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The Cloud Computing Playbook For 2017

Cloud Services Jumpstart Your Pursuit Of Customer Obsession

Cloud computing can be a game-changer for your company and its customers — but it's also rife with misinformation. Confusing cloud definitions and erroneously identified "cloud" solutions impede...

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  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Hosted Private Cloud Services, North America, Q2 2017

    Virtustream, Rackspace, And Datapipe Lead, Focusing On Moving Up The Stack With Management Services

    In our 33-criteria evaluation of North American hosted private cloud service providers, we identified the nine most significant — CenturyLink, Datapipe, IBM, INAP, NTT DATA, OVH, Rackspace,...

  • For Enterprise Architecture Professionals

    Report

    Report Move Your Big Data Into The Public Cloud

    You Won't Be Able To Keep Up With Customers If You Don't
    June 15, 2017 | Brian Hopkins

    Public cloud adoption is the No. 1 priority for technology decision makers investing in big data. However, most enterprise architects are not ready for the disruption that this shift will cause....

  • For Security & Risk Professionals

    Report

    Report Forrester Data: Cloud Security Solutions Forecast, 2016 To 2021 (Global)

    ForecastView Document
    June 8, 2017 | Jennifer Adams, Andras Cser

    As software, infrastructure, and platforms shift to the cloud, a new breed of security services is emerging and growing to address the security requirements. This data-driven report gives a...

  • For Infrastructure & Operations Professionals

    Report

    Report Comprehensive Services Integration Needs More Than Just Conventional SIAM

    Cloud-Based Service Delivery Demands A Broader Approach
    June 6, 2017 | Bill Martorelli, Robert Stroud

    Service integration and management (SIAM) emerged from its roots in the ITIL community as an adjunct to large-scale infrastructure outsourcing. While SIAM is an adequate — if cumbersome — approach...

  • For Application Development & Delivery Professionals

    Report

    Report Amazon Connect: Not Yet Ready For Prime Time

    Take A Wait-And-See Approach Before Choosing Amazon's New Cloud Contact Center Offering
    May 31, 2017 | Kate Leggett, Art Schoeller

    Amazon aims to disrupt the contact center industry with Amazon Connect — a cloud-based addition to the company's growing product portfolio that runs on Amazon Web Services (AWS). It attempts to...

  • For Infrastructure & Operations Professionals

    Report

    Report Embrace Cloud Economics For On-Premises Enterprise Storage

    Consumption-Based Pricing For Cloud Changes Enterprise Perspectives On Storage Procurement
    May 18, 2017 | Richard Fichera

    Cloud storage isn't a panacea, considering enterprises' concerns about privacy, governance, availability, and unpredictable costs, but the basic opex cost model is extremely attractive. Enterprises...

  • For Enterprise Architecture Professionals

    Report

    Report The Future Of CCM: Communications-As-A-Service

    Enterprise Cloud Environments Will Orchestrate Diverse Communications Services
    May 10, 2017 | Craig Le Clair

    Customer communication has increased in volume, speed, and personalization and is now delivered from a variety of platforms and applications. Coordination of outbound communications with customers...

  • For Enterprise Architecture Professionals

    Report

    Report The Five Key Trends For 2017 That Shape How We Manage Enterprise Content

    Landscape: The Enterprise Content Management Playbook
    May 2, 2017 | Cheryl McKinnon

    2017 will be a tumultuous year in the enterprise content management (ECM) market, with significant disruptions across the vendor landscape. Five key trends are shaping the ECM space. New business...

  • For Infrastructure & Operations Professionals

    Report

    Report Hybrid Cloud Is The Foundation For Storage Agility And Economics

    Proper Utilization Of Cloud And Enterprise Storage Will Dictate BT Success
    April 28, 2017 | Richard Fichera

    Hybrid clouds are the future state of compute and storage for enterprises in the age of the customer. Hybrid cloud storage can now blend on-premises storage infrastructure with public and hosted...

  • For Security & Risk Professionals

    Report

    Report The Top Security Technology Trends To Watch, 2017

    Tools And Technology: The S&R Practice Playbook
    April 26, 2017 | Merritt Maxim, Jeff Pollard

    Each year, analysts from across Forrester's security and risk (S&R) research team draw insight from hundreds of client questions, vendor briefings, and consultations; the 40-plus research projects...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Database-As-A-Service, Q2 2017

    Automation, Lower Cost, And Flexibility Are Driving Increasing Adoption
    April 24, 2017 | Noel Yuhanna

    Database-as-a-service (DBaaS) has become critical for every organization to support new and growing data management requirements. These platforms provide faster provisioning, unlimited elastic...

