combining the development and operations (DevOps) automatic software delivery pipeline with application security testing to give developers early,...

  • For Infrastructure & Operations Professionals

    Report

    Report Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Jobs

    Tools And Technology: The Workforce Enablement Playbook
    March 6, 2017 | David K. Johnson

    Employees in your company who engage with customers must become more agile, responsive, and informed. The corporate personal computing environment is now a mix of legacy technology that isn't well...

  • For CIO Professionals

    Report

    Report DevOps: The CIO's Guide To Velocity

    March 2, 2017 | Robert Stroud, Elinor Klavens

    Chief information officers know they need to provide superior and differentiated customer experience (CX), and transitioning their software delivery model to fast, frequent releases is a key...

  • For CIO Professionals

    Report

    Report The Top Emerging Technologies For Digital Predators

    Tools And Technology: The CIO Digital Business Transformation Playbook
    March 1, 2017 | Nigel Fenwick, Ted Schadler

    CIOs must constantly evaluate an array of emerging technologies and determine where to incubate and where to increase investment. While the choices are as individual as the companies, the...

  • For Infrastructure & Operations Professionals

    Report

    Report A Dangerous Disconnect: Executives Overestimate DevOps Maturity

    February 21, 2017 | Elinor Klavens, Robert Stroud

    Development and operations (DevOps) is a term that's getting a lot of buzz — but there's also a lot of misinformation associated with it. Nevertheless, it's proving to be a profound driver of...

  • For Application Development & Delivery Professionals

    Report

    Report The Top Technologies To Cure Mobile Performance

    Performance Management: The Mobile App Development Playbook
    February 17, 2017 | Mark Grannan

    Digital experiences on mobile connections suffer from performance issues, and impatient users compound the challenges that slower, intermittent mobile connections raise. Firms need to build a new...

  • For Infrastructure & Operations Professionals

    Report

    Report DevOps Will Drive Open Source APM

    February 16, 2017 | Milan Hanson

    Open source software (OSS) is surging in application development circles, but proprietary solutions continue to dominate in application performance management (APM) used within infrastructure and...

  • For Infrastructure & Operations Professionals

    Report

    Report Modern Service Delivery Is Here To Stay

    Executive Overview: The Modern Service Delivery Playbook
    February 9, 2017 | Eveline Oehrlich

    Infrastructure and operations (I&O) teams must address today's customers' rising expectations. As application portfolio and infrastructure strategies change, I&O pros must shift to what Forrester...

  • For Infrastructure & Operations Professionals

    Report

    Report The Need For Speed: Drive Velocity And Quality With DevOps

    Vision: The Modern Service Delivery Playbook
    February 9, 2017 | Robert Stroud, Eveline Oehrlich

    Providing a great customer experience requires more than just a great product — it also takes speed and flexibility. The age of the customer demands this speed and flexibility at every layer of the...

  • For Application Development & Delivery Professionals

    Report

    Report Integrate Design Thinking Into Agile Development

    It's Time To Apply DevOps-Style Collaboration To The Front End Of The Software Life Cycle
    February 3, 2017 | Amanda LeClair, Allegra Burnette

    Customers' rising expectations for software that meets their needs have disrupted traditional software development cycles. To address the quality-at-speed challenge, design and development teams...

  • For Infrastructure & Operations Professionals

    Report

    Report Delivering DevOps Value Requires The Correct Business Case

    Business Case: The Modern Service Delivery Playbook
    February 2, 2017 | Robert Stroud

    Interest in DevOps practices for modern service delivery (MSD) is accelerating as companies aim to respond to nimble competitors and boost the quality of their production environment to support...

  • For Infrastructure & Operations Professionals

    Report

    Report ChatOps: The Missing Ingredient To Improve Customer Experience

    DevOps Demands The Speed, Context, And Collaboration Of ChatOps
    January 6, 2017 | Elinor Klavens, Milan Hanson

    Information sharing and communication are slowing down distributed infrastructure and operations (I&O) teams when they're trying to make decisions or restore service. ChatOps offers an assisted...

  • For Application Development & Delivery Professionals

    Report

    Report Master DevOps For Faster Delivery Of Software Innovation

    Vision: The Modern Application Delivery Playbook
    December 19, 2016 | Diego Lo Giudice

    Organizations of all sizes and in every industry face opportunities and threats caused by digitally empowered customers. Acquiring new customers — or losing existing ones — has never been easier....

  • For Security & Risk Professionals

    Report

    Report Secure Applications At The Speed Of DevOps

    How To Leverage DevOps Trends To Strengthen Applications
    December 16, 2016 | Amy DeMartine

    DevOps methodologies are increasing the pace of application releases, straining security teams that protect those applications at a time when security expertise is already scarce. Security pros...

  • For Infrastructure & Operations Professionals

    Report

    Report Evolve The Value Proposition Of The Systems Administrator

    Organization: The Infrastructure Transformation Playbook
    December 8, 2016 | Chris Gardner

    Computer operators from the early days of computing no longer exist. The same fate will befall present-day infrastructure and operations (I&O) administrators who myopically focus on individual...

  • For Infrastructure & Operations Professionals

    Report

    Report It's High Time You Explored Application Maintenance And Support Automation

    Automation Will Be An Essential Lever For Running High-Performing Applications
    December 7, 2016 | Somak Roy, Bill Martorelli

    The idea of automation in infrastructure and operations (I&O) and business process services has been gaining ground. But its applicability to application maintenance and support (AMS) is often...

  • For Application Development & Delivery Professionals

    Report

    Report When To Stop Improving And Start Innovating

    Continuous Improvement: The Modern Application Delivery Playbook
    November 11, 2016 | Diego Lo Giudice, Amanda LeClair

    Modern application delivery and DevOps practices help application development and delivery (AD&D) pros to continuously fine-tune their applications in response to evolving customer needs, but every...

  • For Application Development & Delivery Professionals

    Report

    Report Use DevOps And Supply Chain Principles To Automate Application Delivery Governance

    Processes: The Modern Application Delivery Playbook
    November 10, 2016 | Diego Lo Giudice

    Today's application development and delivery (AD&D) leaders need speed and quality at a low cost to create software that competes for customers. Agile and DevOps practices enable companies to...

  • For Application Development & Delivery Professionals

    Report

    Report Agile And DevOps Adoption Drives Digital Business Success

    Executive Overview: The Modern Application Delivery Playbook
    November 10, 2016 | Diego Lo Giudice

    Every business is now a digital business. Companies are scrambling to respond to higher consumer expectations and more nimble competitors. Application development and delivery (AD&D) organizations...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: How To Deliver Services With Quality, Agility, And Value

    Assessment: The Modern Service Delivery Playbook
    October 28, 2016 | Robert Stroud

    To achieve smaller, faster, high-quality release cycles, infrastructure and operations (I&O) pros must employ the CALMSS (culture, automation, Lean, measurement and management, sharing, and...

  • For Application Development & Delivery Professionals

    Report

    Report How AI Will Change Software Development And Applications

    October 13, 2016 | Diego Lo Giudice

    Artificial intelligence (AI) is back, and the tech industry's interest is stronger than ever. AI will have an important impact on the design and creation of software. Application development and...

  • For Application Development & Delivery Professionals

    Report

    Report Market Update: Service Virtualization And Testing Solutions

    Agile, DevOps, And APIs Accelerate SVT Adoption
    October 13, 2016 | Diego Lo Giudice

    The service virtualization and testing (SVT) market has continued to grow and evolve since our Forrester Wave™ evaluation in 2014. This report updates the state of the market to help application...

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