  • For Infrastructure & Operations Professionals

    Report

    Report Be Aware Of These Sourcing Trends For Managed Services And Cloud

    April 19, 2017 | Bill Martorelli

    As the nature of sourcing demand and delivery continues to evolve, infrastructure and operations (I&O) professionals will witness the impact of service delivery automation, which has been...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Private Cloud In China, 2017

    Pick The Appropriate Private Cloud Solutions To Build The Foundation For Your Digital Transformation
    April 19, 2017 | Travis Wu, Frank Liu

    Private cloud is becoming a driving force behind enterprise digital transformation. But infrastructure and operations (I&O) professionals seeking to adopt private cloud face challenges in...

  • For CIO Professionals

    Report

    Report HIMSS17 Demonstrates Healthcare's Tectonic Technology Shift

    Cloud And Big Data Players Show Up In Healthcare Space As EHR Vendors Sling Mud
    April 13, 2017 | Kate McCarthy

    The 2017 Healthcare Information and Management Systems Society Annual Conference & Exhibition (HIMSS17) demonstrated a shift in the healthcare information technology industry by bringing together a...

  • For CIO Professionals

    Report

    Report Vendor Landscape: Health Clouds For Data Integration And Patient Insight

    Payers And Providers Have A Wide Range Of Cloud Options To Reduce Costs And Improve Outcomes Through Patient Engagement
    April 13, 2017 | Kate McCarthy, Alex Kramer

    As healthcare organizations work to develop a 360-degree view of patients to compete in the age of the customer, complete, contextualized health data is crucial. As electronic health record (EHR)...

  • For Application Development & Delivery Professionals

    Report

    Report Cloud-Based DevOps Tools Are Ripening Quickly

    How Cloud DevOps — CD Tool Chains Stack Up To The Standalone Vendors
    April 4, 2017 | Christopher Condo

    Over the past year, the four major public cloud vendors (Amazon Web Services [AWS], IBM, Google, and Microsoft) have made big strides toward integrating development and operations (DevOps) tools...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Cloud Migration Services

    Focus On A Balanced Sourcing Strategy For Applications Migration
    March 28, 2017 | Bill Martorelli

    For most enterprises, becoming digital entails migrating applications to the cloud. Clients embarking on cloud migration efforts are increasingly emphasizing speed above all else. Fortunately for...

  • For CIO Professionals

    Report

    Report 2017 Tech Budget Benchmarks

    Use Our Benchmarks To Transform Your Tech Budget, Not Just Defend It
    March 28, 2017 | Andrew Bartels

    CIOs feel ambivalent about tech budget benchmarks. They need them to respond to CEO and CFO questions about tech spending levels, but they also know the top-line metrics don't really say much. This...

  • For Infrastructure & Operations Professionals

    Report

    Report Adoption Profile: Private Cloud in North America, Q1 2017

    March 22, 2017 | Lauren E. Nelson

    Private cloud adoption is thriving in North America. With increasing interest in public cloud migration, infrastructure and operations (I&O) professionals are concerned about private cloud...

  • For B2B Marketing Professionals

    Report

    Report Global Business Technographics® Infrastructure Survey, 2016: Overview

    A Business Technographics Presentation
    March 15, 2017 | Tyler McDaniel

    This report is an overview of the Forrester Data: Global Business Technographics® Infrastructure Survey, 2016. It covers the broad patterns seen among business and technology decision makers...

  • For Application Development & Delivery Professionals

    Report

    Report Navigating Salesforce's Complex Landscape

    Not Just CRM: A Primer To Aid Strategic Planning
    March 15, 2017 | Kate Leggett, John R. Rymer

    Many enterprises have expansive visions for using Salesforce but quickly encounter a vexing question: Which of the vendor's several cloud applications will they need? No wonder: Salesforce now...

  • For Infrastructure & Operations Professionals

    Report

    Report Adoption Profile: Private Cloud In Europe, Q1 2017

    March 3, 2017 | Lauren E. Nelson

    Private cloud is alive and well in Europe. With enterprise interest in migration to public cloud increasing, infrastructure and operations (I&O) professionals are concerned about their private...

  • For Infrastructure & Operations Professionals

    Report

    Report Adoption Profile: Public Cloud In North America, Q1 2017

    March 1, 2017 | Lauren E. Nelson

    Public cloud is poised to become the ubiquitous platform beneath your digital business. It has long served as a platform for new or redesigned workloads, but over the past year, enterprise leaders...

  • For Enterprise Architecture Professionals

    Report

    Report The Cloudy Future Of Hadoop

    Hadoop Is Here To Stay, But The Cloud Will Change What It Is
    March 1, 2017 | Brian Hopkins, Mike Gualtieri

    Happy birthday! This is the year that Apache Hadoop and its community turns 10 years old, and we have all watched the child star rocket to big data superstardom. But will this bright future...

  • For Application Development & Delivery Professionals

    Report

    Report A Developer's Guide To Forrester's Strategies For API Success

    A Guided Tour Of Forrester's Research On APIs And SOA
    February 28, 2017 | Randy Heffner

    APIs are critical for digital transformation because they are central to software as the backbone of modern business. Many application development and delivery (AD&D) pros mistakenly think of APIs...

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